We called Orion regarding our bifold doors because the glass on all five panels had started to show a faint stripe straight down the middle. We were worried that it may be blamed on non-warranty iss... Toon meer
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The communication was good and responsive. Very happy with the installer who worked very hard and did a great job despite the challenges. It was a shame that he had to return as the side windows were... Toon meer
Bedrijf heeft geantwoord
I am very pleased with my new window. I found Orion Windows to provide excellent quality, along with great service and communication throughout the whole process. Thank you very much! Karolina
Bedrijf heeft geantwoord
We had our sun room upgraded 5 years ago and the work done was efficient and high quality. We have had a number of settling issues but with the long warranty it has been stress free to get one of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Contactgegevens
Audax Road, YO30 4US, York, Verenigd Koninkrijk
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Uitstekend
218 reviews
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Great after service
14 augustus 2025
Antwoord van Orion Home Improvements
Good Morning,
Thank you for sharing your feedback! We’re pleased we were able to resolve the issue to your satisfaction, and it’s great to hear that you’ve been happy with the service provided.
Many Thanks
The Customer Service Team.
Acceptance and knowledge of the…
Acceptance and knowledge of the problem. Easily repaired with no fuss
14 augustus 2025
Antwoord van Orion Home Improvements
Hello Peter,
Thank you for your feedback. We’re pleased we were able to resolve the issue quickly and without any fuss. Your recognition of our prompt and straightforward service is greatly appreciated!
Warm Regards, The Customer Service Team.
Superb quality and customer service
I chose Orion because of their size and because their product range looked to offer the style I required.
We had a back door, 8 windows and a patio door made and fitted. We asked them to match the specific style of our old wooden windows and they did a superb job.
Communication was excellent from sales and customer service and everything went smoothly.
The fitters were a bit scruffy which I raised with customer service as I didn’t feel this reflected their brand, however this didn’t affect the quality of their work and apparently new work clothing has been supplied since.
All in all we are so pleased with the windows and doors, especially the stunning patio door - they’ve brought a tired 1990s house into the current decade!
6 augustus 2025
Antwoord van Orion Home Improvements
Dear Abigail,
Thank you so much for your thoughtful review. We’re thrilled to hear that your new windows and doors, especially the patio door, have helped bring your home into the modern era!
It’s fantastic that we were able to match the style of your original wooden windows and that the whole process, from sales to installation, went smoothly. We also appreciate your feedback regarding the fitters’ appearance and are glad this has been addressed.
We’re delighted that you’re so happy with the results – your kind words mean a lot to the team!
Have a good day, The Customer Service Team.
A job well and much appreciated!
What was delivered to Ros and me was precisely what we ordered at the outset. The quality of both the product (materials) and the human input was excellent. The work was completed on time, as per schedule. The men who carried out the work took pride in the latter. For example, they polished the glass, removing inevitable smears and finger marks. They worked hard during the time they were here and there was no "bad language" or laddish messing around or horseplay! You probably think I'm a bit old-fashioned in making this point; but from my perspective it's a sign that the company has high standards; and I value that!
Also, I'm certain the money was well-spent and will undoubtedly have added value to our home..
6 augustus 2025
Antwoord van Orion Home Improvements
Hello John,
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that everything delivered met your expectations and that you were pleased with both the quality of the materials and the workmanship.
We especially appreciate your comments about the professionalism of the team on site — it's important to us that every aspect of our service reflects the high standards we set, so it's great to know that this came through during your project.
Thank you again for choosing us. We're glad to have added value to your home and hope you enjoy the results for many years to come.
Kindest Regards
The Customer Care Team.
Warranty Work.
Couple of issues then Roy arrived to sort them and he did FAST EFFICIENT and knew what he was doing .Well done Orion.WELL DONE ROY.Thankyou.
31 juli 2025
Antwoord van Orion Home Improvements
Hello Simon,
Thank you for sharing your feedback! We’re glad Roy was able to resolve the issues quickly and efficiently. We’ll be sure to pass on your compliments to him.
Many Thanks
The Customer Service Team.
Replacement conservatory roof
We're very happy with our replacement conservatory roof - changing from a polycarbonate to a hybrid solid/glass roof. Everyone we dealt with was very professional and friendly.
The work schedule was clearly and accurately planned and finished on time.
We couldn't be more pleased with the end result.
14 juli 2025
Antwoord van Orion Home Improvements
Dear Andrew,
Thank you for your wonderful feedback! We’re thrilled to hear you’re so happy with your new hybrid solid/glass conservatory roof. It’s great that our team provided professional, friendly service and kept everything on schedule. We truly appreciate your kind words and are delighted you’re pleased with the final result!
