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Beoordeeld met 1 van de 5 sterren

They value 0 for your time ,money and will ruin your happiness. We ordered Onam palahara petty for Onam for our parents.its been more than 15 days,no delivery happened. Tried contact them over phone,n... Toon meer

Beoordeeld met 1 van de 5 sterren

Horrible experience and fraud company.Almost 2 months products are not delivered and even high custom clearance money paid but no trace of product.Many mails sent to customer care but no resolution an... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

எங்க குடும்பத்திற்கு பிடித்த அனைத்து இனிப்பு வகைகளும் எப்படி ஒரே இடத்தில் கிடைக்கும்...அதே சுவையில் அதே தரத்தில் எப்படி கிடைக்கும்..Oorla வில் கிடைக்கும். முதலில் எனக்கும் நம்பிக்கை கிடையாது.வாங்கி த... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Ordered Palakara Petti - Arrived within 10 days, but with some customs clearance issues for USA. Customer support team was very helpful with FDA prior notice and other required documents. Tastes au... Toon meer

Bedrijfsgegevens

  1. Online voedselbezorgdienst
  2. Aziatische toko
  3. Gourmet kruidenierswinkel
  4. Kruidenier
  5. Natuurvoedingswinkel
  6. Supermarkt

Geschreven door het bedrijf

Oorla is where you can find everything and anything authentic. From Sweets and Snacks to Clothing and decors, if it is traditional & authentic, you can find them at Oorla. Oorla sources authentic Sweets & Snacks from traditional regional shops across India and ship them worldwide. What can you find at Oorla? Traditional Tamil Sweets & New Indian Sweets, Tamil Snacks, Homemade Masalas, Idli Podi, Multigrain Health Mix, Palm Jaggery Sweets, Milk Sweets, Healthy Snacks made of millets, Raw Honey, Honey soaked delicacies, Homemade South Indian Pickles (Tamil Nadu Pickle, Andhra Pickle & Telangana Pickle), and many more. Also, don't forget to try our signature product "Palakara Petti", a curation of 10 best Tamil Sweets & Snacks sourced directly from century old regional shops across Tamil Nadu. Buy best Indian Sweets Online sourced directly from origin only at www.oorla.com.


Contactgegevens

2,4

Slecht

TrustScore 2.5 uit 5

216 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

Zo gebruikt dit bedrijf Trustpilot

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2,4

Alle reviews

(216)

55 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Not Crispy.Tins damaged.Highcost,less quantity.

Not that quality. Similar to items buying from nearby bakery.
Not value for money. Less quantity.
Most of the tins damaged. Snacks not crispy. Very worst not up to the marketing they are giving.

27 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Apologies for the inconvenience. We will file a complaint with our courier partner regarding the damage and ensure smooth and safe transit as we advance. Please note that all the products are sourced directly from traditional regional shops across South India, and most are directly from the origin. Please share your order number with us so we can determine the cause of the problem.

Beoordeeld met 1 van de 5 sterren

Very worst high cost but small quantity…

Very worst high cost but small quantity totally disappointed don't buy

27 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Dear Rukmani Ganesan,

Please note that all the products you ordered at Oorla are sourced from authentic regional shops across South India, and it takes a lot of logistics efforts. Unlike other brands, we do not prepare delicacies ourselves. Rather, focus on bringing you the authentic items directly from the origin. This is the major reason for the cost.

Sincerely,
Oorla

Beoordeeld met 5 van de 5 sterren

Excellent product quality

Excellent product quality. Mysorepak and thenkai mittayi just melted in my mouth. Quick and prompt service. Will definitely recommend to my friends ❤️

22 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I’m a first time buyer from UK

I’m a first time buyer from UK. I came across a YouTube review in 2021 and noticed frequent mentions on Instagram and various platforms since. Finally decided to give it a try, and I must say it was worth it. I placed the order on the 13th, and DHL delivered the pack on the 20th, even though I wasn't in a hurry. The transaction and communication were remarkably smooth.

