Novuna Vehicle Solutions Reviews 

Just spoke to Samantha
Re return of lease vehicle
Very pleasant and helped me out with return process and collection
Thank-you very much

Very friendly helpful and quick ready before the time they told me.

The service personnel was 1st class, very helpfully, professional and a credit to the company

Good attitude, answered my questions and resolved the problem

Ash was very helpful and efficient and dealt with the query quickly and followed up with confirmation email

Very easy to deal with and to get my query answered. Ashley was approachable, empathetic and easy to speak with.
Thank you.

Sam was extremely helpful and managed to resolve a problem I had been chasing for 6 months due to the wrong information supplied to me in the past. Thank you Sam!

I had been struggling using the online portal when I was sent a number for Lukas Machelski. He made the process very easy and was very knowledgeable on the range and what was available.

His customer service was great and made the ordering process much easier and talked me through everything over the phone.

Samantha was fantastic in dealing with my issue. Very friendly, professional and prompt in giving me a great resolution to the situation I found myself in. If 11 out of 10 was possible that would be my score for call. Samantha is a great credit to Novuna finance.

Disgraceful Company !
Supplied me a new car which had faults the second I drove it, Made no effort to get car fixed, expected me to take time off work and be out of pocket!. Rude staff , I contact them to ask for payments to be put on hold , but was told to cancel my DD , I then received letters threatening to ruin my credit history for the next 6 years if I didn’t pay ! I contacted the ombudsman and after 6 months of hell I won my case and they were forced to take back car and pay me compensation. Good riddance to this vile company !!!

My employer use this company to supply company cars via salary sacrifice scheme. I was dealing with a lovely advisor Lizzie who is very knowledgeable about the cars and was very quick in replying to my queries. I have just finalised my order with her. Highly recommended! I shall come back to rate on other aspects of the customer service once I receive the car. But so far very happy with the company.

I spoke with Kate Swift on Friday regarding an issue I was trying to resolve, and I really appreciated her support. She was friendly, polite, and easy to speak to throughout the call. Kate took the time to provide all the information I needed, which helped me move forward with resolving the issue quickly and confidently. I was grateful for her willingness to help and for the positive, professional manner in which she handled the conversation.

Lizzie Long was a pleasure to deal with through the process very reactive and all information passed on in a timely manner.

The car was delivered when you said. You helped me through the process of ordering to find the right car

The experience had been good. No issues.

Great service. Big shout out to Lukas Machelski who looked after me from the very start. Answered all my questions and talked me through the process. Cheers again for you help

Ash Moon was clear and quick about my query and framed the resolution in a perfectly, client focussed way. Super happy. She was extremely helpful

There was a long wait for the car I wanted and Lukas was incredibly helpful in helping me to secure the model we were looking for in a slightly different spec, arriving 5-6 months earlier than I was initially quoted. Thank you, Lukas.

They want a car back as if it had just come out of a showroom no problem with milage but they are totally unrealistic with the slightest mark its a used car of witch they have received good money
Glad I've found an alternative to them
Be warned