PizzaExpress Reviews 

Ordered a pizza Margherita from the Pizza Express Beckenham High street branch, that came at an exorbitant price, over £21 including service an delivery. The pizza arrived stone cold, and, what was worse, barely cooked at all.
How dare these people take advantage of the public like that? Of course I will never buy from them again, but they should not get away with this kind of fraud.

Hello, I made an order PE0411-020325-0001 on 02/03/25. Pizza arriver cold; dough balls were missing the garlic dip. Disappointed and will not use you again!

Food was extremely poor and clearly straight of a box. Mushroom arancini was shocking - 6 small marbles obviously just warmed up and soggy on the outside. The pizza was not cooked from fresh and was just heated up on site. Our pizzas were lukewarm on being served and we had to ask them to be warmed up. Worst-ever Pizza Express experience. Won’t be going back to this branch!

My husband and I had a lovely meal at Pizza Express Worcester Cathedral Plaza today. He was on his lunch break from work, so we needed to be fast, and Gus provided very speedy service. It was a bit chilly in the restaurant and when my husband mentioned this, Gus turned up the heating and also brought him a free coffee. Our pizza arrived really quickly and was delicious. We didn't have time for dessert, but after such a good experience we will definitely be returning in the near future to make time for it!

I had Laura who was absolutely amazing she helped me choose the perfect pizza and was very patient when I was reading the menu. Overall a really good experience. Thank you Laura!!

I took my children for dinner after a lovely day out. We had missed lunch and were pretty hungry so decided to order the family bundle (two large pizzas, a starter and two sides) and one Romana sized pizza, between three of us. I was planning on taking leftovers home and prefer to order too much rather than not enough.

When taking the order I asked the waiter "what is the kids eat free policy. Is there an age limit?" He very rudely looked at my children, scoffed and said "free meals are off the kids menu and its for under 11's" I said "never mind then, my son's 12 and we don't want to order off the kids menu" Both my children are tall and look like young adults. The waiter looked at them again and said "You can't get cheap for them anymore"!

I then started to place my order. The waiter loudly pointed out "That's A LOT of food. There's only three of you. Are you sure you want to order that last pizza?" I told him yes (my daughter wanted a Romana base and my son & I wanted different pizzas). He asked three times, getting louder each time, attracting the attention of the other diners and said "well OK, I don't know what your appetite is like, but if that's what you want". Then he took the menu's and walked off. It was very embarrassing.

Before we finished he came to the table next to us, interrupted thier conversation to ask them if they wanted a box for thier food. One of the women was still eating, but he had no regard for that. The other lady did want a box, but they were clearly not ready to leave yet.

When he brought the box to them, he asked if our meal was OK. I said yes (the food was lovely) and I asked for boxes for our left overs. He then walked over to the chef, spoke to him in Italian, pointed at us, then the chef turned looked over and the waiter rolled his eyes. The waiter knew my daughter could see what he was doing as he looked her straight in the eye as he talked. When the waiter brought the boxes over he proceeds to ask me very loudly if everything was OK with the food. I said yes, it was lovely. He asked again twice, if I was I sure. I replied "yes and we have enough left over for lunch tomorrow too". He huffed and walked off!

This man completely ruined our dining experience. What should have been a nice relaxing enjoyable end to a lovely day out ended up leaving us all feeling judged, uncomfortable and annoyed. It is non of his concern how much we order and it should not be an issue if we want to take home leftovers.

I was going to escalate this to a manager before I left but for the sake of the peace of other diners, I decided to come home and leave this review/complaint. I feel if I'd escalated there in person this waiter would have just gotten more loud and obnoxious, I'd already had enough of his rudeness and just wanted to leave.

I spent £82 last night. The food was lovely. But the service made it feel worth £22! We usually order desert to take out and on this occasion I was going to order a pizza with a meat topping to take home for my husband, but I decided against it just to get away from this rude little man!

So, in summary, Pizza Express Harborne - last night your waiter upset customers and lost sales for you. As a bare minimum, please train this man on service and people skills.

I took advantage of the £10 January offer at Stirling Pizza Express. Tasty food and a warm welcome from Mel who was attentive and friendly throughout.

