Olivers BabyCare Reviews 

Easy to checkout, great prices, also added bonus of an extra discount using a code.
Dispatch was same day and next day delivery.
Items packed well.
Would definitely shop here again and recommend.

⭐ 1 Star – Poor Customer Service & Questionable Product Condition
Dreadful first experience with Oliver’s BabyCare.
I ordered two car seats (one for each vehicle). Delivery was prompt, however one of the boxes had clearly been previously opened and re-taped. Upon opening, it was evident the item had either been returned or previously handled — the internal packaging was not intact, the anchor straps were fully unravelled, and protective foam was incorrectly placed rather than secured.
The second seat appeared new, however when installed using ISOFIX and tested with our 2-year-old, the impact shield was extremely tight — even on its maximum setting. We struggled to secure it properly, and it caused visible discomfort to our child.
For context, the product is advertised as suitable for use with the impact shield up to approximately 4 years (21kg / 105cm). Our son is 2 years old and well within these limits, yet the seat is already impractically tight.
I contacted Oliver’s BabyCare requesting a collection and refund on the basis that:
One item was not supplied in new condition
The product is not suitable for its intended use
Unfortunately, this is where the experience deteriorated. The response has been dismissive and unhelpful, with the company attempting to treat this as a standard return and expecting me to cover return costs and transport two large boxes myself.
I have advised the items are available for collection. If this is not arranged, I will proceed with a chargeback / Section 75 claim via my credit card provider.
A company is judged by how it handles problems — not when everything goes smoothly. Based on this experience, customer service falls well below expectations.

UPDATE (following business response):

I note the response from Oliver’s BabyCare, however I do not agree with their characterisation of this as a “change of mind” return.

My concerns have been consistent throughout:
1) One of the items was not presented as new, with clear signs of having been opened and incorrectly repackaged
2) The product is not fit for purpose in practice, despite my child being well within the stated specifications

I would also highlight a contradiction in the response. It is stated that items are “thoroughly inspected prior to dispatch” and not previously opened, however one of the boxes was clearly re-taped and internally disturbed, whilst the other arrived factory sealed. This inconsistency raises further questions regarding handling prior to dispatch.

This is not a subjective preference issue. The impact shield is so tight that it has to be forced into place and causes visible distress to my child, which raises genuine concerns around safe and practical use.

Under the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- As described
- Fit for purpose

In this case, I do not believe those requirements have been met.

I have made the items available for collection and simply requested a reasonable resolution. Despite this, the company continues to rely on its returns policy rather than addressing its obligations under consumer law.

I will now be proceeding with a chargeback / Section 75 claim.

I will update this review further depending on how the matter is resolved. As the public can see yous are dismissive and have a total disregard for consumer law..

Great savings offer and fast,.flexible delivery option

Great quality product great price with rapid delivery

Bought a narrow baby gate, it was on sale and it was delivered quickly.

Great priced quality product and delivered super fast! Perfect Thankyou!

Easy online ordering and very quick delivery from Olivers BabyCare - the Callowesse Kuvasz Narrow Child & Pet Stair Gate is brilliant, so easy to fit and use. Delighted with it!

Easy to order and fast delivery 10/10

Great price, fast delivery and all round great experience thank you.

Clear website, order arrived on time

Sent quickly good value

I did not place my order directly with Obaby.

I ordered a wardrobe from Oliver’s Baby Care on 22 January and was repeatedly told by them to contact Obaby regarding delivery.

When I contacted Obaby, I was initially told they had the order and that delivery should be by Friday. When I called again, I was then told they had no information about the order at all.

I was also advised by Obaby to cancel my order with Oliver’s Baby Care and re-order directly with them, which was not a realistic or acceptable solution after weeks of waiting.

This placed the responsibility on me to resolve an issue between two companies I did not choose to contract with. The information provided was factual inconsistent and unhelpful, leaving no clarity on whether the order existed or would ever be delivered.

The baby has now been born and the nursery remains incomplete due to the lack of clear communication and accountability.

I would advise others to be cautious where responsibility between retailer and supplier is unclear and customers are directed elsewhere to resolve issues.

Quick delivery, item fits perfectly. Would recommend

My husband and I visited Olivers Babycare back in November as it was the only store near us that stocked Sliver Cross plus loads of other brands. We did not make an appointment as it was a Monday afternoon, we walked in and were greeted by Liz who was amazing! She showed us the range we were after and showed us how it all worked as well as other brands in store to make sure we were choosing the right one for us. She didn’t push us into purchasing anything but was patient with us while we had questions etc about the travel system. She knew all the products so well and was so friendly! We ended up choosing the Cove range from Sliver Cross as well as a 3 piece furniture set which we could also view in store.
We received our order which was delivered to our house before Christmas which was super quick.
The travel system is perfect and we are so pleased with it! The furniture set was great but some of the cot pieces were damaged and incorrect so we contacted Olivers Babycare to hopefully get this sorted. Emma was super apologetic and told us that she would get this solved and looked into. Emma kept us in the loop while she tried to solve this issue with Sliver Cross and a week later we received one of the spare parts but were still missing two parts. Again we went back to Emma who was on the case and we then got the missing parts not long after that. Emma has also been amazing and we would definitely recommend this store to family/friends. ☺️

Would highly recommend! My order was dispatched the same day and arrived the next morning. The products I ordered are perfect and I am extremely happy with them. Thank you!

I made a nursery furniture purchase for the impending birth of my grandson. From purchase to delivery the journey was seamless. Good price and excellent communication.

great products on their website, look to be good quality, and delivered unbelievably quick.