I have to say… ABSOLUTELY FIVE STAR customer service I initially requested a price match, which was sent though within about 15 mins, I placed the order and I think 19 mins later I was told it... Toon meer
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Lees wat reviewers zeggen
Excellent product. Needed a narrow baby gate for fitting into our campervan to allow our dog to roam freely inside while the side for was open. Works brilliantly
First class services ordered friday lunchtime delivered saturday afternoon. Could not fault you and will recommend to my friends. Also you were much cheaper in big named shops/online retailers.
Bedrijf heeft geantwoord
Appalling customer service. I purchased a baby carrier for my daughter & granddaughter as a gift. It arrived in an unsealed box, with some labels removed from the box & frayed stitching. I immediately... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.
Contactgegevens
Unit 24b, King St. Ind. Estate, PE6 9NF, Langtoft, Verenigd Koninkrijk
- 01778 562809
- info@oliversbabycare.co.uk
- oliversbabycare.co.uk
4,4
Uitstekend
1K reviews
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Baby chair order
Ordered baby hair for my granddaughter. It arrived next day no extra cost. Very efficient and good price.
1 oktober 2024
Antwoord van Olivers BabyCare
Thank you for taking the time to leave your 5 star review Sandra, we all really appreciate it and hope to see you back again soon!
Nice and quick
29 september 2024
Antwoord van Olivers BabyCare
Thank you Karen, we are glad to hear that you received your order quickly! Hope to see you back again soon! Olivers BabyCare
Antwoord van Olivers BabyCare
Thank you Ed for the great feedback, we really appreciate it and hope to see you back again soon!
An awful experience
The service received has been appalling and I’ve never received my order even after phone calls back and forth. I won’t be purchasing from Oliver’s babycare again and would advise others not to as I’ve been chasing this order for several weeks now and have been left in limbo. Luckily another retailer have contacted Obaby straight away and my order is in its way.
26 september 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
We’re truly sorry to hear about the frustrating experience you’ve had with your recent order. This is certainly not the level of service we strive to provide at Olivers BabyCare, and we apologise for any inconvenience caused by the delays and lack of communication.
While we understand your disappointment, we would love the opportunity to make this right. If you could kindly reach out to us at info@oliversbabycare.co.uk, we will do our best to investigate the issue and work towards a resolution for you.
Your feedback is valuable to us, and we are committed to improving our service moving forward.
Made contact as we had already…
Made contact as we had already purchased 2 of the wrong size items. Having made contact by phone we were reassured that the second set of extensions we were looking to buy were, indeed, the correct ones. They are and they are perfect. Thank you.
18 september 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thanks for the 5 star feedback Graham, we really appreciate it and are glad to hear that we could help get you the right extensions you need for your gate in the end. Hope to see you back again soon!
Personally the product I ordered is…
Personally the product I ordered is what I wanted but unfortunately the colour that I ordered online it doesn’t look like the colour in person. As to why I’m now having to return the item. In regards to having to return the item myself is ridiculous. I’ve spent £100 on an items, and now having to spend another £12 in total to return. Think it’s ridiculous.
25 september 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you for taking the time to share your feedback. We’re sorry to hear that the colour of the item you received was not what you expected. At Olivers BabyCare, we strive to provide accurate images and descriptions for all of our products, and we regret any disappointment this may have caused.
As per our returns policy, we cover the cost of returns if we have made an error or if the item is faulty. If you believe that the colour does not match our website imagery, we kindly ask that you reach out to our customer support team at info@oliversbabycare.co.uk, and we’ll be happy to look into this further and assist you with a solution.
I ordered a bed for my toddler even…
I ordered a bed for my toddler even paid next day delivery for them to say it’s been dispatched next day my son has slept on the floor on a mattress for nearly 14 days the bed only arrived few days ago I asked them for a percentage of my refund and they are disagreeing with me they told me to contact ohbaby which I did because the bed was with them but when I did contact oh baby they said my bed was on hold ! So it hasn’t been dispatched like they said it was
19 augustus 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Hello Vanessa, we are very sorry to hear that you experienced some delays getting your cot bed order. There are occasions such as this where delays with the supplier are out of our control, but regardless if you wish to discuss this further please email info@oliversbabycare.co.uk and we will gladly look into this for you.
I love it well worth the money
2 september 2024
Antwoord van Olivers BabyCare
Thank you Jayne, we really appreciate you taking the time to leave your review and hope to see you back again soon.
The item is lovely and was delivered…
The item is lovely and was delivered very quickly which was great. I would have given 5 stars but found the website was not the easiest to negotiate when ordering the item.
1 september 2024
Antwoord van Olivers BabyCare
Hi Gabrielle, we are sorry to hear that, we are constantly working to develop our website to make it as seamless as possible. If you would like to email your feedback to info@oliversbabycare.co.uk we will gladly look into this for you.
Highly recommend
Lovely pleasant atmosphere, friendly and helpful staff, highly recommend.
30 augustus 2024
Antwoord van Olivers BabyCare
Thank you Charlie, we really appreciate you taking the time to leave your review and hope to see you again soon!
Really happy with this bag
Really happy with this bag, very stylish and bigger than i expected. Got so many useful compartments.
30 augustus 2024
Antwoord van Olivers BabyCare
Thank you Naomi, we appreciate you taking the time to leave your feedback and hope to see you again soon.
