Employees were nice, however, i ordered a litter-box on October 1st, waited a week, nothing. then two, nothing. no update on the order itself. i got an email saying there was a delay beforehand but 2... Toon meer
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Lees wat reviewers zeggen
Five stars: Exceptional for a multi-cat household We have three cats, and the Pet Buds automatic litter box has made daily life so much easier. I only empty it twice a week, with no odour or me... Toon meer
Purchased the PetBud Pro 2026 litter before reading these reveiws. When ordering I recieved an email advising that the shipment is slightly delayed by a few days, no problem. then I got my t... Toon meer
They sent me a faulty machine when I asked for a refund it has been ignored many times instead they advised they would send a replacement. I am still waiting months later I have had to open a case wit... Toon meer
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65 reviews
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We have two cats and both are using it…
We have two cats and both are using it without issues. The litter stays cleaner for longer and it saves a lot of time compared to our old litter tray.
15 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your great review. We are delighted to hear that both of your cats are using it without any issues and that it is helping keep the litter cleaner for longer. It is also wonderful to know that it is saving you time compared with your old litter tray. We truly appreciate your support and thank you for choosing Petbuds.
Smooth delivery experience
Shipping was pretty fast and tracking updates were clear the whole time. The box arrived in great condition and setup was easy. Overall a really smooth experience from ordering to using it.
16 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your kind review. We are very happy to hear that your order arrived quickly and that the packaging met your expectations. It means a lot to us to know the timing worked out well for you. We truly appreciate your support and thank you for choosing Petbuds.
Fast delivery
Placed the order early in the week and it arrived before the weekend which was great timing and the box was well packed
14 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your kind review. We are very happy to hear that your order arrived quickly and that the packaging met your expectations. It means a lot to us to know the timing worked out well for you. We truly appreciate your support and thank you for choosing Petbuds.
Helped me sort out the app setup
When I first connected the app I got a bit confused with the setup process. Contacted support and they walked me through it step by step. Once it was connected everything started working smoothly. Appreciate companies that actually respond when you need help.
13 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you for sharing your experience with us. We are glad our support team could help guide you through the app setup and get everything working smoothly. We understand that the initial setup can sometimes feel a little confusing, so it means a lot to know our team was able to assist step by step. We truly appreciate your feedback and your support.
love this petbuds pureair air purifier
We originally bought the Petbuds litter box and later decided to try the Petbuds pureair as well.
Our living room is where the cats spend most of their time and there’s always hair everywhere even after vacuuming you can still see tiny bits of fur floating around in the sunlight.
After running the purifier for a while, the air honestly feels a lot cleaner and there’s noticeably less floating hair in the room. If you have indoor cats and deal with fur constantly floating around the living room like we do, this actually makes a bigger difference than I expected. The air feels cleaner and the space just feels more comfortable to sit in.
12 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your thoughtful review and for continuing to choose Petbuds. We are delighted to hear that you have had a positive experience with both the litter box and the PureAir purifier. It is especially wonderful to know that the purifier has helped reduce floating fur and made your living room feel cleaner and more comfortable. Your detailed feedback truly means a lot to us, and we really appreciate you taking the time to share your experience.
My cat accepted it faster than I thought
My biggest concern was whether my cat would actually use it, surprisingly she started using it after a short adjustment period.
The automatic cleaning keeps the litter much fresher and I definitely notice less smell around the house now.
11 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for sharing your experience. We are delighted to hear that your cat accepted it faster than expected and adjusted after a short period. It is also great to know that the automatic cleaning is helping keep the litter fresher and reducing odors around your home. We truly appreciate your support and thank you for choosing us.
Good product and customer service
Customer service was really helpful before I purchased.
I had a few questions about whether my cat would adapt to it and they replied quickly and explained everything clearly.Great product!
10 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your kind review. We are really happy to hear that our customer service team could help answer your questions before your purchase. It means a lot to know that everything was explained clearly and that you are happy with the product. We truly appreciate your support and hope your cat enjoys it too.
DO NOT ORDER FROM PETBUDS
DO NOT ORDER FROM PETBUDS. We ordered a litter box on Feb 6th, and never received a shipping notification for 2 weeks, on Feb 23rd I called them and told them I wanted a refund if it wasn’t shipped by that night, magically I got a tracking number that proceeded to NOT MOVE for the rest of February, we called several times and were promised it had been shipped, we gave them a deadline of March 5th, and when it didn’t arrive we told them to refund it, which they agreed to, it is now March 16th and we haven’t received our money back and now they’ve told us they’re only processing the refund today, despite no one telling me that would be the case, and I know for a fact they received it back on March 10th as I got the notification it had been delivered back at their warehouse. I’m not unconvinced this company isn’t a scam.
