Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... Toon meer
Bedrijf heeft geantwoord
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... Toon meer
Bedrijf heeft geantwoord
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contactgegevens
155-167 Fulham Road, SW3 6SN, London, Verenigd Koninkrijk
- +44 20 7581 2574
4,5
Uitstekend
340 reviews
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Amazing customer service from Sarita-…
Amazing customer service from Sarita- above and beyond!
7 juli 2025
Review zonder uitnodiging
Very pleasant
3 juli 2025
The staff were super helpful and…
The staff were super helpful and friendly which made for a very pleasant
experience. .
27 juni 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I was charged for 5 pillows and bought…
I was charged for 5 pillows and bought only 4 both covers and gill
28 maart 2025
Antwoord van OKA - Chelsea
Dear Customer,
Thank you for your review. We’re sorry to hear about the issue with your pillow order. We can see that a refund has already been processed for you, but if you still have any questions or outstanding concerns, please don’t hesitate to call our Customer Service team, who will be happy to help.
Best wishes,
OKA
I bought so many things from OKA I…
I bought so many things from OKA I absolutely love their style and design. The customer experience can be a bit tricky so I would go to Chelsea and find Salvo who is the best and will help you with anything. Design wise look for Brooke at Chelsea as well she is amazing and did my entire living room.
27 juni 2025
Really helpful staff
25 juni 2025
Antwoord van OKA - Chelsea
Dear Niamh
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team helpful and friendly, and hope that you are happy with your purchase.
Best regards
OKA
Stunning service with a smile from…
Stunning service with a smile from Carina, great with trusty second opinions and general good vibes + energy. Thank you! I felt so looked after too, much appreciated :)
25 juni 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Charlotte
We're delighted that you enjoyed your experience in our Chelsea store. It's wonderful to know that you felt looked after and valued the positive atmosphere.
Thank you for your kind words and appreciation!
Kind regards
OKA
Complaint Regarding Poor Customer Service and Product Quality
I’m writing to express my disappointment regarding a recent experience with your Chelsea store.
Five months ago, I purchased a goblet glass which now shows a clear manufacturing defect, a circular protrusion (not a chip) has formed inside the bowl of the glass. When I raised this concern with your manager Kate, I was met with a dismissive attitude and no sense of customer care. She repeatedly insisted the glass was chipped and spoke to me in a condescending manner, as if I were a child. I found this both unprofessional and insulting.
As someone who has spent thousands of pounds with OKA over the years, I am shocked that replacing a single faulty glass is considered out of the question. This experience, combined with what I feel is a noticeable decline in product quality despite consistently high prices, makes me question OKA’s current business model and customer values.
25 juni 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Tan,
Thank you for taking the time to share your feedback. We're sorry to hear that you're disappointed and would like to understand more about what happened.
We’ve sent you a secure link via Trustpilot to help identify your account. If you could kindly respond with your order details, we’d be grateful for the opportunity to review this further with our Chelsea store.
Kind regards,
OKA
Antwoord van OKA - Chelsea
Dear Yara
We appreciate your kind words! We're so pleased you enjoyed our beautiful products and found our Chelsea team helpful.
We hope to see you again soon!
Best regards
OKA
Antwoord van OKA - Chelsea
Dear Jill
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team friendly, helpful, and knowledgeable. It’s always our goal to make sure every visit is as smooth and enjoyable as possible.
Warm regards,
OKA
Efficiency
16 juni 2025
Antwoord van OKA - Chelsea
Thank you for sharing your feedback and we are pleased that you enjoyed your visit to our Chelsea store.
Kind regards
OKA
Michelle was excellent and even though…
Michelle was excellent and even though my purchase was small and at closing time I wasn’t rushed.
15 juni 2025
Brilliant
Brilliant shop, Brilliant products, Wondaful Staff, specially Salvatore who spends time to go through items and tries to find suitable choices.
14 juni 2025
I had a very good sales assistant who…
I had a very good sales assistant who was extremely informative and went out of her way to be really helpful!! Very unusual today!!
10 juni 2025
Great experience
I visited yesterday to look for ideas to brighten up the sitting room. The sales assistants were all well informed very helpful and I left feeling very happy with my purchases.
8 juni 2025
Quick and easy since the item was in…
Quick and easy since the item was in stock and relatively easy to transport.
4 juni 2025
Antwoord van OKA - Chelsea
Dear Customer,
Thank you for your review. We're glad to hear everything was quick and easy for you, and that the item was readily available. We hope it serves you well!
Warm regards,
OKA
Very helpful and attentive customer…
Very helpful and attentive customer service regarding the faux flowers
4 juni 2025
Antwoord van OKA - Chelsea
Dear Lorraine,
Thank you for your kind words. We're so pleased to hear that you found our customer service helpful and attentive, especially regarding the faux flowers. Your feedback is truly appreciated.
Warm regards,
OKA
Great service
1 juni 2025
Antwoord van OKA - Chelsea
Dear Ian,
Thank you for your kind words. We're delighted to hear you received great service and truly appreciate you taking the time to leave a review.
Warm regards,
OKA
Will a member of the sales team was outstanding. What an asset he is to your company . Absolutely first class!.
I have been a customer for many years .
Standards have definitely gone seriously down.
I suggest that staff are trained by Will at Guilford or Sophie the manager at Broadway .
Their service was so old Oka. A pleasure to deal with!
Never with Chelsea again .
24 mei 2025
Antwoord van OKA - Chelsea
Dear Gwendoline,
Thank you for your continued support over the years and for taking the time to share your feedback. We're so pleased to hear that Will in Guildford and Sophie in Broadway provided the level of service you’ve come to expect from OKA — we agree, they’re both fantastic members of our team.
We're truly sorry to hear that your recent experience at our Chelsea store didn’t reflect the high standards we aim to uphold. Your comments have been shared with the relevant teams, and we’ll take them on board as we continue to invest in training and improvement.
We do hope to welcome you back again soon and restore your confidence in the OKA experience.
Warm regards,
OKA
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