Ash Moon managed my query efficiently and professionally despite an error on my side. Throughout my car lease, have not had any issues with the management of the lease. Regular updates on collectio... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Speaking to Sarah this morning, I could not locate the tyre size, I looked everywhere, instead of just letting me fail Sarah asked me to send an image of the tyre over, she spotted it straight away. I... Toon meer
Bedrijf heeft geantwoord
Sheila clements was brilliant,i had been given a ev van by work and sent on my way without any knowledge how and where to charge and my fuel card didnt work,she helped me set it all up looked up my ne... Toon meer
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Lukas and Lizzie managed to pull the impossible out of the bag! My own car died unexpectedly last week leaving me completely stuck. Whilst I'd planned to move to a salary sacrifce car for my next rep... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Novuna Vehicle Solutions
Geschreven door het bedrijf
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleContactgegevens
RG14 2NU, Verenigd Koninkrijk
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Uitstekend
6K reviews
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Excellent
Excellent , I was dealt with quickly and answered my question straight away
17 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Andy, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Saffron Woodhatch was great with…
Saffron Woodhatch was great with sorting a few issues regarding a hire van for me, very efficient and rang me back with updates. Can’t fault, great service. Thank you!
17 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Callum, thank you for your five star review! It's great to hear about your experience with Saffron, we'll be sure to pass on your feedback. Best wishes, Stephen.
Today I spoke to a very nice advisor…
Today I spoke to a very nice advisor called Sam, when I called she went through security questions very professionally establishing who I was, I then asked my questions and Sam answered them confidently and I was happy with the outcome, I feel “Sam” is an asset to Novuna’s future establishing customer confidence and trust
17 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Thank you for your kind feedback! We're delighted to hear that Sam provided professional and confident support and helped resolve your query. We'll be sure to share your comments with her. Best wishes, Stephen.
Great experience so far…
Lukas is great and very patient with my questions. Thanks again and can’t wait for the car to be delivered later this year. All the best, Adam F
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Adam, thank you for your five star review! It's great to hear about your experience with Lukas, we'll be sure to pass on your feedback. Best wishes, Stephen.
I find it myself very positive someone…
I find it myself very positive someone is always ready to help you and they are always very positive
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Very good they lady was very helpful…
Very good they lady was very helpful and patient
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Fast response great communication and…
Fast response great communication and excellent service
4 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Adrian, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Enquiry dealt with efficiently and Asg…
Enquiry dealt with efficiently and Asg dealt well with an inconsistent phone reception/line.
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Simon, thank you for your five star review! It's great to hear about your experience with Asg, we'll be sure to pass on your feedback. Best wishes, Stephen.
Sheila was brilliant
Sheila was brilliant! Extremely helpful and advised me on apps to download and how to use my card to charge.
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Luke, thank you for your five star review! It's great to hear about your experience with Sheila, we'll be sure to pass on your feedback. Best wishes, Stephen.
Very friendly very professional
Very friendly very professional
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Henry, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Have had a conpany car through Novuna…
Have had a conpany car through Novuna for 4 years now and no issues whatsoever in dealing with them in everything from tyres, service or even glass repair. Going through the process now to get a new company car as my current lease is ending and so far the process has been smooth with great communication from their side.
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Bur, thank you for your feedback! We're delighted to hear you've received great support throughout your lease and that the process of ordering your new company car has been smooth and well communicated. We appreciate your continued trust in us. Best wishes, Stephen.
My sales manager Lizzie Long was…
My sales manager Lizzie Long was brilliant. Answered all my questions and checked all the vehicles I asked and was very prompt with replies but most importantly not pushy. Very good communication.
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Dave, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Helpful polite staff that replied…
Helpful polite staff that replied quickly to requests
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Abi, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
I contacted novena solution regarding a software upg4ade.
I contacted novena solution regarding a software upgrade. I spoke to Chris who was polite and informative. I mentioned that the vehicle would be due its 1st service on 1st October and he agreed that the software upgrade and service could be done on one visit. He arranged for my vehicle to serviced etc and also a courtesy car to be provided for my convenience.
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Ash, thank you for your feedback. We're pleased to hear Chris provided helpful support and was able to arrange your software upgrade and first service in a single visit, along with a courtesy car for your convenience. We'll be sure to pass on your kind words. Best wishes, Stephen.
Customer service
First phone call regarding vehicle recall, call handled well and car booked in, pleasant customer service experience
14 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Amanda, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Total failure to deal with my problem.
Total failure to deal with my problem.
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Ron, thank you for your feedback. We're sorry to hear about your experience. A member of our team will be in touch to provide an update and discuss your concerns further. Best wishes, Stephen.
Good customer support
Good service in the ordering process - Lukasz Machelski was very helpful and took time to talk through the process, the best available deals, and how they would liaise with the existing lease company for me. It's nice to be able to talk to a named person to discuss things rather than just rely on a portal/website. Looking forward to getting my new car next year.
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Thank you for your feedback! We're pleased to hear Lukasz provided helpful guidance throughout the ordering process and that his personal support made a positive difference. We'll be sure to pass on your kind words. Best wishes, Stephen.
The ordering process was easy
The ordering process was easy, I was kept up to date with my order via an automated system, but most of all Lukas was on hand to answer queries and allay any fears, with his ever cheerful manner. Delivery was straight forward, again being kept informed throughout
14 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Susan, thank you for your feedback! We're pleased to hear the ordering and delivery process was smooth and well communicated throughout. It's wonderful to know Lukas' cheerful support helped answer your questions and put your mind at ease. We'll be sure to pass on your kind words. Best wishes, Stephen.
Claudia from the fleet team was super…
Claudia from the fleet team was super helpful and supportive. It was so nice to have someone so pleasant on the phone. Great customer service.
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Naomi, thank you for your five star review! It's great to hear about your experience with Claudia, we'll be sure to pass on your feedback. Best wishes, Stephen.
Amazing help…
Answered all my questions in a very professional manner . Couldn’t be more pleased
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
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