PayRange Reviews 

Please know that this company makes you load $25 at minimum to their app, once they have that $25, you have to “email” and beg for your money back. If you don’t use or need the washing machines anymore, they will absolutely not give you funds back! Beware of companies that have low standards and only care about the bottom line, hoping that you won’t use the full balance and they can force you to lose $22 or use their product, which I will now never use again based on shady business practices and less than caring or helpful customer service. They seem great when you haven’t deposited funds yet but the back end is a joke! Go get cash and exchange to quarters, it will save you time and hassle if you use this for washing machines.

Outstanding !! Fabulous !! Fast !!! and Clase in it’s own !!!

My apartment complex changed the washing machine company to ‘ WASH ‘. I have a balance on Pay Ranch. I followed the instructions and sent an email. Within minutes, I got a response from Jen P to say that she has processed the refund and it will take 5 to 7 business days . The speed at which they do things are incredible. Thank you. Thank you.

Decent device HORRIBLE customer service. They refuse to talk to a customer via phone. Their email replies are pre written generic replies. DO NOT use this company or you will be disappointed!!NEVER AGAIN!

2025 May 17: Unlike many negative reviews here, I had a good experience with the support from PayRange but I also did not have any hardware or technical issues. I mistakenly enabled the wrong machine and sent a problem/issue email for that transaction. It was only a $2.00 mistake and I didn't expect a refund since it was my error but it was credited back almost instantly.

Stay away from a corrupt company. If something goes wrong with their equipment and you need help, they don`t care. They took your money, and you are on your own. I called over 10 times, and sometimes, they will call you back 3-4 days later with an UNKNOWN number. If you email about the problem, your email will be returned as undeliverable. Look for other options if you like your money.

Scam Alert! At the Best Western hotel in Zion, UT and needed to do laundry. Followed instructions and added $15 on the app via credit card. Could not get QR Code to work. Maintenance man came and he too could not get it to work. Went to lobby and got $12 in quarters. Tried 3 different times to get a refund. No responses from PayRange. Hotel said they could not help me. Do yourself a favor and don’t use this crappy system.

Payrange machine not connecting paid for washing never received twice as well as funds not credited to account. all I ever got was an apology from customer service with out resolution.

I would never recommend anyone for using this website to pay for any machines that is situated inside the facility.
Without my authorization my card was charged twice and upon requesting and asking for a refund , they couldn't refund. I had to email them every day regarding this matter but no solution came out . They hesitant to return the money .
Very poor customer service experience I have , not asking anyone to use this money .

Very disappointed.
I was charged twiced.

I used two laundry payment services in one day PayRange being one and Dexter Pay being the other. Through no fault of PayRange I wound up needing a refund on the funds that I had preloaded onto my PayRange account. I found the phone number to contact PayRange on their app and detailed instructions on how to request a refund. After 4 hours with immediate courteous responses from PayRange, the funds were back in my bank account. Dexter Pay, on the other hand, took the money that I preloaded onto that account and then instead of using it to pay for my washers withdrew additional money out of my account. When I tried to contact them about refunding the money that I preloaded, I couldn't find any customer service contact info. I finally did find a number after searching Google but when I called it I only got a voicemail telling me to leave a call back number. The next morning, after PayRange had already refunded my money, Dexter Pay sent me a text message saying my funds would not be refunded. Thank you PayRange. You outshine your competitors.

Touchy and easy to load too much money and downloads a ton of games on my phone

Request refund and this company take my money instead.

******THIS PLACE IS GREAT******
Throughout the course of a lifetime of vendors/owners never refunding lost funds , I have come to adopt cynicism as my own. This customer service rep not only responded quickly, but also, effectively by refunding me instantly…!…
*********OUTSTANDING**********

If a machine doesn’t work but you still pay, customer service will NOT refund you. So frustrating as I’ve lost over $75 from not working machines.

ABSOLUTELY TERRIBLE APP.

needs to be run off by a better company. takes way too long to transfer funds. THE WHOLE APP IS AN INSANE INCONVENIENCE TO ITS ENTIRE CUSTOMER BASE. should be banned from america. HIGHLY SUGGEST YOU DO NOT USE THIS COMPANY

ZERO STARS, i was generous to give them one star….

Second time in two months charging me twice on machines. Also repeatedly asking me to fund the account when I have already enough money in it.$10-$20. The timer in the app runs while the machine hasn’t started yet. They refunded my money the first time, TO THE PayRange Account, making sure they still have my money, this time I’m waiting to hear back and demanded a refund to my card. Luckily the laundry owners are sensitive to this and hopefully will do something about it.

Once a washer or dryer is selected, it’s challenging to return to the full list of available machines. The selected appliance remains on the screen, with the other machines partially listed below it. There’s no clear way to swipe the selected machine away, and it only disappears randomly, revealing the others beneath it.

Additionally, the app’s marketplace and repeated prompts to enable notifications are unnecessary and frustrating. Most users are simply looking to get their laundry done, and these features feel intrusive.

Dishonest Some kind of scam going on here. Do not use buyer beware. Will charge you what ever it feels it can get away wish Not honest on charges, and fails a lot. convincingly in company’s favor. Not any faster or more secure than traditional methods. Marriott hotels unfortunately is starting to use these in there hotels.

There are many reviews of PayRange on this site and I want to ensure the people reviewing the PayRange app understand what they are reviewing. PayRange is a mobile payment app that is installed on owners machines. PayRange does not own or operate the machines. Many reviews indicate that PayRange is a horrible service because the laundry machine did not work or the price of a laundry load was too expensive. Please understand the company before you leave a review. PayRange facilatates mobile payment to a machine. PayRange DOES not control if the machine works, or the quality of the machine, nor does PayRange set the price for a machine. If you used the PayRange mobile app and it successfully sent a payment to the machine and you were able to make a transaction or start a load of laundry, then you should be quite happy with PayRange as it did what it is designed to do. Please make sure if you have issues about machines, not to take it out on the mobile payment app. In fact if the vending or laundry machine didn't work right, you wouldn't be screaming at Apple pay.

If I could give 0 stars I would this service sucks and I will make it my mission to turn what customers they have away. I'm gonna put lots of effort into making sure they are unsuccessful in making money. They have 3 complexes in which me and two friends live in aline and I'll make sure no one uses there service. Horrible customer service. Non replying to service calls and refunds and never a working dryer or washer. Clothes always soaking wet have to ring the water out to throw in a dryer that don't dry you could use the dryer 3 times and clirhes would still be wet. Shifty service don't use. Wast of money and time.

Pay Range is ridiculous. No wonder they have a 1.9 total reviews. $4 to do 1, single, UNO, load of laundry. And can you possibly make the washers any smaller?? What a damn joke this company is. They took over my apartment complex washers/dryers and just kept on raising prices. Pay Range, you also need to look into letting people upload less than $10 if that's all someone has! I had $8 to put into my pay range account and you don't allow that?? Really? You just skip options between $5 and $10 (if you have less than $10 but more than $5, you're screwed) AND charge an extra .25 for loading less then $10 into the account. Really?! Make more options because if someone has say $6 or $7.75, etc. then it should be an option. Get real. Get rid of the fees all around. People are broke these days so quit being a reason someone can't have clean clothes because they're short a damn .25 fee for only having $5 or less to their name to wash clothes!