PayRange Reviews 

PayRange has horrible customer service! Waste of money. Avoid any laundromat using this app for payment.

BUYER BEWARE. DO NOT USE PAY RANGE. They steal your money right before your eyes. I loaded $45 on to my pay range account to do laundry I had 3 loads going when I noticed my balance was being deducted. I had 3 loads for 19.50 and should have had a balance of 25.50. But by the time I left the laundry mat my money was gone. They are a bunch of crocks!

When I first got this app I had a few problems which they were quickly fixed. Now yesterday the dryer malfunctioned and my clothes were wet. I had to place in another dryer. They refuse to refund my $1.50. I'm already on a budget. Customer service states they can only give three refunds. What a hassle. Won't put another dime on this account. At least at the laundry mat less than a block from my house, will refund the money if the machine breaks. I don't recommend.

Time and time again, they play monkey jinx with your money.
A prepaid balance/credit that should have been over $20 was noted in the app as $4.50. I started a $1.50 wash (deducted from the credit) and suddenly my balance was $1.00.
It said my balance was not enough to start the second wash and to add another $25 to start the machine. I did so and suddenly my new balance was $20. They are crooks.
I am reporting to every business bureau known and will do what I can to have them removed from the App store. They violate basic consumer protections and app-store tenets.
Anyone want to start a suit?

I received an automatic notice on my phone that $100 was deducted from my debit card. Pay range took it out automatically without my authorization. I called them immediately and they stated that they would issue a refund. I also requested a confirmation in writing. I contacted my bank, and they never initiated contact with them, therefore, I filed a dispute with my bank. They took out funds that were never authorized. I would proceed with caution regarding this company. I will be filing a complaint with the regulatory agencies in conjunction with the Better Business Bureau and The District Attorney’s consumer, environmental and protection division.

I have been using this app for over three years!!! I decided to try and use the buy now pay later option!! They came back and said I didn't have the $1.50 charge in my bank!! Wrong!!! I have been battling them for 5 days!! I was told to remove my payment information, then delete my account!! I did it and it made me use a different email and put my payment info. I went to put my name and phone number and it wouldn't let me put it in, because there was another account with the same name!!! 😡
They have repeated several emails and I cannot get anywhere with them!!! I would quit this app, but I need it to do my laundry in my building!! Oh!!! And!! They sure didn't waste any time taking my debit card information!!! I never had a problem with the app until now!!! I can't wait to move!!!😠

Today I had a washer I tried to use and was charged and was refunded money. Then when I tried using a dryer same issue and instead of putting refund back on app all that was left on app was put back in my bank account. I will no longer use this app I'm going back to using coins to do laundry.

Tried to sign up with them for my coffee business. The signup process involves taking a picture of your ID front and back, and a selfie to show you are the person on the ID. The software is bad, changing the front and back camera randomly so you can't do it right. How do I take a picture of an ID with the rear facing camera? I contacted support via email, (phone support is non existent) and they say to send a utility bill and a bank statement. Yea, I will send a website I never used before my bank statement and utility bill without even talking to someone on the phone. I tried... Get better authentication software, the stuff you have is amateur.

I’m from the UK and have never used this company, however someone mistakenly used my email for their account. Upon raising this with them via email, Justin, was fabulous at resolving the issue and deactivating/removing my email from the account. Can’t speak to the company themselves but extremely happy with the efficiency and quality of their customer service!

PayRange raised the prices of washer and dryers and had the nerves to lower the minutes on dryers. Such price gouging. Wash is now 2.25 and dryer is 2.00. A rip off. Might as well go to laundromat

First of all, you have tp pay $1.00 for the "privilege" of using their app. I needed to use washers at a campground. I will never need this app again, but you have to load a minimum of $10 whether you need it or not. If you find that you need a few more dollars to finish your wash, there is another fee. Finally, when the machine didn't work properly and I needed a refund, I was given a coupon code by the ranger. The code was from Pay Range, which simply charged me ANOTHER $2.00. Good luck trying to contact Pay Range customer support. It is purposely unreachable.

My community switched commercial machines and our old Pay Range app didn’t work. We were instructed to email support at pay range for any over payment and they would send a refund. After months, they replied a check was in the mail. They never sent a refund for 17.25 and have kept over payment from several of my neighbors as well. They will not respond to calls or emails. Small amounts of money but it adds up when tip off many.
Do not use this company!!!

I have to restart my phone almost every time I use it because it won't connect to the server. Going back to quarters.

Don't use these clowns .They offer free 2 uses yet only gave 1..These reps went to dufusville training..When u offer up to 5 dollars free y honor it
I wanted refund so they took my free use ..Dufus theives

Since purchasing the devices, there's been one hidden fee and sneak charge after another. The sales just want to close the loop and then leave you high and dry. The support team, while much more helpful than sales, is powerless. The support documentation for trying to set it up on your own is all over the place, inconsistent and confusing. I do recommend having someone guide you through the setup if you're going to use it otherwise you'll probably get screwed in another way. I have yet to make any money, in fact, payrange thinks I owe them money(!!), even though we've had multiple users use the machines over the past week.

What's more, I had to go back and re-setup a machine because one was not working for tenants even though we did a test wash. They also told me multiple times that the free wash offer was off for new users, but it continues to be on and I am the one who is penalized for these mistakes. Would never recommend this company, there's gotta be another solution available!

I have used the system for years. It is great. PayRange does not fix the machines your vendor does I had one problem with PayRange charged me twice reported it was refunded in 2 days. It is so convenient. Love it. This is a large complex .

The worst app and customer service EVER. Four times in last few months, PR has 'added funds' that I didn't authorize. Last incident four days ago -- $125! When you're on a fixed income and it's end of month, it's a nightmare to wait 3-5 business days for a refund. Customer service will not tell me how to add my email address to my account, so it takes forever to reach them for help.

It overcharges For a transaction fee for instance an actual load charge is $1.75 but the pay range will take 2.0 - 2.25 which means 77.77 -87% percent of the cost.

This is over the cost of the senior independent living. But not sure where else!

Moreover, when you call support if the machine is stuck with your payment; the option is to put it on hold and go get the change.

The machines don’t work but I was charged TWICE. Can’t reach a customer service for help - no answer from the email.

The worst. Since my complex has started using payrange, the machines are always broken and the app tends to randomly just take money and then it takes forever to resolve the situation and get your money back- if you do at all. Total scam. If your complex moves these in- move out. That is a sign your complex has given up trying for any good standards.