16 maart 2026
Review zonder uitnodiging
faster than I expected
Ordered the litter box Tuesday arvo and turned up in under 5 days,no complaints here.Everything was packed well and nothing was damaged. Nice to see a pet product actually arrive when they say it will.
4 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you so much for your kind review Lisa. We are really glad to hear the litter box arrived quickly and safely. Our team always works hard to make sure orders are packed well and delivered as promised.
We hope your cat enjoys the new litter box. If you ever need any help or have questions in the future, feel free to reach out anytime. 🐱
Don’t buy from them
I ordered the automatic kitty litter and the delivery time of 4-6 business days was advertised. I placed the order on the 16th of February and after following up several times and different dates given for delivery, I’ve now been told it could be the 20th of March. Based off other reviews , there seems to be a pattern of this, so if you are after some thing quick be wary.
16 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi there,
We are very sorry to hear about your experience, and we completely understand your frustration.
Thank you for taking the time to share this feedback. We understand how disappointing it is to place an order based on the advertised delivery timeframe, follow up multiple times, and still not receive a clear outcome.
We are currently reviewing this matter carefully with the relevant team and checking the handling of your order updates to better understand what happened. We know how important clear communication and realistic delivery expectations are, and we are continuing to follow this up closely.
We genuinely appreciate you raising this, and we are sorry for the frustration and inconvenience this situation has caused.
Thank you again for your feedback.
Took 6 weeks for this to arrive and I…
Took 6 weeks for this to arrive and I live in the same state as it was sent from ! It didn’t arrive until I called PayPal and made a compliant .Save your money and don’t bother ! Was offered a 20 voucher that’s it . Will never shop here again.
11 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
We are very sorry to hear about your experience, and we completely understand how frustrating this must have been.
Thank you for sharing your feedback. We are concerned to hear that your order took far longer than expected to arrive and that the support offered did not leave you feeling properly helped.
This is not the experience we want for any customer. We are reviewing this matter carefully with the relevant team so we can better understand what happened and improve how these situations are handled going forward.
We appreciate you taking the time to raise this, and we are genuinely sorry for the disappointment and frustration caused.
Thank you again for your feedback.
Severe delay in shipping and no…
Severe delay in shipping and no notification
Complete useless unless you buy the specific litter
Only connects on 2.4 wifi which is a pain
And completely scared one of the two cats, not a warning I think was stated. Their customer service is lacking, look at their responses, dismissive to customers and blaming others
Would not recommend
21 januari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Charlie,
Thank you for sharing your feedback, and we’re very sorry to hear that your experience was not a positive one.
Our litter box works with most hard clumping litters. We generally recommend bentonite litter because it forms firmer clumps, helps reduce waste, and is also widely available, but it is not limited to one specific brand.
The litter box can also operate normally without a WiFi connection. If connected to the app, it requires a stable 2.4GHz network, as 2.4GHz usually provides more reliable coverage for smart devices, especially through walls or over longer distances.
We appreciate your feedback and will continue working to improve both our products and service.
Best regards
Petbuds Team
They apologozed
Warning Do Not Buy anything online I am still arguing over getting the product after three weeks and then when I was told can you wait a few more days I did that still no automatic kitty litter tray so after messaging him several times for an update he said it was unreasonable for me to wait any longer and offered a refund that's fine I was told it be in my account Sunday for sure then today comes nothing this was not a few dollars where talking over three hundred I will attempt to resolve this by Wednesday I have recorded messages in writing confirming this I've been patient but my patience is running out I will give it until Wednesday then have no choice but to seek legal avenues it's been a waste of my time and a nightmare but if petbuds think they take your money and give you nothing in return I won't let that happen if they try and defend this terrible service Order Number will be suppllied to confirm what happened I have now recieved the refund and a prompt apology credit must go to them for that
1 maart 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Rodney,
Thank you for your feedback. We sincerely apologize for the delay with your order and the frustration it has caused. Our goal is always to provide a seamless experience, and we regret that we fell short this time.
We are fully committed to ensuring this is resolved. Please contact us directly at info@petbuds.com.au with your order number, and we will immediately provide you with the official refund receipt so you can track it with your bank. Rest assured, this is our top priority.