Have a good day, The Customer Service Team.
Great customer service support and…
Great customer service support and technicians who fix the issues quickly and follow up to check all ok. Rare these days! Thanks to the Orion team.
22 juli 2025
Antwoord van Orion Home Improvements
Dear Sharon,
Thank you for your kind words! We’re so pleased to hear you’ve had a great experience with our customer service team and technicians. It’s wonderful to know the issues were resolved quickly and followed up properly. Your feedback means a lot to the whole Orion team, thank you for taking the time to share it!
Kindest Regards, The Customer Care Team.
Sub-standard salesman
Our surveyor and installers were a dream. Although, the salesman fell below any standard we had expected. We had the most bizarre experience. Every product in which we expressed an interest, was either "not right" for us, or was "big bucks" and far too expensive for us. We pushed ahead and chose the products we had our eye on from the beginning. We believe that the salesman took offence to us going against his advice for our home because later down the line, the surveyor revealed a completely different product and window layout when we came to finalise the fittings. It was clearly a pathetic attempt to sabotage our renovation project. We were gobsmacked. The differing products included the wrong colours, and incorrect window placements - which would effectively ruin our view to the garden. Thanks to the surveyor, we rectified everything and got the windows and external door we wanted. They do offer finance, although we were cash buyers so we had no need for this route. It's such a shame that one person has ruined our experience of what should have been part of an exciting house renovation project.
1 oktober 2024
Antwoord van Orion Home Improvements
Dear Mrs Coleman,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your initial consultation didn’t meet expectations — that’s not the standard we aim to deliver, and we appreciate your honesty in raising it.
That said, we’re so pleased to hear how highly you valued the service from both our surveyor and installers. It's great to know they helped ensure the final outcome was exactly what you had envisioned. We're also glad the project was ultimately a success and that you’re happy with your new windows and external door.
Thank you again for your feedback — both the positive and the constructive. It helps us improve and ensure every part of the journey lives up to the standard you rightly expect.
Warm Regards, The Customer Service Team.
After sales service
Orion’s maintenance man came to adjust our door handle which had been sticking. He turned up on time and fixed the problem without fuss. At my request, he also checked the other door and one of our windows. We bought our doors and windows over five years ago from Orion and the back up service has been first class, even after the change of ownership. Reliable, efficient and pleasant. Many thanks, John
22 juli 2025
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hello John,
Thank you for your kind feedback. We’re so pleased to hear that our maintenance team was able to resolve the issue quickly and that you’re still happy with the service years after your original installation. Providing reliable and efficient aftercare is something we take great pride in, and your comments mean a lot to us. We’ll be sure to pass on your thanks to the team!
Kindest Regards,
The Customer Care Team.
Antwoord van Orion Home Improvements
Hi Steven,
Thank you for your feedback! We're glad we could resolve the door issue quickly for you. If you need anything else, we're always happy to help.
Warm Regards,
The Customer Service Team.
Orion conservatories are excellent
We have had 2 excellent well designed conservatories ( we moved home 5 years ago). Both have been without any faults except for one large double glazing unit that went misty after 5 years and they quickly came out and replaced it without charge! An excellent company with very helpful and friendly staff. I would strongly recommend them.
22 juli 2025
Antwoord van Orion Home Improvements
Dear Chrissie,
Thank you so much for your wonderful feedback! We're delighted to hear that you’ve had two excellent conservatories from us and that they’ve stood the test of time. It's great to know we could resolve the misted unit quickly and to your satisfaction. We really appreciate your recommendation and your kind words about our team — it means a lot to us!
Many Thanks,
The Customer Service Team.
It was worth the wait.
After waiting a few months for the problems to get sorted out it all came together nicely.
22 juli 2025
Antwoord van Orion Home Improvements
Hello Cheryl,
Thank you for your feedback. We appreciate your patience while the issues were being resolved, and we’re glad to hear everything came together in the end. If you need any further assistance, we're always here to help.
Warm Regards,
The Customer Service Team.
Work was well done.
4 juli 2025
Antwoord van Orion Home Improvements
Hello Andrew,
Thank you for your feedback – we’re glad you were happy with the work!
Kindest Regards, The Customer Service Team.
Excellent work
Your employee, Roy, did a great job. He was friendly, professional, and very knowledgeable. He fixed the issue with the minimum of fuss. He’s a credit to your company. I’d happily recommend you to others.
4 juli 2025
Antwoord van Orion Home Improvements
Hello Rachel,
Thank you for your lovely feedback! We're so pleased to hear that Roy provided such a professional and efficient service. We'll be sure to pass on your kind words—he’s certainly a valued member of our team. We really appreciate your recommendation and are glad we could assist!
