We called Orion regarding our bifold doors because the glass on all five panels had started to show a faint stripe straight down the middle. We were worried that it may be blamed on non-warranty iss... Toon meer
Bedrijf heeft geantwoord
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The communication was good and responsive. Very happy with the installer who worked very hard and did a great job despite the challenges. It was a shame that he had to return as the side windows were... Toon meer
Bedrijf heeft geantwoord
I am very pleased with my new window. I found Orion Windows to provide excellent quality, along with great service and communication throughout the whole process. Thank you very much! Karolina
Bedrijf heeft geantwoord
We had our sun room upgraded 5 years ago and the work done was efficient and high quality. We have had a number of settling issues but with the long warranty it has been stress free to get one of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Orion Windows is dedicated to providing excellent craftsmanship, value for money and outstanding customer service. Whether it is windows, doors, conservatories, orangeries, or a solid roof extension throughout North Yorkshire including Hull, Leeds Scarborough, York & Harrogate. Incorporating the latest in product innovation and design at Orion Windows we treat every customer as unique.
Contactgegevens
Audax Road, YO30 4US, York, Verenigd Koninkrijk
- 01904 690881
- sales@orion-windows.co.uk
- orion-windows.co.uk
4,7
Uitstekend
218 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Initial contact through to installation…
Initial contact through to installation was professionally done and on time.
Work completed to high standard and efficient and all tidied up on completion.
11 oktober 2024
Antwoord van Orion Home Improvements
Hello Kevin,
Thank you for your kind review! We're so pleased to hear that your experience from the initial contact through to installation was professional and timely. It’s great to know the work was completed to a high standard and efficiently.
We appreciate your feedback and look forward to assisting you again in the future!
Kindest Regards, The Customer Service Team.
Replacement patio window
Really good 1st class work by the fitter replacing glass very neat and tidy and no hassle
27 september 2024
Antwoord van Orion Home Improvements
Good morning Michael,
Thank you for your kind words! We’re glad to hear that you experienced first-class service during your glass replacement. It's great to know that the fitter worked neatly, efficiently, and with no hassle. We always strive to provide a smooth and tidy service, and we’re happy that you were satisfied.
Thanks again, The Customer Service Team.
Extension Building Work
We are absolutely delighted with Richard’s work on our extension. He arrived promptly each morning and always had a cheerful and friendly manner, despite the weather being awful every day!
From the moment that he arrived each day, Richard set to work and never seemed to stop. His skills and experience were clear and it was obvious that he took great pride in his work, which has provided us with a solid foundation for our extension.
Richard was polite and courteous every day, and he was particularly patient and kind to our children, who were fascinated by everything that was going on! We are so impressed with the work that Richard carried out and can’t thank him enough for everything. We couldn’t have asked for better!
2 oktober 2024
Antwoord van Orion Home Improvements
Dear Danielle,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how pleased you are with Richard’s work on your extension. His dedication, skills, and professionalism truly shine through, and we’re glad to know he provided you with a solid foundation despite the challenging weather.
It’s heartwarming to hear how patient and kind he was with your children, and we’ll be sure to pass on your kind words to him. We can’t thank you enough for your appreciation, and we’re thrilled you couldn’t have asked for better!
If you need anything in the future, please feel free to reach out.
Many Thanks, The Customer Service Team.
Wonderful staff of each trade very…
Wonderful staff of each trade very polite and hard working.
4 oktober 2024
Antwoord van Orion Home Improvements
Good morning Christine,
We very much appreciate your feedback and pleased that you found all the tradespersons considerate and accommodating. If there is anything else we can assist with you know where we are.
Kindest Regards, The Customer Service Team.
The fitters did an excellent job
The fitters did an excellent job. They were neat and tidy and very polite. We are very pleased with the final finish of the windows and doors.
1 oktober 2024
Antwoord van Orion Home Improvements
Good morning Jolyon,
Thank you for your kind words! We're delighted to hear that you're pleased with the final finish of your windows and doors. It's great to know our fitters made a positive impression with their neatness, tidiness, and politeness. We appreciate your feedback!
