Online Carpets Reviews 

Very pleased with the vinyl and delivery was fast

This is a great place to shop for inexpensive flooring - the delivery is always well organised and arrives on time. Definitely recommend.

Friendly, helpful company. Order arrived on time.

Arrived as promised.
Delivery service 10/10
Good quality.
Good price.
The floor looks fantastic.
I would buy again from this company.

Excellent delivery timeframe, excellent quality, have a few more rooms to do so will be purchasing more, and have even recommended to friends and family as I was so impressed.

Great service

Excellent quality, and great service with quick delivery. Excellent prices
Would most certainly recommend.

I ordered a carpet and underlay ,grippers the quality is very good so was the customer service.
I would recommend this business to anyone.

Great price, quality product and efficient delivery. Would highly recommend.

Good communication of delivery, good quality product and good value

Very good price delivery all excellent

I got what I ordered with no hassle.
It came on time
It was well wrapped, so no dirt or stains on it
And the size was what I ordered

Firstly the prices are superb, the quality of the vinyl and carpet was superb , but the delivery was absolutely brilliant ordered my products and they was delivered in 2 days Brilliant

Delivered on time and carpet really good value for money- looks lovely

Excellent value quick delivery great carpets this is my second.

Great product,great price ,speedy delivery,not first time of ordering and with the satisfactory service,will definitely order again!

I have used online carpets for many years now and they are always on time with their deliveries and their carpets are of good quality.

Great 1st purchase from samples through to delivery of carpet and underlay everything went well and carpet is as expected and at a great price! Will be ordering all my flooring from here from now on !

I placed an online order with Online Carpets two weeks ago, with a quoted delivery time of 2–5 working days. I was initially told my carpet would be delivered on Friday last week, only to receive what appeared to be an automated email saying the delivery van carrying my carpet had “broken down.”

I called immediately to ask whether the van was local so that my partner could potentially collect the carpet, but the response I received was extremely unconvincing. As a result, I had to reschedule my carpet fitter, who had been booked for the weekend.

I called again first thing on Monday to get another delivery date and was told it would be either Wednesday or Thursday. I subsequently received an email confirming delivery for Wednesday between 11:00am and 2:30pm, so I had to take another day off work to make sure I was home.

Then, at 9:30am on Wednesday morning—just hours before the scheduled delivery—I received another email, which again appeared to be a pre-written excuse, this time saying they had “forgot to put my carpet on the van.”

I immediately contacted customer service and explained that I had taken another day off work and needed the carpet because my fitter was booked for Thursday. Unfortunately, they were completely unhelpful and made no real attempt to resolve the situation. I was simply told that I would have to wait another 2–4 working days for a new delivery date.

The customer service and delivery service have been awful. After repeatedly rearranging work and my carpet fitter for deliveries that never happened, I completely lost faith in the company.

In the end, I had to go to a local carpet shop, purchase another carpet myself and cancel my entire order with Online Carpets.

From my experience, it was extremely difficult to have confidence that my carpet was actually available, given the repeated delivery excuses. I would strongly advise others to think carefully before ordering from this company.