Warm Regards, The Customer Care Team.
Guarantee honoured - and no quibbles!
Composite doors fitted nearly eight years ago. Problem with locking mechanism developed. One phone call, immediate confirmatory ring back and then engineer came and fixed the fault - all within one week.
Excellent service.
23 juni 2025
Antwoord van Orion Home Improvements
Hello Anthony,
Thank you for your kind feedback! We’re delighted to hear that even after eight years, you received prompt and efficient service from our team. It’s great to know the issue was resolved quickly and to your satisfaction. We really appreciate your continued trust in us!
Warm Regards,
The Customer Service Team.
The customer service was excellent
The customer service was excellent, Dawn, the staff member i dealt with has been so helpful and we have reached a solution to my problem amicably.
20 juni 2025
Antwoord van Orion Home Improvements
Hello David,
Thank you for your kind words! We’re so pleased to hear you received excellent customer service and that Dawn was able to support you throughout. It’s great to know the matter was resolved. We're always here if you need us in the future!
Kindest Regards, The Customer Service Team.
AVOID. Quick but poor workmanship and terrible customer service.
The response I've had from this company has been nothing short of shambolic. InItially the response was quick and we were booked in for two new windows. However, this is when the problems started.
The first two workers turned up stinking of weed and proceeded to fit the windows in such a way where we couldn't open them and they did not clean up after themselves. After this, we had to chase the company repeatedly to get someone to refit them. They sent someone else out who admitted the work was unacceptable and refitted the windows.
Fast forward two years and the window fittings are falling apart and due to being incorrectly fitted, they let in a large draft. I've called Orion to have someone come out to check them and once again, they admitted the work was shambolic and they would fix it. Moving onto appointment day and the bloke turned up saying he only had an hour, hadn't been briefed on the job and couldn't do it. I've chased Orion multiple times for someone to come out and each time I received a partial answer of they'll get back to me. Two months later and I've heard nothing. Absolute shambles of a company. Quick fitting but poor workmanship and customer service.
In comparison, we went to square deals who fitted our other windows with minimal fuss and made a great job. Would recommend switching here.
Orion, if anyone is reading this, please call me back. Let's get this shambles sorted and end our unhappy experience together.
4 juni 2025
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hello Ewan,
Thank you for your feedback, and we’re truly sorry to hear that this issue remains unresolved. We take your concerns very seriously and have reviewed the situation in detail.
A service visit has been arranged to address the outstanding aesthetic issues, including internal re-sealing and external repointing. These works will be carried out as a gesture of goodwill and are scheduled for 19 June 2025.
We also noted moisture present on the inside of the window reveal, which appears to be due to a leaking cast downpipe directly outside. The external brickwork is visibly damp, and we would strongly recommend having this reviewed and repaired to prevent further issues in the future.
We appreciate you bringing this to our attention and look forward to resolving the matter during the upcoming visit.
Kind Regards, The Customer Service Team.
Slightly lacking
Products and fitters from Orion (conservatory and full window replacement) have always been great, but customer service response is now poor. Long delays in getting any response and you need to chase multiple times to try get anywhere. The use of a generic online form rather than a dedicated email only appears to exacerbate the delays.
16 mei 2025
Antwoord van Orion Home Improvements
Dear David,
Thank you for your honest feedback. We're pleased to hear that you've been happy with the quality of the products and the installation work. However, we're very sorry to learn that our recent customer service experience has fallen short of expectations. We understand that communication is key and how frustrating delays can be, in review the team sent an email requesting information in February to allow us to order the replacement unit under warranty.
We’re reviewing our processes to ensure better and more timely responses moving forward. Your comments are appreciated and will be taken on board as we work to improve.
Kindest Regards, The Customer Service Team.
Kindness and helpfulness Mark was happy…
Kindness and helpfulness Mark was happy to advise me even on things he had not come to sort out
15 mei 2025
Antwoord van Orion Home Improvements
Dear Annmarie,
Thank you so much for your kind words. We’re delighted to hear that Mark was able to assist you, even beyond the initial reason for his visit. We’ll be sure to pass along your lovely feedback to him.
Kind Regards, The Customer Service Team.
Great customer service
Great customer service. Recently I have problem with the door which bought 5 years ago. The problem was sorted the same day.
15 april 2025
Antwoord van Orion Home Improvements
Dear Jo,
Thank you so much for your kind feedback!
We’re really pleased to hear that the issue with your door was resolved quickly and to your satisfaction. Providing prompt and reliable aftercare is something we take great pride in, so it’s lovely to know you felt well looked after.
If you need anything in the future, please don’t hesitate to get in touch.
Warm Regards, The Customer Service Team.
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