Brought my pram from here and now a car…
Brought my pram from here and now a car seat, brilliant service as always, lovely staff, super helpful. Thank you!
30 augustus 2024
Antwoord van Olivers BabyCare
Thank you Beth! So glad to hear that you came back to shop with us again, we really appreciate it. You know where we are if you need us!
Antwoord van Olivers BabyCare
Thanks for the great feedback! We work hard to ensure products are dispatched as quickly as possible and are glad to hear you received your item quickly! Hope to see you again soon!
Lovely learning tower
Great company, I bought the folding learning tower. Great communication for when it was dispatched. Really easy to assemble after watching the short video. Really sturdy product. I feel my toddler is safe when standing in it and she loves being able to see what's going on when I'm cooking. Would definitely recommend this tower
2 augustus 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you Naomi, we are so pleased to hear that you love your new learning tower. Hope to see you again soon!
I purchased a baby monitor for just… a
I purchased a baby monitor for just over £200 in April 2024 which had developed a number of faults. After no response from the manufacturer I went to the retailer who kindly arranged a return of the item for inspection as it was under warranty.
I had moved house in the last two weeks and noted in my return parcel that my address had changed along with the order number and other relevent details. My new address was also printed on the returns label.
I then had an email from a courier stating my parcel would be delivered to my old address so I immediately contacted the retailer to try and get this rectified.
Whilst they have responded quickly, they are taking zero responsibility for this mistake, claiming that I had not informed them of the change.
I accept I could have mentioned it at the point of arranging return, however, this was an over sight and I was not made aware a replacement was being sent out immediately and expected some kind of correspondence before hand as Ive had previously with other retailers when items have had to be returned or replaced under warranty.
No appology, no reassurance, only ‘they can refuse delivery’ which everyone knows is not garantueed! Also trying to claim the returns department didnt recieve a note which is appauling.
Potentially out of pocket now by £200 but I will certainly not let this be and will not hesitate to take the matter futher.
**in response to your reply - The parcel wasnt refused and it clearly stated in your email that “ 8. Please allow a maximum of 14 calendar days, starting from date of receipt in our warehouse, for your return to be processed. We will contact you within this period to agree the next course of action. “. Therefore it was reasonable to expect I would be contact prior to dispatch of a replacement …dreadful experience**
21 augustus 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you've encountered with your baby monitor and the subsequent address mix-up.
It's standard procedure for us to issue a replacement to the address we have on file, as our returns team and admin are located in different locations. Unfortunately, the returns team did not notice the note included in the parcel, and even if they had, they do not have the system access needed to update the address. We understand that this has caused you significant frustration, and for that, we sincerely apologise.
In situations like this, we recommend contacting us directly via email or phone to update any important details, such as a change of address. This would have allowed us to ensure your replacement was sent to the correct location.
We regret the inconvenience this has caused you and assure you that we will do our best to resolve this matter as fairly and swiftly as possible. Please do not hesitate to contact us again if you need further assistance.
No response
I placed an order for a cot. I received an email the next day to say it had been dispatched. No tracking info was supplied. It has now been 6 days and the cot has not arrived. My emails have not been answered and when I phoned I was told they’d call back, but they did not. Very poor service
14 augustus 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you for bringing this to our attention. We are truly shocked to hear about your experience and deeply regret the inconvenience you have faced. This is not the level of service we strive to provide, and we sincerely apologise for the lack of communication and the delay in receiving your cot.
Please could you email us directly at info@oliversbabycare.co.uk? We will investigate this matter as a priority and ensure that your concerns are addressed promptly.
Thank you for your patience, and we look forward to resolving this for you as quickly as possible.
Delays and lack of communication
Ordered a travel system in early June, it’s mid august and it hasn’t arrived. It was supposed to come early July and I have no received any correspondence from Oliver’s baby care regarding these delays and I have been required to chase it up myself by calling multiple times week after week and keep being told it is definitely arriving this week and then it never does. My baby is due in 6 weeks and I still have no travel system. I understand the delays aren’t their fault but there has been no communication from them
15 augustus 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience you've faced with your travel system order. We understand how frustrating it is, especially with your baby’s arrival fast approaching.
Unfortunately, we have been experiencing delays from our suppliers, which we deeply regret but, unfortunately, have no control over. We understand that this has led to significant frustration, especially given the lack of proactive communication on our part, for which we are truly sorry.
Please do contact our support team directly, and we will do everything we can to assist you and ensure that your order is prioritised. Your satisfaction is important to us, and we are committed to making this right.
Thank you for your patience and understanding.
Purchased a pushchair in December 2023…
Purchased a pushchair in December 2023 - one of the straps snapped - went back to store and the store manager couldn't of been more helpful - they replaced the whole pushchair with a brand new item and gave us a refund for the difference in selling price - outstanding customer service - highly recommend
30 juli 2024
Review zonder uitnodiging
Antwoord van Olivers BabyCare
Thank you Jude, we are so pleased we could assist you with the issue on your pushchair, we hope to see you back again soon!
Brilliant priduct allows piece of mind…
Brilliant priduct allows piece of mind whilst sleeping
31 juli 2024
Antwoord van Olivers BabyCare
Thank you for your 5-star review it means a lot to us and we hope to see you back again soon!
Highly recommend
Excellent service, great product and fast reliable delivery - Many thanks
1 augustus 2024
Antwoord van Olivers BabyCare
We are so pleased you are happy with the service provided, thank you for taking the time to leave your review.
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