We've had a fair few orders from this company. Always as expected and never any hassle. Sensible delivey process - actually check if anyones in in good time, rather than when on the doorstep. They don... Toon meer
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Lees wat reviewers zeggen
Easy to use and navigate web site excellent choice of carpets and prices customer services very helpful that made my experience easy and filled me with confidence in my choice and measurements. C... Toon meer
Easy to order. Great selection of flooring. Information and products specs given. Kept in loop over where you item is, like when ready for dispatch. Only issue i found was the cost of delivery £... Toon meer
Simple ordering process, updated regarding delivery and trackable. Samples come quick (to be honest they could be a bit bigger) hard to tell true colour in large room on small sample. Products is as... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Contactgegevens
Verenigde Staten
- 0800 9705 705
- info@onlinecarpets.co.uk
- onlinecarpets.co.uk
4,7
Uitstekend
7K reviews
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Excellent quality-as always.
Been ordering from Online Carpets for years, always excellent quality and the cheapest compared to others.
3 oktober 2026
Review zonder uitnodiging
Got a message delivery would be between…
Got a message delivery would be between 12.32...and 15.32....I know.....strange timing.
However, received a text saying the delivery was attempted at 11.59....
There was nobody in and to call to rearrange delivery......I was in the house from 12.15.......REALLY?
plus side...the customer service was good......awaiting my refund.
We'll see how long it takes to put it back in my account.
Delivery 0 out of 5
Customer Service 8 out of 10
1 oktober 2026
Review zonder uitnodiging
Antwoord van Online Carpets
Good Morning Derek,
Thank you for taking the time to leave your review. We are sorry for the disappointment caused by the delivery arrangements.
While most deliveries are completed within the expected timescales, unforeseen circumstances can occasionally affect a planned delivery. We appreciate that the attempted delivery time did not meet your expectations.
We can confirm that following the cancellation of your order, a full refund was raised. Depending on the payment provider and method, this can take up to 5 working days to clear.
We’re pleased to hear that you were happy with the customer service you received. We are sorry once again for the disappointment caused and appreciate you taking the time to share your feedback.
Kind Regards,
Suzanne
Online Carpets
All plroducts good quality .…
All products good quality great service all round .
1 oktober 2026
Review zonder uitnodiging
Online Carpets - Really well priced
Really well priced, great delivery and was impressed with the quality. Definitely will buy from Online carpets again!!
6 september 2026
Review zonder uitnodiging
Poor delivery experience
I’m really disappointed with the delivery service from Online Carpets. The tracking information was unreliable and not live, which made it very difficult to know when the order would actually arrive. For a bulky item like carpet, accurate delivery updates are important so customers can plan properly.
The product itself may be fine, but the delivery experience was very poor and frustrating. Online Carpets should seriously consider using a different courier or improving their tracking system, as the current service does not give customers confidence.
Overall, the delivery process let the whole experience down.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Online Carpets
Good Morning ,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your delivery experience did not meet your expectations, and we understand how disappointing this can be.
We are keen to understand what happened and look into this further. We have sent a request for some additional information so that we can confirm your order details and ensure a member of our team can contact you directly to discuss your experience.
Kind Regards,
Suzanne
Online Carpets
Product great as always
Product good as always. Delivery and handling spot on...never have a problem from online carpets, whether it be carpet or vinyl, always a great service.
28 augustus 2026
Review zonder uitnodiging
All was received on time and perfect as…
All was received on time and perfect as per website
Great service too
10 september 2026
Review zonder uitnodiging
Happy to sell product but as for…
Happy to sell product but as for delivery... absolute joke
Monday an email arrived saying on its way (the 5th working day) then another saying it was missed off the lorry
Its now Thursday and still nothing, not even a courtesy update or apology
LESSON LEARNED,DO NOT PART WITH YOUR CASH, SHOP LOCAL AND TAKE THE PRODUCT WITH YOU
1 oktober 2026
Review zonder uitnodiging
Antwoord van Online Carpets
God Morning Adrian,
Thank you for taking the time to leave feedback following your recent order. We’re sorry to hear that your delivery did not go as expected and appreciate your frustration with the delay and the lack of communication.
While the majority of our deliveries are completed within the expected timescales provided, unforeseen issues can occasionally affect a planned delivery. When this happens, we recognise the importance of keeping customers informed and working to rearrange the delivery as quickly as possible.
