Speaking to Sarah this morning, I could not locate the tyre size, I looked everywhere, instead of just letting me fail Sarah asked me to send an image of the tyre over, she spotted it straight away. I... Toon meer
Bedrijf heeft geantwoord
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Sheila clements was brilliant,i had been given a ev van by work and sent on my way without any knowledge how and where to charge and my fuel card didnt work,she helped me set it all up looked up my ne... Toon meer
Bedrijf heeft geantwoord
I requested a number plate change online, received a call within 24 hours and all was done in less than 48 hours. Anna was very helpful and even when I needed a further document this was provided with... Toon meer
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Lukas and Lizzie managed to pull the impossible out of the bag! My own car died unexpectedly last week leaving me completely stuck. Whilst I'd planned to move to a salary sacrifce car for my next rep... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Novuna Vehicle Solutions
Geschreven door het bedrijf
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleContactgegevens
RG14 2NU, Verenigd Koninkrijk
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Uitstekend
6K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Answered call quickly no bot going…
Answered call quickly no bot going through a long menu, then putting you on hold for ages. The customer advisor (Samantha) was very courteous, helpful and professional. Dealt with my matter efficiently and instantly very good. Thank you.
22 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Anver, thank you for your five star review! It's great to hear about your experience with Samantha, we'll be sure to pass on your feedback. Best wishes, Stephen.
Lizzie Long is brilliant!
Highly recommend Novuna, especially the lovely Lizzie Long. It was the first time sourcing a car through our company car scheme & she was brilliant! Really knowledgeable, gave me options & worked with my budget and made the whole things really simple. She was also very patient with all my questions (there were a lot!) thanks Lizzie.
24 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Jennifer, thank you for your fantastic feedback! We’re delighted to hear that Lizzie made your first company car experience so simple and supported you in finding the right option for your budget. We’ll be sure to pass on your lovely comments! Best wishes, Stephen.
Antwoord van Novuna Vehicle Solutions
Hi Neil, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Ash was excellent
Ash was excellent, clear and concise information with a caring tone.
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Neal, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.
Ash was very Friendly polite &…
Ash was very Friendly polite & courteous , helped resolve my enquiry within minutes , extremely helpful and clear concise explanation. Thank you
24 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Jeff, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.
Excellent experience so far as a new…
Excellent experience so far as a new customer. My query was answered perfectly, excellent advice given and I've already received a follow-up text. The customer service person Nicola was friendly and helpful. I'm impressed.
24 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Barbara, thank you for your five star review! It's great to hear about your experience with Nicola, we'll be sure to pass on your feedback. Best wishes, Stephen.
Nice polite man I was speaking to
24 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Neil, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Antwoord van Novuna Vehicle Solutions
Hi Steve, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Excellent customer service
Excellent customer service. Timely response to all queries. All dates were met. Well done Novuna.
21 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Shant, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Erin was great over the phone and…
Erin was great over the phone and answerd all my question
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Cam, thank you for your five star review! It's great to hear about your experience with Erin, we'll be sure to pass on your feedback. Best wishes, Stephen.
She was really helpful
Anna She was really helpful, polite and friendly. She made the whole experience easy and straightforward, and I was very happy with the service I received
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Artan, thank you for your five star review! It's great to hear about your experience with Anna, we'll be sure to pass on your feedback. Best wishes, Stephen.
Lukas made the whole process so easy…
Lukas made the whole process so easy and straight forward from start to finish.
Contacting me via email with links to see what my vehicle options were and then to arrange a call once I decided which car to go for.
Lukas then talked me through my options on the pros and cons of each model type, exterior colour, trim etc and total cost and just made the whole process so easy, thank you Novuna and especially to Lukas! :-)
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi William, thank you for your fantastic feedback! We’re delighted to hear Lukas made the whole process so easy and straightforward, providing helpful guidance throughout. We’ll be sure to pass on your kind words! Best wishes, Stephen.
Grate service with a warm and friendly…
Grate service with a warm and friendly welcome and all my issues fixed to a high stander off work
14 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Lewis, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Super quick turnaround and good quality…
Super quick turnaround and good quality of work completed. Excellent customer care
15 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Michelle, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Great customer service from Lizzie
Great customer service from Lizzie. Quick response times, helpful and clear information about the ordering process.
16 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Arkadiusz, thank you for your five star review! It's great to hear about your experience with Lizzie, we'll be sure to pass on your feedback. Best wishes, Stephen.
Leasing with your company
Throughout the process of leasing my car through Novuna, all your team have been most courteous helpful and a pleasure to do business with. I cannot find fault with your organisation at all. I will use you again.
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Sandra, thank you for your wonderful feedback! We’re delighted to hear you’ve had such a positive experience with our team, and we look forward to assisting you again in the future. Best wishes, Stephen.
Fantastic customer support
After a couple of calls to help with returning my vehicle, I am happy to report that I have received exemplary customer service with each call. The service agents (Michelle, Ashley and one other whose name I didn’t catch) explained everything clearly and thoroughly and were incredibly helpful in a situation that without this level of support would have been stressful
23 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi James, thank you for your lovely feedback! We’re delighted to hear that Michelle, Ashley and the team provided clear and helpful support, making the vehicle return process as stress-free as possible. Best wishes, Stephen.
Low score due to the website
Low score due to the website. It was difficult to navigate around. However customer support were really helpful. Lukas Machelski helped us pick the right car at the lowest price so a big thanks for that.
18 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi John, thank you for your feedback. We’re sorry to hear you found the website difficult to navigate, but we’re pleased Lukas was able to help you find the right car at a great price. We’ll be sure to pass on your kind comments! Best wishes, Stephen.
I received the answers to my query…
I received the answers to my query straightaway
2 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Victoria, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Matilda was super friendly
Matilda was super friendly, helpful and professional.
22 september 2026
Review zonder uitnodiging
Antwoord van Novuna Vehicle Solutions
Hi Paul, thank you for your five star review! It's great to hear about your experience with Matilda, we'll be sure to pass on your feedback. Best wishes, Stephen.
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