Ozhomehub Reviews 

Absolutely no bias. This so called business is a giant scam. No reply’s to any form of contact DO NOT PURCHASE ANYTHING FROM THIS COMPANY. Impossible to get any refund, if you do charges are exorbitant. Warning “ STEER CLEAR” . Communication is nonexistent

My dining set was finally delivered 5 weeks after the initial estimated delivery date.
The boxes it arrived in were shabby and broken and there were no assembly instructions.
The website is poor with no ability to create a customer service ticket and there was no proactivity to update the estimated delivery date once it had passed.
I would not recommend this company.

Don't do it. Dear god don't do it.

Ordered something in December 2025. It arrived at the end of July 2026 (which seems to be a miracle based on other people's experiences).

4 boxes landed on my doorstep, packed in wooden offcuts. It was something like 300kg all up (not advertised on their website). No building instructions. Absolutely no assistance from thier support folks. How anyone could prepare themselves for that is beyond me.

Do yourself a favour and go buy what you're looking for pretty much anywhere else. Horrible experience. 0/10.

It’s almost 6 months since I placed my order and they keep giving me different answers. I placed the order February 2nd. In May they told me the item was handed to a courier, but no tracking number. I’ve created an ongoing support ticket and a month ago they then said it’s in the final stage of processing. I asked them to be more specific…does this mean it’s still being made, still with a courier in China or has it made it to Australia? They then said it’s still being made. And now another month has passed and still no idea if this is a huge scam. That’ll teach me for not going straight to reviews on this business first!

SCAMMERS!!!! SCAMMERS!!!! SCAMMERS!!!!
DO NOT ORDER FROM HERE…they don’t deliver as per due date and the product is so inferior. I didn’t get 2 of my items and when I asked to cancel my order and get my money back as there was no tracking available they refused and claimed it had been processed. I had to file a dispute with my bank to get my money back. THEY ARE NOT TO BE TRUSTED AND HAVE THE MOST PATHETIC CUSTOMER SERVICE!!!!

Extremely disappointing experience with Oz Home Hub. My order was significantly delayed, well beyond the promised delivery timeframe. Despite requesting cancellation, the order was still sent—almost two months after I initially cancelled and began seeking a refund. The delivery was incomplete, with boxes left in my carport and no proof of delivery provided. There was also a month between the first two boxes arriving and the final box being delivered.

There is no meaningful customer service, no way to speak directly with a person, and I felt there was little regard for my rights under Australian Consumer Law.

As a side note, don't assume that Fair Trading will enforce your rights either. Despite making a formal complaint and Fair Trading offering to negotiate on my behalf, I found that process equally disappointing. My concerns and consumer rights were not adequately addressed, and I was ultimately left without a satisfactory resolution.

Rubbish scam company. “Alicia” took my call, then promptly hung up on me. Don’t ever shop here. You’ve been warned.

Do yourself a favour and flush your cash down your toilet. At least you will know where it went. I'm dead serious. This company is a waste of time.
I've complained so many times to them that their site won't allow me anymore. Apparently my order is being prepared for international shipping for the passed 6 months. No updates from them.
Reporting them to consumer affairs is my only option other than warning others.
Disgusting to think they can call themselves a company.

if only we read these reviews before making a pruchase. its been 4 months with no response from Oz home hub. how they still operate a business in AUS is beyond me

DO NOT BUY FROM THIS COMPANY!!! If I could give ZERO stars I would!!! Our item took 3 months to arrive and when it did the packaging was completely inadequate so half the shelves were exposed and chipped. There were no assembly instructions and when I tried to contact someone to get them it was totally useless as they NEVER answer their phone, the "live chat" doesn't actually connect and their "support ticket" system takes days for someone to respond and they just give you excuses or tell you to open another support ticket. I have photos and copies of all correspondence and I've reported to ACCC.

I would give zero star if there is an option for that. Don't buy from them. I have been waiting for my order for over 4 months now, and no update for the order status. The customer support team is useless and don't expect any support from the team.

Ordered an occasional chair with footstool in December 2025. 7 months later and after repeated requests for information order still has not been delivered. Repeated requests via their convoluted ticket system for a refund have been met with excuses like order is in transit (but doesn't tell me where) or just to be patient.
Patience run out and no faith that I will ever see the item or obtain a refund.
DO NOT ORDER FROM THIS COMPANY.

If one could give less than one star this "company" deserves it! takes over 2 months to receive item (when they said 47 days), we ordered an office desk, and once it does arrive it is nothing like the photos on their very edited website. For real,,,look at the photos and you can see where photoshop /AI was used. The desk is entirely made of wood pulp and flimsy chipboard, not even a quality MDF. There's no runners for drawers and the bottom piece of each drawer looks like a thick cardboard! Shocking quality. There is no customer service to speak of, all done via tickets/emails or chats where noone offers any information on delivery dates, tracking...nothing. Just perpetual apologies and excuses. We now realise this is just a dropshipping compnay based in Sydney and they are highly misleading. That is OK though we sorted these fraudestrers out via our bank and with ACCC and Fair Trading and we got a full refund. PLEASE DO NOT BUY FROM THIS COMPANY AS THEY HAVE ACTIVE CASES WITH FAIR TRADING VICTORIA

Absolutely terrible service. I never received my items after waiting 3 months!
DO NOT ORDER ANYTHING FROM THEM!!!!!!

I waited almost 3 months for the delivery. When it arrived it was not the chair I ordered and the footstool was missing. Its impossibke ti communicate with them. I dont think I will be getting a refund or a replacement

DO NOT BUY from them. Totally dodgy company.Have lodged complaint, along with many others, with fair trading. Fortunately my bank is refunding for non delivery after 4 months. Just stay away from them.

Very bad quality so cheap material I just put it in the parking they ask send to them 30persent took it how much is postage nothing left and no guarantee money back do not buy anything from them

After three months nothing. I’d give zero stars. Took my money and I have nothing to show. Any reviews higher than a star are paid for and worth nothing. Worst, scamming ever experienced. The name itself is a blatant lie. Chinese thieves. Do not buy.

I believe customers are experiencing long delivery because the business is offering Free Delivery + 3 months Interest-Free Payment Plans. This also applies to customers who paid in full on the day they bought the furniture.

The tracking portal states that my items have left their overseas address but it does not provide a tracking number, carrier details or any evidence that the shipment is in transit. As a result, I have been unable to independently verify the shipment’s progress.

In my case, I’m still waiting for the desk I have paid for and purchased on the 15 May.

The business may have my furniture item in stock on the day I ordered it because

1. the item was advertised on sale on Google at the time of purchase
2. the desk is an assembly item
3. the business has a warehouse in Sydney NSW

Furthermore, management system shows that the “estimated shipping date was 30 Jun 2026 and again there is no proof.

The good things are I always got an automated confirmation email and someone always responded to my queries.

I just hope it is worth the wait.

This is the worst company I have ever dealt with. After waiting 4 months for a delivery that was meant to be within 30 days, the consignment arrived with only hours of notice and only comprised 3 of the 4 boxes (all in a battered state), listed on the con note. Throughout the whole process I was attempting to communicate my need to understand when the delivery was expected and when the full consignment could be provided; with wholly unsatisfactory responses via their ticketing system.
The rating of this company would be strongly negative if that was an option.