Have a good day, The Customer Service Team.
failed front door Lock Efficiently sorted
Call out for failed front door lock.
Appointment made and service engineer phoned day before with his time slot. All dealt with very efficiently under 10 year warranty.
We’ve had doors and windows fitted by Orion and their aftercare has been great.
6 augustus 2024
Antwoord van Orion Home Improvements
Hello Julie,
Thank you for sharing your experience! We're glad to hear that the issue with your front door lock was resolved efficiently and that our team was able to keep you well-informed throughout the process. It's great to know that our aftercare service has met your expectations. We appreciate your continued trust in Orion for your doors and windows, and we're always here to help whenever you need us.
Best regards, The Customer Service Team.
High quality modern stylish product at the right price
Overall excellent product & price. Installation unfortunately delayed due to glass roof units damaged in transit (wasn't Orion's fault). Based on our own personal experience the customer service was certainly very good but could have been slightly better at times. Snagging list dealt with quickly & effictively. Very pleased with the completed product - high quality, modern & stylish. Thank you.
24 juli 2024
Antwoord van Orion Home Improvements
Good morning Richard,
Thank you for your thoughtful review! We're glad to hear that you're pleased with the overall quality and price of your product, and that the snagging list was addressed promptly and effectively. We apologise for the delay in installation due to the damaged roof units and appreciate your understanding that it was beyond our control. Your feedback about our customer service is valuable, and we'll use it to improve further. We're delighted that you're happy with the finished product
If you ever need anything in the future, we're here to help!
Warm Regards, The Customer Service Team.
Orion Windows have been great
Orion Windows have been great. They delivered out replacement window as promised and fitted it as arranged.
So a big thank you for your staff
15 juli 2024
Antwoord van Orion Home Improvements
Hello Jack,
Thank you for your kind words! We're delighted to hear that you had a positive experience with Orion Windows. We take pride in delivering on our promises and ensuring a smooth installation process. A big thank you from our team and if you need anything further feel free to reach out.
Have a good day, The Customer Service Team.
Great to deal with
Great to deal with when quoting. Fair price. Very quick from order to installation. Nice quick, clean and tidy job. No fuss.
14 juni 2024
Antwoord van Orion Home Improvements
Good morning Adrian,
Thank you for your positive review! We're thrilled to hear that you found our quoting process smooth, our pricing fair, and our installation quick and tidy. We aim to make the entire process as hassle-free as possible. Thanks for choosing us!
Warm Regards, The Customer Service Team.
Antwoord van Orion Home Improvements
Hello Oonagh,
We very much appreciate your feedback and are happy to help. If there is anything else we can assist with you know where we are.
Kindest Regards, The Customer Service Team.
Don’t trust this company
Don’t trust this company, left a customer going through cancer and a pregnant wife with this! Yes it’s brand new and not even finished! Drains layed and not connected I had to dig them up to prove and none of the bricks tied into the house! Failed 3 times to fit a window and still left with out one
Update: your all the same company! Not even a sorry by phone! This was build is that bad and unsafe it had to be knocked down and started again! the customer team is a waste of space, instead of salting sorry it’s and I quote “ our driver could be in a accident” we’re actual you don’t have a clue and full of lies to get customers off the phone and then don’t call back!
13 juli 2024
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Dear Steve,
We are deeply sorry to hear about your negative experience and the distress it has caused. Your feedback is very important. We understand this installation is with Trent Valley Windows and isn't Orion Windows. We are sure that the team from Trent Valley Windows will prioritise your installation to ensure that the outstanding issues are resolved promptly and satisfactorily.
Kindest Regards, The Customer Service Team.
From time time they arrive I had the…
From time time they arrive I had the most friendly service, they made me feel special and enough think was any problem to do! I am also very pleased with the products, well wealth the money! Many thanks!
27 juni 2024
Antwoord van Orion Home Improvements
Good afternoon Marie,
Thank you for your lovely review! We're delighted to hear that you received friendly service and felt special throughout the process. It's great to know you are pleased with our products and found them worth the money.
