Now Pet Reviews 

This company also trades as NOW Pet Insurance. Be warned …..they do not pay out for claims. I have learnt the hard way from my dreadful experience with NOW Pets. I have one complaint logged with the Ombudsman and am about to log a second due to legitimate claims being declined.

Put in a claim for a policy that had a £200 excess. The total vet bill came to £280 for out of hours vet visit and some basic medicine. NowPet refused to pay out claiming the condition was pre-existing, yet our pet was never fully diagnosed with a condition. Only assumptions were made. NowPet's policy isn't worth the paper its written on. To add insult, the person who called me to deliver the news was unprofessional and uncaring. Would happily go elsewhere and cancelled my policy immediately.

I contacted NOW Pet Insurance to ask about some physio treatments for my dog. I was helped by Ellie who was very good. She answered my questions to the best of her ability as I realised I would need to make a claim for the yes or no answer I was looking for. But I was given good answers and reassurance that I feel was appropriate. I pay a lot a month, £219 but I feel I get my monies worth with no quibbles at all from NOW.

Polly gave great service, answered all my questions and was so sympathetic of my dog being operated on. Truly exceptional service

Good customer service, I haven’t made a claim yet but I wanted them to talk me through my renewal quote and policy to make sure everything was covered for my frenchie in case I need to make a claim in the next year. I spoke to Charlotte who was friendly and helpful and reassured me that if the worst happens I am insured correctly. This review could change if I do have issues and god forbid, if I do need to claim.

Very informative and answered all the questions I had professionally

We initially had a problem with signing into our family account for our pets and the problem was resolved both easily, quickly, and with clarity needed as to what the problem was after getting help.

Amazing customer service and very professional - so friendly and helpful.

Very helpful with the queries I had regarding a potential claim I would be going to make and put my mind at ease. Thank you Charlotte.

I've spoke to Hannah twice now she's very honest and helpful
Thank you

The assistant i spoke too on the phone was very polite and helpful she answered all my questions

Hannah made the purchase very easy,she was helpful,knowledgeable and precise.

Talked to hannah she was very helpful and clear and told me everything I needed to know

I speak 2becky to do a claim she explained everything very well before I've gone to make a claim , I haven't made the claim.yet so I hope it's straight forward but I have trust I them as they was very good help thanks

Paige was knowledgeable and offered good, clear help with my issue of a lost claim. She explained the process and a rough timescale. Thanks Paige, appreciated your help.

Excellent customer service no long call time waiting to speak to someone. This is my 3 year and as yet I haven’t made a claim 🤞 I’ll never have to but its peace of mind

I spoke to Sophie on live chat she was very helpful and changed my DD date for me

Robyn was really helpful as always gave me the information i was looking for regarding my claim

Very helpful, polite and friendly