We called Orion regarding our bifold doors because the glass on all five panels had started to show a faint stripe straight down the middle. We were worried that it may be blamed on non-warranty iss... Toon meer
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The communication was good and responsive. Very happy with the installer who worked very hard and did a great job despite the challenges. It was a shame that he had to return as the side windows were... Toon meer
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I am very pleased with my new window. I found Orion Windows to provide excellent quality, along with great service and communication throughout the whole process. Thank you very much! Karolina
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We had our sun room upgraded 5 years ago and the work done was efficient and high quality. We have had a number of settling issues but with the long warranty it has been stress free to get one of the... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Contactgegevens
Audax Road, YO30 4US, York, Verenigd Koninkrijk
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Uitstekend
218 reviews
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The response to my problem was quickly…
The response to my problem was quickly dealt with. The engineer came when he said and was pleasant and helpful. I am very grateful my problem was righted quickly and efficiently.
31 juli 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Dear Carolyn,
Thank you for your kind review. We’re delighted to hear that your issue was dealt with quickly and efficiently, and that our engineer arrived as arranged and was pleasant and helpful. We really appreciate your feedback and are pleased we could resolve the issue for you.
Kindest Regards, The Customer Care Team.
Chose for honesty
After getting different companies to quote us for a new conservatory, (April 2026) we chose Orion as they were honest and their showroom was nearer to us. Initially we were thinking of fully tiled roof. Orion were the only company who suggested doing a test dig to check current footings. Turned not to be deep enough. Due to budget we had to go with an upgraded polycarbonate roof instead. After surveyor visit, manufacture of the conservatory (7 weeks) and arranging a suitable date for fitting (and avoiding rain), we had the worked carried out within 2 days. (June 2026). The guys who came were professional and thorough. Unfortunately we had to leave them to finish up on the last day so we couldn't do a full check with them. On our return we realised the door wasn't closing properly. After 3 engineer visits to try fix it was finally sorted. We then noticed, in certain day light, there were finger prints inside one of the large window units. After a quick email to HO( inc photos) they arranged a new unit. All done very quickly and re fitted.
We can now say the new conservatory is 100% better than our old leaky drafty one. Thank you Orion
18 juni 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hello Anne,
Thank you for taking the time to share your experience. We're delighted you chose Orion Windows for your new conservatory and that our recommendation to carry out a trial hole helped you make the right decision for your home and budget. While we're sorry there were a couple of issues following the installation, we're pleased our team was able to resolve them promptly. It's fantastic to hear you're now enjoying a conservatory that's warm, secure and a huge improvement on your previous one.
Warmest Regards, The Customer Care Team.
Orion windows have been excellent
Orion windows have been excellent. They fitted our windows 7 years ago and have been true to their service guarantee. We have had a couple of minor problems such as windows misting and the hinges on our patio doors tarnishing and all have been replaced promptly and free of charge. Customer service staff and the engineers have been so helpful.
31 juli 2026
Antwoord van Orion Home Improvements
Dear Lynn,
Thank you for your wonderful review and for placing your trust in Orion Windows over the past seven years. We're delighted to hear that you're pleased not only with your windows but also with the aftercare you've received. It's great to know our team has been able to resolve the minor issues quickly and under your guarantee. Your kind comments about our customer service staff and engineers are greatly appreciated, and we'll be sure to pass them on.
Thank you for your continued support, The Customer Care Team.
Professional and Courteous
From start to finish the customer service was really very good. Every person we dealt with were professional and courteous. The finished installation was perfect. We are extremely happy with Orion Windows. And we will definitely be using them again.
22 juni 2026
Antwoord van Orion Home Improvements
Dear Gill,
Thank you for your fantastic review! We're delighted to hear that you received excellent customer service from start to finish and that every member of the team was professional and courteous. It's wonderful to know you're so pleased with your installation, and we're thrilled that you would choose Orion Windows again. Thank you for your support, and we look forward to helping you with any future home improvement projects.
The Customer Care Team.
Antwoord van Orion Home Improvements
Dear Callum,
Thank you for your great review! We're pleased to hear you received excellent customer service and that any issues were resolved promptly. We really appreciate your feedback and your support.
Warm Regards, The Customer Care Team.
Antwoord van Orion Home Improvements
Hi David,
Thank you for your wonderful review! We're delighted to hear you were so pleased with both our product and service. Your feedback is greatly appreciated, and thank you for choosing Orion Windows.
Kindest Regards, The Customer Care Team.
