Emily Blenkinsop at the South Shields branch was incredibly helpful throughout our first buying process. She was speedy with her replies and was a pleasure to deal with. She made buying our fi... Toon meer
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From start to finish, Pattinsons kept us informed, were very helpful directing us with what we needed to do, linked with solicitors on our behalf and kept us linked to our buyers progress throughout.... Toon meer
Bedrijf heeft geantwoord
Bought a property from auction here, horrendous experience, it has taken 3 months now and I have not received keys even,they told me on the phone I should not expect keys. the fees are very high, who... Toon meer
Bedrijf heeft geantwoord
I was very happy with all of the staff involved with the letting of one of my properties and also the sale of one of my properties. It was nice to have a named contact each time and not be passed arou... Toon meer
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Bedrijfsgegevens
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North East's Largest Independent Estate Agent. Family run and passionate about property!
Contactgegevens
Silverlink Business Park, NE28 9NY, Wallsend, Verenigd Koninkrijk
- pattinson.co.uk
4,2
Goed
1K reviews
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Professional, Friendly and Efficient
I concluded on a property on this day. Whilst some of us might watch 'trash TV' such as Bargain Hunt, this was my first ever auction. So, no Toby Jug, although, your primary home. All whom I interacted with were professional, friendly, and efficient. Technically we concluded slightly over the legal period, although zero grumbling from this organisation. I don't rule out another interaction in future.
5 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this review Ken! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Kaya has been very helpful with my…
Kaya has been very helpful with my problem. She has gone the extra mile to find out information for me and to deliver as promised. Very happy with Kaya
5 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this review! We are delighted that your experience with Kaya has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. From the whole team here at Pattinson Estate Agency and Pattinson Auction.
Very helpful sales team
We recently put our property to Auction - the sales team were very helpful/approachable. As we were very new to this we were very grateful for their guidance and support and updated us throughout. Special thanks Callum who even guided us through the legal pack.
4 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
CONTINUAL SUPOPORT DURING A DIFFICULT REPOSSESION
Kaya Riches and Eloise wallace have been a fantatsic support tyo myself during a very challenging period in trying to regain possession of my rental property and recover rental arrears.
They have continually chased for outstanding rent and kept me up to date with progress.
4 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you for this review! We are happy that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency.
Quick response and action
Kaya Riches was amazingly quick with her response and was very helpful. Thank you
4 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Many thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Selling Mum's house through auction
Just finished selling my Mum's house and the team at Pattinson were great, we were kept informed throughout the process, with good advice given, special mention to Darren, Caitlin and Nessa
3 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Ian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I had the pleasure of dealing with…
I had the pleasure of dealing with Carly from regional for the valuation on my flat, with her advise I did what was needed to secure a buyer and it I got the price I wanted, and bought my dream home because of that
It took a little longer than I had hoped for the sale to go through but that was down to chain issues, very happy with the service provided by Carly x
17 september 2025
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Louise! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I had an excellent experience with…
I had an excellent experience with Carly from start to finish. The team was professional, responsive, and knowledgeable throughout the entire process. They kept me informed at every stage, answered all my questions promptly, and worked hard to ensure everything progressed smoothly.
Their friendly approach and attention to detail made what can often be a stressful experience much easier. I would highly recommend them to anyone looking to buy, sell, or rent a property.
24 april 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Ella! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Good way to sell a property
Carly is a very knowledgeable and experienced agent. Very nice to deal with and punctual with appointments. My property has taken a while to sell but that is down to the location and type of property. The agents worked hard to get a sale.
3 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with Carly has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Pattinson sold my property via auction…
Pattinson sold my property via auction recently.
I can't thank Janine Taylor enough. Working with Janine Taylor and the team was an absolute pleasure. Janine kept me informed all through the process of selling my home, and was able sell over the asking price.
Janine has demonstrated good negotiation skills and knowledgeable in her field of work.
2 juni 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Karen! We are delighted that your experience with Janine and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Great communication
Great communication, lovely team, timely nd hands on!