The outer tins, widely well-known by most, are indeed lovely. However, what impressed me more was the outstanding quality and freshness of the variety of snacks in the celebration pack with 10 tins. They were delightfully crispy, crunchy, juicy, and melty – truly drool-worthy. It feels like Deepavali has been officially extended with the help of Oorla South Asian snacks.

A big thank you and well done to the team. Keep growing and maintaining those high standards.

20 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thank you so much for this wonderful feedback. ❤️ We are glad to have you as our customer.

Beoordeeld met 1 van de 5 sterren

Unhappy CUSTOMER

Not worth for money. Not delivered on time as they assured. Taste not that much great. No customer service.

15 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Apologies for the inconvenience. Please share your Order number, we will look into this.

Beoordeeld met 1 van de 5 sterren

Insect in Diwali Palakara petti

Ordered Diwali Palakara petti. Out of that the Palkova had a big dead insect in it. Sent photo proof to the seller. But they refused to send replacement or refund. Poor customer service.

12 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thanks for bringing this to our attention. All products are sourced from well-known makers. We apologize for the inconvenience and will file a complaint with our vendor in Srivilliputhur.

Please share your order number. We will get this sorted.

Beoordeeld met 5 van de 5 sterren

I get to taste the Diwali spirit by…

I get to taste the Diwali spirit by Oorla. All of the sweets and snacks are all good and fresh. Feels like I am in india while munching some indian snacks. Thank you for keeping us closer to India even if we are miles and miles away.

14 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thank you so much!! 😍😍😍

Beoordeeld met 5 van de 5 sterren

Pickles and Raw wild honey is a true…

Pickles and Raw wild honey is a true gem! Indulging in their delightful treats was a joy, and the exceptional customer support added a cherry on top. Quick, friendly, and efficient service made my experience absolutely satisfying. Highly recommend!

7 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thank you so much for ordering with Oorla!

Beoordeeld met 5 van de 5 sterren

Definitely 5 star rating for Oorla.com…

Definitely 5 star rating for Oorla.com ,I had ordered sweets for Diwali which I chose randomly according to everyone's liking. It was delivered on time , and the taste was authentic. I highly recommend to go for them.

11 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

This means a lot. Thank you so much for ordering with Oorla!

Beoordeeld met 5 van de 5 sterren

Great Experience

Great Experience. Taste was amazing 😋. I'm impressed 😁 taste and package.

18 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thanks much Mr. Babu Saravanan

Beoordeeld met 5 van de 5 sterren

The quality and taste of their products…

The quality and taste of their products exceeded my expectations, making every bite a delightful experience. Their commitment to excellence truly deserves high praise.

15 september 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thank you so much for your trust in us!

Beoordeeld met 5 van de 5 sterren

I love all the products I got from…

I love all the products I got from Oorla. They taste amazing, and their packaging is so good. I am so satisfied with all the products I got from Oorla.

16 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

We're glad to have you as our customer. Thank you so much for this wonderful feedback.

Beoordeeld met 5 van de 5 sterren

Great experience buying from oorla.com

Great experience buying from oorla.com

Initially I felt the prices are expensive but think of souring items from different part of the country and getting it delivered to one place fresh and tasty.

Loved the way it is presented, ordered as a gift to my friends and family

7 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thank you for your review! It's a great recognition for the effort we put in.

Beoordeeld met 2 van de 5 sterren

Yet to give my order of product

Yet to give my order of product . Never proper responsible to messages. I order before the date 10/11/2023 almost 7 dates left🥱. Order number : ORI23752

17 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Apologies for the delay. We have already dispatched your order. The tracking link will be sent to you whatsapp and email shortly.
----------
Hello there! Your order was dispatched on Nov 18th and was delivered on Nov 20th.

Beoordeeld met 5 van de 5 sterren

Home town sweets to NZ!

Thank you for the special sweets from our home town to us in New Zealand.
We are really happy about the order and also as below,
Great Quality
Fabulous packing
Fantastic customer service
Love the idea of this service
We were excited and happy and felt like we were in our hometown.
Thank you so much!

