PayRange Reviews 

Stupid. They wont refund my deposit because its been past 90 days of me searching for a machine close to me as i did it while traveling, and the machine failed to connect then. Dont bother. Use cash.

I added $3.50 to payrange for my son to do his laundry. Somehow it took an extra $100. I've been trying to get a refund since December 23. I've called and left Several messages.Emailed them several times m I'm sick of them! Completely ignoring me!!!

On my app that I downloaded for Pay range. It says buy now pay later since Im a loyal customer I have tried everything to get this feature. I've e-mailed Pay range many times to get the same response which does not help me at all either it's false advertisement for them to post that in the app. or they just don't care about their customers or it's both either way that is not how you treat your loyal customers !!

I was overcharged, but after submitting a complaint they refunded my money, so I am happy about that.
The app still has unnecessary intrusive ads and is not that pleasant to use.

The system works well on 20 machines in our resort for over a year now. Good reporting and timely payments. Fees are reasonable and modules are reliable (except the user errors). We ordered 2 timer modules over a year ago. At the time, their website said it had 6-8 weeks lead time. It still says so, but they are not able to ship these units for 11 months now because of their supply chain issues. Knowing the problem, they still keep accepting orders with the same 6-8 weeks notice.

Update: the module is not available anymore so we had to build ourselves for dryers with mechanical timer. They let us use the payment for other modules.

If I could rate this business zero I would. This is what they are a big zero. Take people's money. Imagine all the dollars they steal from each customer. The refunds nott completed. I don't care if its 50 cents its my 50 cent I work for not Pay Range. The laundromats need to stop using there services. The customer service line is a big joke. They don't return emails. I am starting to wonder are they robots like the chat. The first time I
used their app I used the wrong machine and got refunded. This last experience the machine said one price but the app took more money than what the machine stated. I requested a refund and was advised I would get a 1.00 back but instead they azz took my 1.00. I reached out to them several emails and no response other than someone is working your request. They will never get another dime like my place where I live at the machines are garbage

Thanks for ruining laundry. May god have mercy on your soul

These people are rip off city. I lost $20 in their machines, contacted them 6 times, reported them to the better business bureau and they didn't even respond to them. Hopefully businesses will stop using this despicable company

The BBB website says this business is out of business
They are fraudsters; file a complaint with the FTC so they will be fined and shut down, and more importantly others won't be preyed on; any amount of funds they keep that is yours is a crime; any
Reportfraud period gov forward slash hashtag forward slash assistant, or just google report a business for fraud

I use this application, but every time I need to refund because one the machines didn’t work, the chat center seems that don’t understand and keep asking me what I need. Then I followed the instructions for refund, then says that there is not an email attached to my account. But every time I add founds to my account I have a receipt on my email.
My point is that every time they don’t refund the money, is money that they steal from every customer. I know is only 2 dollars but is not the amount of money is the act that bothers me.

Did over $1000 in sales then they just turned my account off saying they needed more verification after people have already bought from our vending machine. What a joke, definitely a fraud company.

I just moved from my building and contacted them for my refund. I asked them for a 3 month run down of my account, they refused. they are fraudulent. they stated that they refunded me $25 that I have yet to see. I have bee going back and forth for 3 weeks now. I know I had more money than $25. why would it be exactly $25 with no change it's not $24.75 it's exactly $25 which is not possible. They are keeping part of my money these people are crooks . I recommend all these HOS or Apartment owners that use them to go elsewhere. there are other good companies out there. these people are thieves.

App suddenly stopped working. They say to update google play to v13. That's impossible, I HAVE VERSION 23. These people must really want to go out of business. I say... HELP THEM go out of business. Terrible app, stole $25 from me, they say to get it back i need to load the app but the app won't load. These people are CROOKS.

I contacted PayRange and PayRange will not issue a refund for my remaining balance because of an arbitrary 90 day return policy. I am not asking for the refund of a good or service; I am asking for my own money that is held by PayRange without my consent. There was no reminder that I only have 90 days to get my balance refunded. I cannot find any local businesses that accept PayRange as form of payment. I would like the remaining balance refunded.

Payrange used to work great...then they forced me to update the app. Never a good omen. Since then the app won't talk to the machines half the time and the other half of the time the app says the machines are unavailable. What?....at that time all of the machines were not in use. I had to scrounge around for quarters real quickly because I already put in the soap. Tried Emailing the company and it took forever to get a nonsense answer back. The company must have been sold to some overseas Aholes who are trying to run a cheap ship. Don't bother using Payrange any more.