23 mei 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Quick and efficient
Quick and efficient, really helpful with buying my first home
19 mei 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Tia! We are delighted that your experience with us has been as positive as we aim to give all our customers, and we wish you all the best in your new home! from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Pattinson Estate Agents, Jarrow
Pattinson Estate Agents, Jarrow have just handled the sale of my house. From the beginning to the end all of the staff were very professional and kept me updated every step of the way. When there was a problem with legal matters, Alison was amazing, she went above and beyond to help us to resolve the issue and always did so with a friendly smile and sympathetic ear, I cannot thank her enough. I would highly recommend this branch to sell or buy your home.
1 mei 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Lilian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Good pleasant communication
Good pleasant communication. Good response to questions. Very detailed report on the condition of my property. Found potential tenants quickly.
15 april 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
What an easy transaction
What an easy transaction, and a big thank you to Rachel Lewins great communication, helpful, pleasant, wonderful asset to your team. Thank you all so much.
Eleanor
6 mei 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this lovely review Eleanor! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Fast and easy very good service
Fast and easy very good service
24 april 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review Maddie! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Lucy in the South Shields office was…
Lucy in the South Shields office was really excellent at keeping me updated, helping me find a property in the short timeframe I had. Thank you!
23 april 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with Lucy and the team, has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I haven’t experienced better customer…
I haven’t experienced better customer service from any other company than I have with the Pattinson team in South Shields. Lucy and Lauren and the rest of the team were incredibly supportive throughout and really went above and beyond to help. Would highly recommend to anyone.
22 april 2026
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Thank you so much for this great review! We are delighted that your experience with Lucy and Lauren and the team, has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Shady practices and hidden fees—they’ll hold your property hostage.
I wouldn’t recommend this auction house to my worst enemy.
After months of failing to sell my property, I did the sensible thing and gave my 28 days' notice to withdraw. Not once during that notice period—nor in the "multiple calls" they claim to have made—did anyone mention a £1,200 penalty. It wasn't until my contract had already ended on August 26th that they suddenly "remembered" I owed them money.
The sheer audacity of their business model is impressive:
The "Hostage" Tactic: They flat-out refused to de-list my property from portals, effectively blocking me from moving to a local estate agent until I paid their unsubstantiated invoice.
The Inconsistency: First, they told me the fee was for "failing to provide a legal pack." Then, the invoice magically changed to a "withdrawal fee."
The "Small Print" Trap: They hide a massive £1,000 + VAT penalty inside a convoluted sentence in Clause 4. Most people assume a withdrawal fee applies when you pull out of a sale; here, they use it as a weapon if you don’t jump through their administrative hoops—hoops they never bothered to mention while I was actually giving notice.
I have paid this £1,200 under protest just to get my property back from them, but I am currently seeking legal advice and escalating this to the Property Ombudsman.
Prospective sellers: BEWARE. They are more interested in collecting "withdrawal fees" than actually selling houses. If you value your money and your sanity, take your business to a professional firm that actually communicates like they’re in the 21st century.
I expect a full refund of this unjustified charge. See you at the Ombudsman.
11 september 2025
Review zonder uitnodiging
Antwoord van Pattinson Estate Agents
Hi Phil, We’re sorry to read your comments and that you feel dissatisfied with the service provided.
At Pattinson Auction, all vendors are required to review and agree to our full terms and conditions prior to entering into an instruction. These clearly set out all fees, including any applicable withdrawal charges, along with the circumstances in which they may apply. There are no hidden fees and all Pattinsons costs are transparently detailed within the contractual documentation.
It is also important to note that, whilst a property remains under an active agreement with us, certain obligations apply regarding marketing. These terms are also clearly outlined within the agreement signed at the outset.
We always encourage clients to carefully review the full contractual terms before proceeding and where necessary, to seek independent legal advice to ensure full understanding prior to instruction.
That said, we take all feedback seriously. If you are willing to share your details directly with us at reviews@pattinson.co.uk we will be happy to review the matter further with the team involved to ensure everything has been handled correctly and appropriately.
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