Employees were nice, however, i ordered a litter-box on October 1st, waited a week, nothing. then two, nothing. no update on the order itself. i got an email saying there was a delay beforehand but 2... Toon meer
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Lees wat reviewers zeggen
Five stars: Exceptional for a multi-cat household We have three cats, and the Pet Buds automatic litter box has made daily life so much easier. I only empty it twice a week, with no odour or me... Toon meer
Purchased the PetBud Pro 2026 litter before reading these reveiws. When ordering I recieved an email advising that the shipment is slightly delayed by a few days, no problem. then I got my t... Toon meer
They sent me a faulty machine when I asked for a refund it has been ignored many times instead they advised they would send a replacement. I am still waiting months later I have had to open a case wit... Toon meer
Bedrijf heeft geantwoord
2,4
Slecht
65 reviews
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Heeft 52% van zijn negatieve reviews beantwoord
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I have purchased the petbud Q auto cat…
I have purchased the petbud Q auto cat litter, and the litter guard.
Both purchases had great customer service, prompt delivery of my items and items received were as advertised.
I’m very happy with the cat toilet but more importantly so is my cat!
Highly recommend.
21 januari 2026
Review zonder uitnodiging
Best decision I’ve made for me and my cat
I bought the Petbuds pro automatic litter box from Petbuds on 04/12, and I can honestly say this has been one of the best purchases I’ve ever made for my cats. The price was very fair, especially considering the quality of the product.
When the litter box arrived, I struggled a little with the setup and decided to call their support line. Even though it was a Friday afternoon, the team was incredibly patient and kind. They stayed on the phone with me and calmly walked me through every step until everything was working perfectly. That level of care really meant a lot to me.
And the best part? My cats, Milo and Zac, absolutely LOVE it. They adapted so quickly, and seeing them so comfortable made me feel 100% confident that I made the right choice. The litter box works flawlessly and has completely changed my daily routine for the better.
I genuinely regret not investing in this earlier. it would have saved me so much time and stress. I’m also really grateful that I chose a local Australian company where real support is available when you need it. This experience reminded me how important it is to trust and support Australian businesses.
I couldn’t recommend Petbuds AU more. If you’re thinking about getting an automatic litter box, just do it,you won’t look back.
18 december 2025
Review zonder uitnodiging
Long time to arrive but decent product and support
The order took 2-3 weeks to arrive but the team was apologetic and dealt with it professionally. The automatic cat litter works well.
26 december 2025
Review zonder uitnodiging
Don't bother
Took 15 days for the order to arrive then the smart kitty litter box didn't work with the app nor did the automatic clean and when I used the manual clean it didn't clean properly. The customer service team were argumentative and not helpful at all. I spent almost $400 and I can't use it. I've now had to contact Fair Trade.
In response to your reply. 15 days delivery is their timeframe if you're looking to buy from Petbuds. I did send photos and a video. Once they sent troubleshooting which I replied to because it wouldn't work. Then they didn't reply. They offered no other solution so I had to contact Fair Trade. And when I wrote this review they accused me of being defamatory and tried to get it taken down. If that's the experience you want to have by all means buy from Petbuds if not then 'don't bother' as I suggested.
24 december 2025
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Thank you for sharing your feedback. We’re genuinely sorry to hear about the difficulties you've experienced and truly wish we could have reached a solution that worked for you.
We understand that the delivery time felt longer than expected, and we appreciate you bringing this to our attention. Our record shows the delivery was completed within the time frame, and it was communicated by our customer service team.
Our customer service team also provided setup guidance and troubleshooting suggestions on several occasions, in hopes of helping you get the device working properly. We recognise that smart products can sometimes require patience and repeated efforts during setup, and it’s unfortunate that we weren’t able to get everything functioning as intended together.
To help us move forward, we had requested photos or a video of the issue so we could fully assess the situation within our policy guidelines. We regret that we weren’t able to receive that information, as it limited our ability to proceed with further options at that time.
Please know that we have received your correspondence regarding Fair Trade and will cooperate fully with their review, including providing all relevant email communication.
It truly saddens us that we weren’t able to resolve this together. Should you still wish to work with us, we remain open to receiving additional details and assisting however we can.
Thank you again for giving us the opportunity to address your concerns.
AVOID! FAKE BUSINESS. never received goods, major red flags.
I placed an order on 8 October 2025 for $474.97 (automatic self-cleaning cat litter box + accessories) from Petbuds (petbuds.com.au).
Almost a month later, no delivery and no valid tracking update. The tracking number provided still shows “Pending” on Australia Post’s website.
Other concerns:
The website lists an ABN, which belongs to Easytrade Pty Ltd, not “Petbuds”.
Their listed 1300 number redirects to mobile with full voicemail.
I received a call/SMS from someone identifying as “Someone from Petbuds” claiming delivery would be imminent despite no shipment evidence.
After no resolution, I contacted my bank (NAB) and successfully secured a chargeback. However, the website still appears active and could trap others.
Conclusion: I would not recommend this business.
19 november 2025
Review zonder uitnodiging
Antwoord van Petbuds Customer Support
Hi Isarah
We deeply regret reading about your extremely poor experience with your order placed on 08/10/2025 , and we sincerely apologize that we failed to meet your expectations. Petbuds is committed to excellent customer service, and we take your feedback very seriously.
Regarding the Delivery Status and Chargeback:
We have reviewed your order status. Given that you successfully secured a chargeback through your bank (NAB), and based on the latest update from Australia Post's tracking system, the item is now showing as delivered to your address.
Crucially, since the confirmed delivery of your product, we have attempted to contact you multiple times via phone and email to resolve the issue created by the successful chargeback and subsequent product receipt, but we have not received any response.
We are now in a serious situation due to the successful chargeback and the subsequent delivery of the product. To resolve this conflict, we need your immediate assistance.
We politely request that you choose one of the two options below and inform us immediately via email or text:
If you wish to not keep the goods: Please return the item (unused and in its original condition) to the return address we will provide. Once we confirm receipt of the return, we will immediately notify your bank (NAB) to cancel/reverse the chargeback, or we will process a full refund ourselves in 2 hours, ensuring you are not double-charged.
If you wish to keep the goods: We kindly request that you immediately contact your bank (NAB) and inform them that you have received the product. You must then agree to cancel or withdraw your previous chargeback claim to finalize the purchase.
We hope this public reply demonstrates our commitment to honest resolution, despite our unanswered attempts to contact you privately after the delivery. Please respond immediately so we can close this matter definitively.
Clarification of Facts and Business Structure
Regarding the Company Structure:
We understand your confusion regarding the ABN, and we appreciate you raising this valid point.
The ABN 82 681 982 534 is correctly registered under Easytrade Pty Ltd.
Petbuds is the officially registered Trading Name (or Business Name) used by Easytrade Pty Ltd.
This structure, where a parent company (Easytrade Pty Ltd) holds the ABN and a brand (Petbuds) operates under a trading name, is standard and fully compliant with Australian business law and ASIC (Australian Securities and Investments Commission) regulations.
Regarding Communication:
We apologize for the difficulties you experienced trying to reach us.
We sincerely regret that our 1300 number was directing you to a full voicemail. This is unacceptable, and we are urgently reviewing and fixing this technical fault to ensure our lines are clear for our customers.
Upon noticing the delay and the lack of updates on the tracking, we attempted to call you first. As we were unable to connect, we subsequently sent the text message from “Cruz from Petbuds” to notify you of the imminent delivery.
We sincerely apologize again for the experience you had. Your valuable feedback is critical to us, and we are continuously working to improve our systems and customer service processes. Please respond immediately so we can close this matter definitively.
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