First time I had been here in a long time. Won't be coming back. My pizza was OK but my daughters which was a garlic prawn had a dismal number of prawns on display and was under cooked with a limp soggy base.
We ordered two cocktails and quite honestly I reckon they forgot to put the alcohol in. Service too was pretty crap with no clearing of plates and glasses. Quite overpriced and felt ripped off. Would not recommend the place.

Newmarket Pizza Express, thank you! Regularly order takeaways and staff are always so friendly, alwyas on time for collection and simply delicious pizza. Brilliant!

Had the mushroom arancini!
Absolutely appalling!
The caprese starter is absolutely covered in pesto! Will never eat them
Again! Bastardised
2 perfectly decent meals!

Shite, not much else to say.

I went to Pizza Express in Eltham and as usual the food was amazing and very quick! My son had the picolo menu which he absolutely adores, the only negative I can give about that, is that the dough balls were not hot enough. Also, I think you need a little child’s menu and an older child’s menu which is bigger in my opinion as I would pay extra to have extra! My food was wonderful as usual and the server was very attentive and really great at her job! The only overall negative is that they forget to ask me about the rewards service and this happens at every Pizza Express which is a bit of a downer! I never get it scanned because I forget and the severs I’ve had, don’t ask either - unfortunately and annoyingly! Anyway, apart from those 2 minor inconveniences, we LOVE Pizza Express and will always eat here as it’s our most favourite restaurant!

If you could maybe look into those 2 points raised, that would be very good of you! Thank you.

Maybe the worst food i have had from PizzaExpress, Telford.There was hardly any toppings on the pizza. Half of it was burnt. The garlic balls was rock hard. There was no dip. The chips wasn’t cooked enough and was all cold

service was slow, pizza is good but the prices are high for the portion sizes. place a little crowded and the tables were too close together

Festive Pizza-give it a miss and go to Zizzi
Pizza was really lacking in toppings, very sparse and very disappointing at £15.80
Lack lustre performance from the staff to finish sadly.
My girls had pasta which was pretty good to be fair.
Overall, won’t be returning. I remember this chain being pretty good ?

Awful cheese on bread...
Just much more expensive...
Chicken from Thailand..
Why!??

Had great service
Filip was very attentive and polite
Food was great as was the atmosphere
This was at the Gretna green pizza express

Unprofessional and Hostile Management

A couple of months ago, I visited the Pizza Express in St Martins with my family, and I was deeply disturbed by the unprofessional and hostile behavior displayed by the managers there. I could not help but witness the way they treated their staff with blatant disregard and hostility. At one point, these managers were practically yelling at their employees while they were simply delivering food to customers. Such treatment of workers is completely unacceptable in any workplace and tarnishes the reputation of the brand as a whole.

As a concerned customer, I politely pointed out to the female manager that she should treat her staff with more respect, only to be met with an eye-roll and a snarky remark. This type of behavior is not only unprofessional but downright toxic. It speaks volumes about the power dynamic at play here – a dynamic where employees are belittled and disrespected while those in management roles are free to behave in such a disgraceful manner without consequence.

I made a note of the names of the managers responsible for this appalling behavior: Nabeel and Veronica. I am not sure if they are still managing this branch, but I hope the senior leadership team at Pizza Express takes this feedback seriously. The mistreatment of staff by those in power should not be tolerated, and I urge the company to seriously reflect on the kind of leadership they are promoting within their establishments.

Pizza Express has long been known for its commitment to good food and hospitality. But this experience has made me question whether this branch, under its current leadership, truly upholds the company’s values. I sincerely hope Pizza Express takes responsibility for allowing this toxic management to persist and takes real action to address the harmful environment they are fostering.

As a parent, I was also humiliated for my children to witness such treatment of employees. I can only hope that they never have to endure this kind of disrespect when they enter the workforce. It was a painful reminder that good leadership and respectful treatment of others are essential values that every workplace should foster, especially for the sake of younger generations who will soon be entering the job market.

Great Pizza and service always our family favourite

Pizza express Manchester First Street, Friday 29th November Magda was brilliant!