Plumlife Homes Reviews 

It was nice to deal with Plumlife rental services particularly Melanie who helped and supported always.
Thank you very much

They were short staffed at points this year but overall renting from plumlife was a positive experience. Nothing major broke or was faulty, and when the odd thing went awry they came out to fix it. The staff were also very helpful and personable when the time came to move out (I had to move country for work, would've stayed otherwise).

Plumlife have taken two months direct debit from my daughters account after she had bought her previously shared ownership property. Over 35 days ago now. Plumlife owned the error and assured her she would be reimbursed in full but “it could take 28 days for the payment to be made”. I wan’t aware my daughter had extended a line of credit to Plumlife, neither was she. Thirty five days and counting she is still chasing & waiting for payment because “Phil is on annual leave” and “needs to sign the paper work”. Beggars belief. Not the first time this business has been negligent with basic customer service. Take my advice steer well clear of them. At best incompetent and careless with clients reasonable expectations. Mr T. M Bromley.

Plumlife were amazing up untill the point that I gave the customer satisfaction review. Since then Its like a coin has been flipped and ive struggled to get a response from anyone for all of my issues. I've got snags that were picked up 6 months ago which haven't been sorted. So many snags were promised to be done "ASAP" when we moved in and now no one seems to care. I've seen responses to other negative reviews to say it's out of Plumlife's control but I don't even get a response to my email and it's Plumlife that made the promises of certain snags being rectified when we completed.

Our experience of Plumlife's property management services has been patchy. Two years ago we would have struggled to award them one star but to their credit they have listened to complaints and to a large extent addressed those. At the moment they have great people on the job and although there are still some minor issues, they are making good progress.

I just went through the referencing and housing process with Plumlife. Though it did take a while to get settled, I acknowledge that the slight delays to moving in were out of their control and relied on the schedule of contractors. Throughout the process there was relatively good communication and the actual process of providing documentation was quite streamlined. I am now settled in a property that is really nice, quiet and I feel like I want to make it home. All of that was possible as throughout the process, Melanie not only helped answer my queries but was a joy to talk to. I am very happy with the whole process.

Quickly helped solve things around the area I live in, thanks for listening

I needed a flat fast so I could start work in Manchester. The Plumlife team got me moved in within days into the Chips building. Melanie and Edward were very helpful! Rent to buy scheme is something that should be done more to get young people on the property ladder.

Terrible company issues ongoing the only person I would give 10 out of 10 is Orville Bruce he is the only one who has responded to my enquiries in an efficient manner thanks Orville

Great response and clear answers to the queries asked.

My experience of moving into my new home in Lytham with Plumlife was a very positive one.
Laura from the Manchester office was always very helpful and worked very hard on my behalf to get me into my new house.
I would recommend anyone to use Plumlife and my experience was a good one from start to finish

I am really happy I got my shared ownership home through Plumlife. From start to finish I cannot fault them and Kelly was amazing throughout. I had no idea what I was doing and she talked me through the whole process. She kept me informed about what was going on and if I had any questions she always responded quickly and would go out of her way to resolve any issues. When I moved in she had a bag of goodies to welcome me into my new home and I felt she was as truly excited for me as I was. I love my new home and I cannot thank Kelly and Plumlife enough. I would definitely recommend them.

Great chat about selling my shared ownership home. The guy on the call was helpful, polite and knowledgeable.

Hi I am currently remortgaging my shared equity property! As I’m on a interest only mortgage at 7% interest! So want to go onto a affordable repayment mortgage at 3.5 %

Yvonne Unwin has been very helpful to me nothing is too much trouble. She has provided me with excellent customer service. She has gone well above and beyond the extra mile. She got me permission from homes England for me to remortgage for another 24 years. As I’m paranoid schizophrenic on a community treatment order because of my disability I was in hospural most months of the year so couldn’t work. So could only afford interest only mortgage. So yvonne understood my situation and asked homes England if they would approve me staying in my house. They said yes! so I’m very happy I can stay in my house. Yvonne’s help has changed my life I thought I’d have to move into a rented flat so because of Yvonne’s kindness I can stay in my house for another 24 years!

Thank you for everything yvonne and plum life you’ve been very kind to me and I do appreciate all your help! I feel very lucky

Best wishes

Zoe smith

Very helpful and clear explanation

Nothing but good things to say about Plumlife Homes. They were are landlord for 7 years and we were just left to get on with it which was great! If an issue ever did arise then it was sorted speedily and professionally. Even the Staircasing process was made very silmple by Fran, providing us with all the information and contacts we needed! Very happy customer.

Fantastic service with company so looking forward moving soon recommend this company , fran clayton

This set of clowns shouldn't be operating and taking money off people for a shocking serive which they cliam to offer , can not get in phone contact with them or even have a reply to a complaint, which they say one day and a clown will contact you , please people, don't buy a house with anything to do with this lot , you are wasting your money because the lease which you both sign up is nothing but toilet paper , had to give one star cause it wouldn't let me continue, theses clowns need shouting down

One star because that is the least you can rate..absolutely shambolic, diabolical, ignorant, arrogant and pathetic service (I could write more) but what's the point- this is on their website: "Plumlife is proud to be a profit-for-purpose organisation"- what does that even mean!- isn't every organisation profit for purpose??..anyway, if you can avoid- avoid..they are very,very unhelpful and an embarrassment to the Housing sector

Only given one star as there is no option to leave zero. Diabolical. The worst experience of renting I’ve ever had. From a renter’s point of view, it’s a real shame that you can’t choose who manages the property that you rent. After I signed for the property, there was little to no communication from plumlife- not any of their employees. Emails never got responded to and they indefinitely delayed the moving day with no real reason and no communication. Indefinitely uncontactable– they don’t respond to emails, never answer the phone, this company could not care less about it customers in any way shape or form. If there is a problem with your property – they do not want to know about it, and will avoid you like the plague. If you want an easy life, don’t choose to manage or rent a property through plum life.