Orion Windows are the best in my…
Orion Windows are the best in my opinion they are well made, attractive and enhance my home . I have used them in 3 properties and would never go anywhere else . Everyone I have dealt with from my first call to installation engineers are first rate and a credit to the company . Thank you
10 juli 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hello Julie,
Thank you for your fantastic review! We're truly honoured by your continued loyalty and delighted that you've chosen Orion Windows for three different properties. It's wonderful to hear you're so pleased with the quality of our products and the service you've received from everyone in the team, from your first call through to installation. Your kind words mean a great deal to us!
Thank you for your continued trust and recommendation.
the Customer Care Team.
Beautiful large kitchen Windows
My elderly mother has recently had new large kitchen windows installed by Orion Windows. As her daughter and carer I helped to sort this out; making sure she had chosen what she wanted and Orion Windows made this so easy.
My mother can find jobs being done in her house stressful but with Orion Windows, their service was so professional and caring I cannot fault the whole 'new kitchen window journey'.
The Designer, Surveyor and Fitter were very polite and friendly. Messages and phone calls were all very clear. My Mum was involved and the company clearly understood the situation.
The Fitter of the windows was incredibly hard working and worked through the intense heat of a very hot summer day.
My Mum now has lovely new top quality kitchen windows, which has made such a difference to her bungalow.
I would definitely recommend Orion Windows to anyone thinking of changing their windows.
23 juni 2026
Antwoord van Orion Home Improvements
Dear Helen,
Thank you for your wonderful review! We're delighted to hear that your mother had such a positive experience with Orion Windows. It's great to know our team made the whole process as stress-free as possible, keeping both you and your mother informed every step of the way.
We're especially pleased that she's enjoying her beautiful new kitchen windows, and your kind words about our Designer, Surveyor and Fitter mean a great deal. Thank you for your recommendation and for trusting us with your mother's home.
Kindest Regards, The Customer Care Team.
Quibble-free adjustments made under …
Quibble-free adjustments made under guarantee to french door hinges 6 years after installation.
22 juli 2026
Antwoord van Orion Home Improvements
Dear Andrew,
Thank you for your great review! We're pleased we could make the adjustments to your French door hinges quickly and without any fuss, even six years after installation.
Thank you for your continued trust in us.
The Customer Care Team.
Helpful professional and friendly
Helpful, professional and friendly from when we first visited the showroom at Clifton Moor right through to installation. This was only a ONE (tricky) window replacement but we were treated as if we were having the whole house done.
22 juli 2026
Antwoord van Orion Home Improvements
Hello Bill,
Thank you for your fantastic review! We're delighted to hear you received helpful, professional and friendly service from your first visit to our showroom through to installation. No project is too small, so we're pleased we could give your window replacement the care and attention it deserved. We really appreciate your feedback.
Kindest Regards, The Customer Care Team.
A Great Experience from Quotation to Installation.
We needed to replace a rotten wood front porch. We had 4 quotes from 4 companies . Orion windows was not only the most competitive but they built us a beautiful replacement EXACTLY as we wanted . The fitters fitted it in one day and took away all the old one .Polite and efficient throughout.
22 juli 2026
Antwoord van Orion Home Improvements
Hello John,
Thank you for your wonderful review! We're delighted you chose Orion Windows and that you're so pleased with your new porch. It's great to hear our team delivered exactly what you wanted and that the installation was completed efficiently and professionally. We really appreciate your recommendation and hope you enjoy your new porch for many years to come.
Warm Regards, The Customer Care Team.
I would like to give a higher score
I would like to give a higher score, the product is good. However the service from some of the people when things went wrong left much to be desired. People kept apologising profusely and promising to set it all right, and then became hard or impossible to contact. There felt to be little coordination or communication within the company. Delays were all due to the manufacturers (which are another division of the same company). The salesman admitted that he had misled us on the '20 year guarantee for everything', which turns out to be heavily bracketed with caveats - this is hidden in the extensive contract which we had to sign. Another feature of the contract was the overall clause that basically says 'anything goes wrong, it isn't our fault'. When things did go wrong all we got were apologies, not even a bunch of flowers for the four month delay to put it right.
2 maart 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Dear Clive,
Thank you for your feedback. We're pleased you're happy with the quality of your product, but we're sorry that your experience of our communication and aftercare did not meet your expectations. We appreciate your comments and will use them to help improve our service. Thank you for bringing this to our attention.
Kindest Regards, The Customer Care Team.
Efficient, friendly and no phones.
The team arrived and immediately set to work. We were surprised at the speed and efficiency of the installation team. They were clean and efficient. Most of all they were friendly and considerate. Nobody spent time on their phone. A first for us.
7 juli 2026
Antwoord van Orion Home Improvements
Hello John,
Thank you for your wonderful review! We're delighted to hear that our installation team impressed you with their speed, efficiency and professionalism. It's especially pleasing to know you found them friendly, considerate and respectful of your home. We really appreciate your kind comments and thank you for choosing us.