13 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Thanks for being a wonderful customer. Your feedback made our day. We are looking forward to serving you again.

Beoordeeld met 1 van de 5 sterren

Order not delivered

Wish I could give negative reviews,
It's been more than 10 days since I ordered and it seems like claimed 48 hours of dispatch is not over in earth..
No respons from customer care.
Nobody is responding over mail
Customer care number is switched off
Tried reaching on insta or Facebook atleast to know the lead time but nothing works.. I need a refund and please keep those packets with yourself. Not gonna order anything from here.

8 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst experice...they cheated me..they…

Worst experice...they cheated me..they didnt send sweets to me..dont trust them...dont buy sweets from them ..cheating website...no proper customercare...they use our name phonenumber everything and deliver to someother person..today im eagerly waiting to taste sweets..suddenly a message come like delivered to someother person...customer service really worst..due to some issue we call customer service from the date of order almost two days and ask them to cancel order so that we plan to order it again but they said already its too late its dispatched and we send sweets free because mistake is their side so we plan to give sweets freely..then we said kk becoz from ordered date onwards we inform them to cancel it so that we ordered it again but they send to someother person with my phone number ..ill b tracking sweets finally after delivered only know..its send to some one

16 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Please note that we're not obliged to send you any packages. You have placed your order on Nov 4th and reached out for Cancellation on Nov 5th. Even though we dispatched your package, we agreed to cancel and made the refund on Nov 6th, which was also credited to your account. Since it is a high-value package, we diverted it to someone else. We can't send goodies to anyone for free.

Please place an order with us again so that we can dispatch products from our side.

Beoordeeld met 1 van de 5 sterren

Frauster...!!

Frauster...!!! I ordered 10 tins palagara petti on 6th November and recieved dispatch link on 8th November.By 10th Nov mrng 7.38am it reached by my destination area hub then no update till 14th November night.I continuously called st couriers and number provided oorla website.Nothing works all fake. Finally recieved an update in tracking link as out for delivery on Nov 14th but no response to my call from delivery person end.On 15th afternoon I recieved the parcel but here point to be noted I recieved 10 days from ordered date whereas items may be spoiled. Finally I opened the parcel and to my surprise 2 boxes missing and got only 8 tins but I paid for 10. I hope they cheat you completely. Still their numbers are switched off or no response.I needy refund for 2 missing tins and delayed product delivery.

Reply for your comments-

Sir I do know you already updated regarding delay in delivery in portal.My concern is why the parcel was not processed from final destination hub for 4working days and no customer call was responded.

I ordered 10 tin package and paid through gpay- 2519.10 rs.
Order ID-ORI22336

15 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

Dear Customer,

Apologies for the inconvenience caused. We do have 8 Tins variant and 10 Tins variant. Please help us with your order number so we can understand your order. Also, please note that we had mentioned on our website that the delivery might not happen before Diwali for orders received from 6th Nov. Usually, it will take 2-3 days for Delivery within Tamil Nadu, but due to Diwali rush, the delivery period has extended to 10 days, this is the major reason why we announced that the orders may not be delivered before Diwali.

Please also confirm whether there was any damage to the box's outer seal.

Sincerely,
Oorla

--------------------

Thanks for bringing this to our attention. As mentioned in the message above and on our website, the delivery got delayed due to Diwali. All the courier services were on leave during that period. We will file a complaint to our delivery partner regarding the missing tins and process the refund to you. Please note that the refund may take 3-5 Biz days to reflect in your account. I appreciate your patience in this matter.

Regards,
Oorla

Beoordeeld met 1 van de 5 sterren

I ordered the sweets and snacks for…

I ordered the sweets and snacks for Diwali,I pre booked it,It is mentioned that the package will be delivered 1-3 days before Diwali.But I didn't receive the package yet, And the Diwali got over 2 days before.

14 november 2023
Review zonder uitnodiging
Logo Oorla

Antwoord van Oorla

We apologize for the inconvenience. Could you please help us with your order number?

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