We contacted you yesterday to confirm that your delivery is due to take place today, and we’re sorry that the original delivery arrangement was not fulfilled as expected.
We appreciate your feedback regarding the communication you received and will pass this on to the relevant team for review.
Kind regards,
Suzanne
Online Carpets
Always great quality at the best price…
Always great quality at the best price on the net.
29 september 2026
Review zonder uitnodiging
Easy to follow website delivery…
Easy to follow website delivery superfast quality excellent and unbeatable prices
4 augustus 2026
Review zonder uitnodiging
Everything as promised
Everything as promised. Great tracking app on delivery day
4 september 2026
Review zonder uitnodiging
Quality all round.
Quick reply with samples. Good prices, quality flooring and quick delivery.
2 september 2026
Review zonder uitnodiging
Overall positive experience
Overall positive experience, delivery when expected and customer service good.
29 september 2026
Review zonder uitnodiging
Excellent service & aftercare
Excellent service & aftercare. Thank you & will be ordering again shortly. A+++++++
29 september 2026
Review zonder uitnodiging
Carpet was ripped and glued together…
Carpet was ripped and glued together creating a terrible seam line in the center of the carpet that was very visible. The ripped section created a 12x12cm hole in the middle of the room.
Customer service did nothing to resolve the situation. We now need to get new carpet and rehire the contractors to fit it.
29 september 2026
Review zonder uitnodiging
Antwoord van Online Carpets
Good morning,
We appreciate you taking the time to highlight your concerns, and we are sorry to hear that the carpet was not as expected.
As a family-operated business, we are always committed to providing quality products while maintaining high levels of customer service.
We advise customers on our website to carefully check all flooring before fitting. This allows us, on the rare occasion that an issue is identified, to address it as quickly as possible and work towards a suitable resolution.
We are keen to learn a little more about the concerns you have raised so that we can fully investigate the matter. We have sent a request for further information, which will allow our Customer Care Team to make direct contact with you and begin working towards a more positive outcome.
Thank you again for bringing this to our attention. We look forward to receiving the requested information and assisting you further.
Kind regards,
Jenny
Online Carpets
Having used Online Carpets before
Having used Online Carpets before. I knew the quality of the products before ordering. No surprise, when my expectations were exceeded. 5* Company and Products!
28 juli 2026
Review zonder uitnodiging
Wouldn’t even give it a 1 star review…
Wouldn’t even give it a 1 star review if I had a choice. Placed an order previously ordering the dark grey twist carpet and received silver but never raised an issue because my mum was happy with it. Placed an order on Saturday for the dalton (black) Lino and I’m receiving cameo (grey). Customer service is absolutely appalling and claim they cannot edit/change my order they can only refund it and I’ll have to wait for money to go back in before I can place another order. Ask for my issue to be escalated to a manager and he also claims there is nothing he can do and they don’t check their reviews to see how their customers review their business and what they need to work on. Avoid at all costs, absolutely shocking.
28 september 2026
Review zonder uitnodiging
Antwoord van Online Carpets
Good afternoon,
Thank you for taking the time to highlight your concerns regarding your order experience. We’re sorry to hear about the issues you have raised and that you have been left feeling dissatisfied.
We offer a variety of payment options to our customers. Where a customer chooses to use an external payment provider, a separate agreement is entered into with that provider, and the terms of that agreement may mean that changes cannot be made to the order once the payment arrangement has been confirmed.
That said, we are keen to understand more about your experience and any contact you have had with our team. As a family-operated business, we are committed to providing our customers with quality products alongside a high level of Customer Service.
We have sent a request for some further information so that we can identify your order and look into your concerns in more detail. This will allow us to better understand what has happened and begin working with you towards a more positive outcome.
Feedback is extremely important to us, as it helps us identify areas where improvements may be needed.
Once we have received the requested details, a member of our Customer Care Team will review the information and make contact with you to discuss your concerns further.
Kind regards,
Jenny
Online Carpets
Quick delivery and helpful delivery…
Quick delivery and helpful delivery person. Great quality! Will definitely use again 😄
2 september 2026
Review zonder uitnodiging
Very helpful and made it very easy to…
Very helpful and made it very easy to rectify my mistake on the original order
4 september 2026
Review zonder uitnodiging
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