Warm Regards, The Customer Care Team.
Quick and efficient response within a…
Quick and efficient response within a few minutes engineer was booked to come out. On the day the engineer text me an expected timeframe he would arrive.
8 juli 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hello Karen,
Thank you for your wonderful feedback! We're pleased to hear that your service request was handled quickly and efficiently, and that an engineer was booked promptly. It's great to know you appreciated the update on the day of the visit with an expected arrival time. We really appreciate your kind comments and are delighted we could provide you with a positive aftercare experience.
Warm Regards, The Customer Care Team.
From the start of this project.When…
From the start of this project.When Carl created exactly what i wanted, with a few of his tweaks in the comfort of my home & did exactly what i wanted it's perfect & at a price that I could afford. Planning wasn't needed with having a glass roof. All the workmen worked really hard in their own field Mark & his 2 sons did amazing brickwork it marries in with my house perfectly. Damon & his assistant fitted the windows & doors in no time at all. Peter the plasterer worked so hard with no breaks for 2 days fitting the plasterboard 1 day, & plastering the next. Matthews assistant from MLB electrics managed the electric spotlights,sockets etc. It all started really well, but got delayed when doing the flooring.
7 juli 2026
Antwoord van Orion Home Improvements
Hello Jocie,
Thank you for your fantastic review! We're delighted to hear that Carl was able to design the perfect space for you while keeping within your budget, and that you're so pleased with the finished result. It's wonderful to know that Mark and his team, Damon, Peter, and the electricians all worked hard to deliver a high standard of workmanship. We're sorry there was a delay with the flooring, but we're pleased this didn't overshadow your overall experience. Thank you for choosing us, and we hope you enjoy your new living space for many years to come.
Kindest Regards, The Customer Care Team.
Excellent service for minor repair!
New windows and external doors a couple of years ago. Very happy with the product and the installation.
However, an external vertical piece of trim at the corner of the rectangular bay window had somehow got loose, perhaps by a gust on a very stormy day.
I pushed it back and wedged it to stop it flapping, then popped into Orion's office and reported it. The fitter turned up exactly when arranged, and refixed it solidly (first displacing a fat spider who had taken up residence.).
Very content!
25 juni 2026
Antwoord van Orion Home Improvements
Dear Martin,
Thank you for your lovely feedback. We’re delighted to hear that you’ve been very happy with your windows, doors, and the original installation.
It’s great to know that our team was able to respond promptly, attend at the arranged time, and resolve the issue with your trim. We hope you continue to enjoy your home improvements, and we appreciate you taking the time to share your experience.
Warm Regards, The Customer Care Team.
Carl was very helpful and knowledgable
Carl was very helpful and knowledgable. Would highly recommend.
26 juni 2026
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hi Ryan,
Thank you for your kind review. We’re delighted to hear that Carl was helpful and knowledgeable throughout your experience. We’ll be sure to share your feedback with him.
Thank you for your recommendation; it’s greatly appreciated.
The Customer Care Team.
Apart from a problem in the beginning…
Apart from a problem in the beginning customer services have been very helpful it would have been 5* if I hadn’t had a problem initially
16 juni 2026
Antwoord van Orion Home Improvements
Hello Audrey,
Thank you for taking the time to leave us a review.
Whilst we're sorry to hear that you experienced an issue at the beginning of your journey with us, we're pleased that our Customer Service team were able to assist and provide the support you needed. Your feedback is important to us, and we will use it to help improve our service going forward.
We appreciate your comments and thank you for choosing us. We hope you enjoy your new door for many years to come.
The Customer Service Team.
Antwoord van Orion Home Improvements
Dear Roberto,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were so pleased with both the quality of our products and the customer service you received. Your kind words mean a great deal to our entire team and reinforce the high standards we strive to deliver every day.
Thank you for choosing us. We hope you enjoy your home improvements for many years to come.
Kind regards, The Customer Care Team
Excellent customer service and repair
Excellent customer service, really took the time to understand the issue.
Fast and efficient repair.
Very clean and tidy.
Robyn kept me up to date on my repair. Roy and Richard undertook the repair.
Excellent aftercare at Orion! Thank you
7 mei 2026
Antwoord van Orion Home Improvements
Hello Sarah,
Thank you for your kind review.
We're delighted to hear that you were pleased with the repair and the service you received. Robyn will be pleased to know her updates were appreciated, and we'll be sure to pass your thanks on to Roy and Richard. Providing excellent customer service is important to us, and we're glad we could help.
Thank you, The Customer Care Team.
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