Many thanks for your kind words, The Customer Service Team.
Antwoord van Orion Home Improvements
Hello Jim,
Thank you for your kind review! We're glad to hear that our technician was helpful, considerate, punctual, and courteous. We appreciate your feedback!
Kindest Regards, The Customer Service Team.
Great product and after sales service
Great product, price and ongoing support, we’ve recommend Orion to friends and neighbours and they’ve bought from them too. I highly recommend you consider this company for your windows and exceptional quality bi-fold doors.
16 mei 2024
Review zonder uitnodiging
Antwoord van Orion Home Improvements
Hi Dan,
Thank you for your kind words and for recommending Orion Windows to your friends and neighbours. We're delighted that you're pleased with our products, prices, and ongoing support.
If you need any further assistance, please don't hesitate to reach out.
Best regards, The Customer Service Team.
Orion came out to resolve a problem…
Orion came out to resolve a problem with my front door. Firstly the ease at which to contact them and them to arrange a time to come was excellent. Also the technician contacted me as promised prior to coming and when he was here he was professional and friendly
26 april 2024
Antwoord van Orion Home Improvements
Dear Mr Boyd,
We're glad to hear about your positive experience with Orion. It's great that you found it easy to contact them and arrange a visit. Moreover, the technician's professionalism and friendliness during the resolution of the front door problem are commendable. If you have any further concerns or need assistance, don't hesitate to reach out!
Warm Regards, The Customer Service Team.
Problem solved
The member of the snagging team from Orion was booked to arrive at 8am. He arrived on time identified the problem and put it right with speed and tidiness
5 april 2024
Antwoord van Orion Home Improvements
Hello Bill,
Thank you for your feedback! We're glad to hear that the member of our team from Orion arrived on time, identified the problem swiftly, and rectified it. We appreciate your comments.
Kind Regards, The Customer Service Team.
Great service …
Our request for repair was dealt speedily and professionally. Very happy customer
28 maart 2024
Antwoord van Orion Home Improvements
Good morning,
Thank you for your lovely comments and we are pleased we could provide an efficient resolution.
Have a good day, The Customer Service Team.
Great Service From Orion Windows
Great customer service from Lynn who was very helpful when resolving an issue with a pane of glass.
The engineer was also a nice guy, very efficient and friendly.
Overall good experience with Orion Windows who installed our windows in our home when we moved in, replacing all the rotten wooden ones.
Would recommend and use again.
21 maart 2024
Antwoord van Orion Home Improvements
Good morning Louise,
many thanks for your glowing review of the service provided by Lynn and the team. We are pleased this issue was resolved efficiently for you. If you need anything further, feel free to reach out.
Have a good day, The Customer Service Team.
The Orion Team were wonderful
The Orion Team were wonderful. From the office to the hands on professionals.
I had windows, doors and a bespoke conservatory built. 'Delighted'was the word to describe the way I felt with the finished result! I met over 10 lovely men in the company and they all travelled a long distance for the project and worked in cold weather conditions. I
was treated with respect.
The Office staff were polite and helpful. I recommend this team 100%. A big thank you from me!
7 maart 2024
Antwoord van Orion Home Improvements
Good afternoon Jane,
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with the Orion Team. We're delighted that you're so pleased with the finished result of your windows, doors, and new conservatory. We appreciate your recommendation and please don't hesitate to reach out if you need anything else in the future!
Warm Regards, The Customer Service Team.
Lovely conservatory
After my conservatory was completed, it was even better than I imagined. I like it very much. The employees in each department gave me good suggestions. It is a trustworthy company. Thank you Paul, Richard and all.
15 maart 2024
Antwoord van Orion Home Improvements
Good morning Sandy,
We're delighted to hear you have found you completed conservatory to be better than you imagined. We really appreciate your feedback of the work completed by Paul, Richard and the team. If you ever require further assistance, please feel free to reach out.
Have a good day, The Customer Service Team.
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