Best regards,
The Petbuds Team
Delayed postage
Purchased this product on Feb 12th, have not received any further information other than purchase details in shopify.
When emailing Petbuds they responded apologising for the delay and offered me a $20 voucher to their store, however did not provide me with a code to use the voucher.
They claim their delivery process was 4-6 business days. It’s now been 17 days.
Seems dodgy, will wait to receive product to update this review.
1 maart 2026
Review zonder uitnodiging
It won’t be delivered on time
Don’t believe the delivery timeframe!!!! Took a month to be delivered!! I filled up and was told they had an issue with their delivery provider (not sure I believe this). Then another 2 weeks passed and still not delivered. Requested a full refund and strangely enough it arrived the next day. They offered a $20 voucher as compensation. My biggest issue is false advertising on delivery timeframes. You can see from all the reviews this is a constant problem. Now we will see if the product actually does what it says but I now have little faith.
24 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Cara,
I want to sincerely apologise for the delivery delay you experienced. You were absolutely right to feel frustrated. The timeframe you were given was not met, and that is not the level of service we aim to provide.
During that period, our shipping partner Sendle experienced major operational disruption and ultimately ceased operating. This affected a number of shipments and caused unexpected transit delays. While the issue originated with the carrier, the responsibility to ensure reliable delivery ultimately sits with us. We take that responsibility seriously.
Since then, we have completely updated our logistics network and strengthened our dispatch monitoring processes. Orders are now dispatched within 12 hours, and our current delivery timeframe is 4 to 6 business days as intended. This is the service standard we are committed to maintaining consistently.
We are a responsible Australian business, and when something goes wrong, we focus on correcting it properly and making meaningful improvements to prevent it from happening again.
Once again, we are genuinely sorry for the inconvenience and disappointment this caused. We appreciate your understanding.
Warm regards,
Petbuds Team
Stay Away | Buyers Beware | Scam
This company is dodgy.
They claim to be Australian based, yet my order hasn’t shipped within the estimated timeframe and it’s now been over 3 weeks. They’re holding my money and refusing to process a refund.
Buyers, please be careful and do your research before purchasing.
They also have also deleted the comments and refuse to acknowledge or sort this out.
2 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi KN,
We take claims like this very seriously and immediately searched our system in detail. We are unable to locate any order under the name or details associated with this review.
We have also not received any direct communication from you with an order number or purchase information. Without verifiable order details, we cannot process or investigate a refund request. Given the absence of any matching record, we have serious concerns regarding the authenticity of this claim.
If you have genuinely placed an order with us, please contact our support team with your full name, order number, and the email used at checkout so we can investigate immediately.
Petbuds Team
No communication until I followed up…
No communication until I followed up this was ordered on 30/1/2026 and still waiting. Was told they had none in Moorabbin and were waiting for it to arrive from Perth. This was on 16/2/2026. Still no communication or automatic kitty litter. Wouldn't recommend them at all.
24 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Narelle,
We sincerely apologise for the delay and for the lack of communication you experienced. You were absolutely right to expect clearer updates without having to follow up yourself.
We did miss your earlier call, and we are genuinely sorry for that. We have since returned your call and provided an update regarding your order.
During that period, our shipping partner Sendle experienced significant operational disruption which affected a number of consignments and caused delays beyond normal timeframes. While the issue occurred within the carrier network, the responsibility to ensure proper follow up and communication remains with us, and we acknowledge we could have handled this better.
We truly regret the frustration this has caused and appreciate you raising it. If there is anything further we can assist with, please let us know and we will prioritise you.
Petbuds Team
Zero communication until I followed up…
Zero communication until I followed up why order wasn’t received after 2 weeks. Received email saying it would be priority & still nothing after 3 weeks. Very disappointing
1 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Pamela,
We sincerely apologise for the delay and for the lack of communication you experienced. You should not have had to follow up to get an update, and we completely understand how disappointing that must have felt.
During that period, our shipping partner Sendle experienced significant operational disruption which affected a number of consignments and caused extended transit delays. While the issue occurred within the carrier network, the responsibility to monitor, communicate clearly, and manage expectations remains with us. We acknowledge we could have handled this better.
We have since updated our logistics arrangements and strengthened our dispatch monitoring to prevent this situation from happening again.
We are genuinely sorry for the frustration this caused and appreciate you bringing it to our attention.