When I initially signed up for PayRange, I did so using an email address that the phone app saved after that first use and subsequently always used as the default value when opening the app. That's important because there's no question as to if I were using the right address to sign in today because it's always the same value and is present without me touching anything.

I'd been using the app for about a half-year or so with no problems. Today, the app opens with me logged out but with the email address already populated so I only enter the password (stored in a password manager so I know that isn't wrong either) but login fails and the password recovery button did not send an email back to the address even though the message after I tapped even though it said it did.

So, somehow, my email address was no longer recognized by their system and there was no way for me to recover it using their automated password recovery and I needed help to find out what happened to my account. However, I had to wash my clothes right then so leaving the same address in the username field - as I always had - I tapped the create account button and, of course, started with a zero balance so needed to charge new funds to the account - losing the money I already should have had in the original account under the same email address.

I contacted support immediately afterwards, explaining the situation. They were initially helpful and I provided as much information as I possibly could but it soon became clear they were not interested (or perhaps not capable) of figuring out the root cause "How did this account disappear?" and how to restore the balance I'd already paid for.

After an 8 email exchange, where I did my best to provide useful information for them to investigate find out what happened and why, I received a terse request for the email address to issue a (wrong) refund for the amount remaining in the "new" account after I used some of it today to wash my clothes, not for the amount remaining in the originally created account that is now forever lost.

So the lesson I've learned is not to charge any amount to my PayRange balance I am not ready to lose should there be some non-trivial issue their support team needs to investigate. I'm certain that if my problem were simple, they would have taken care of it and I'd be happy right now but since it wasn't, this happened.

While it did cost me a little bit of money, I'm glad I learned that lesson. When all the technology works, it's great! Just be sure to not have any problems that require non-trivial assistance and you'll be a satisfied customer!

I am a landlord/property manager and have installed PayRange a little over a month ago to try out on 4 brand new commercial washers and dryers.

So far, PayRange has worked and the tenants love it.

I did have an issue with a faulty/not working properly blukey module that wouldn't work properly out of the box, and they did promptly send a new one out without hassle which works as it should so far.

I do have to take away 2 stars for customer service performance. The customer service is not very responsive and feels like they don't really genuinely care at all once you do get ahold of someone for your issue. They don't respond most of the time and I've had to keep reaching out over and over until someone responds, usually they add someone else to the email to help who in turn does not respond either. It is a little frustrating.

This company has potential but will not do well if they continue down this path. I've seen and used other companies with the same approach to customer service flop in the end. Companies seem to think they are wasting money on customer service due to the labor time that it requires, but great, caring, responsive, and most of all helpful customer service is the single best investment a company can make.... too many businesses have lost sight of that, have resorted to poor customer service, and wonder why their otherwise great product or service is not marketing well.

I do hope PayRange recognizes these common-theme criticisms in all these reviews and turns things around. I would like to see them do better.

Garbage app. Took my money but couldn’t complete the age verification process. Then it doesn’t recognize my email to refund my money. Don’t use this app

Easy to use, convenient, clean machines. Its so nice to just add money when you need it. And getting a refund was so easy when I moved out of the rv park I was staying at.

What went wrong ? What went RIGhT you mean .the company is debatable very sketchy
I've used the app before had problems like my money being taken off my PayPal going on the app but it didn't register I complain they reluctantly stuck some pennies on my card..big deal !!
I had lots of laundry to do so I had to get it done figuring I had to go thru the app again I went out the money on my app it showed success so I again looked my PayPal said it was gone so I loaded my car up drove all way down there loaded the washers,soap in but washers wouldn't turn on because my app said my balance was ZERO !! I tried emailing ..waited waited got mad waited some more sent more emails explaining I had to get someone to help me.i spent HOURS waiting
I finally got a call back after nanat calls out to them. The lady asked me many questions then aaid it's already back in your card. It wasn't I emailed and I emailed ..waited nothing. Hours spent waiting all day I was there yet support sure didn't care .I got my money back reluctantly the next day I had to scream threaten yell everything until I got it. This will never happen to me again they suck ass

Don't waste your time trust me bad place to try and get laundry done they probably wont respond at least not for days if your lucky