Petbuds Team
Wasn’t sure about it but it’s been good
We’ve got two cats, Sam and Ruby, and the litter box used to be one of those jobs that never really stayed done. If you skipped a day you could tell straight away. We bought the PetBuds Pro after going back and forth for a while. Setup was pretty straightforward. Sam used it straight away, Ruby took about a day and wasn’t impressed when it first rotated. After that it became normal. The biggest thing for me is just not scooping every night. I empty the drawer every few days and top up the litter. The smell is still there a bit but it doesn’t build up like it used to. It’s not magic, it just makes things easier.
11 februari 2026
Antwoord van Petbuds Customer Support
Hi Ivan,
Thank you so much for taking the time to write such a detailed review. We really appreciate the honesty and the real life insight into how it has been for Sam and Ruby.
It is great to hear that setup was straightforward and that both cats adjusted in their own time. That first rotation can definitely get a reaction, so we love that it quickly became normal for them.
We also appreciate how you described it. It is not magic, it is just designed to make everyday life easier. Not scooping every night and having less build up of smell is exactly what we aim for.
Thank you again for your support and for trusting us in your home.
Petbuds Team
Faulty product and unfair refund process
I purchased a PetBuds self-cleaning litter box and experienced serious issues from the first days of use.
During the cleaning cycle, solid waste rolls back out of the waste bin instead of staying sealed inside. This causes strong odours and constant re-exposure of waste. This is a design problem, not a litter issue.
I provided multiple videos and detailed explanations, but the company kept blaming the litter and refused to acknowledge the defect.
They denied a proper refund under Australian Consumer Law and required me to pay return shipping for a faulty product. I also paid for extended warranty, which is useless because the product cannot be used properly.
Customer support focuses on avoiding responsibility instead of helping.
I do not recommend this company. Very disappointing experience.
#####################################
Answer Petbuds.
You are misrepresenting the situation.
I contacted you as soon as it became clear that the product has a design flaw. The issue appeared from the first days of use and continued consistently.
The problem is NOT related to litter. I demonstrated in videos that solid waste physically rolls back out of the waste bin due to the door opening during rotation. This happens regardless of litter type. It is a mechanical/design issue.
Offering “free litter” does not fix a faulty design.
I provided clear video evidence. Instead of acknowledging the defect, you repeatedly blamed the litter without addressing the actual problem.
Under Australian Consumer Law, a product must be fit for purpose. A self-cleaning litter box that re-releases waste and odours is not fit for purpose.
You required me to pay return shipping for a defective product and refused to accept responsibility. I also paid for extended warranty, which became useless because the product cannot be used properly.
Your response focuses on protecting the company, not on solving the customer’s problem.
I stand by my review.
4 februari 2026
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Rostislav,
We are genuinely disappointed to read this review, as it does not fully reflect the complete context of our communication and assessment process.
You contacted us after using the unit for approximately three weeks and advised that waste separation was not performing as expected. As this is a hygiene-sensitive appliance, both duration of use and operating conditions are relevant when assessing return requests and determining appropriate remedies.
Upon receiving your videos, our technical team conducted a detailed review. No structural, mechanical, or safety defect was identified. The rotation system and internal waste door were functioning within normal design parameters. The behaviour shown is consistent with variations in litter composition, clump integrity, and granule size affecting separation during rotation rather than a confirmed design flaw.
Automatic litter systems depend heavily on specific litter characteristics, which are clearly outlined in our product guidelines. To ensure a fair and objective assessment, we offered to provide a complimentary bag of our recommended litter at no cost so the unit could be tested under correct operating conditions. This offer was declined.
Although our technical findings did not indicate a manufacturing defect, we also provided a return pathway for inspection in accordance with Australian Consumer Law and ACCC guidelines. Under ACL, a product is considered to have a major failure only where it is not fit for purpose and cannot be reasonably remedied. Where a confirmed defect exists, we fully accept responsibility and cover return shipping. For hygiene-related appliances, inspection prior to refund determination is standard and reasonable practice.
Throughout this process, we carefully reviewed all evidence provided, responded promptly to each message, explained our findings transparently, and offered both troubleshooting support and a structured return option. At no stage did we refuse engagement or dismiss your concerns.
We respect that you disagree with our assessment. At the same time, we remain confident in the product’s design, its performance when used within stated specifications, and our adherence to ACCC guidelines. Our approach is to apply a fair and consistent standard to every case based on evidence and consumer law.
Kind regards,
The PetBuds Team
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