Hydro Heaven Reviews 

Always happy with the choice of design and quality of the product.
Price is competitive for a quality bottle.

Order received with damaged packaging & bottle dented.
Emails sent to the address supplied requesting a replacement keep bouncing back.
Three messages left on the customer service answer phone but no response.
Extremely disappointed!

The lovely midnight blue, original daisy design bottle arrived nice and promptly. It was a present and the recipient was delighted and started using it straightaway.

The bottles look smart and keep water really cool, great for long walks. Quick delivery too!

Was gifted bottle for Christmas. The lid got dented after only a few weeks. Found out from other reviews that this happens a lot. Customer service said you could buy replacement lids on their website which I did. Shame they don’t have all the colours available because now I have a purple bottle with a white lid.

I bought my bottle from proworks and I was super happy with it. Keeps my water cold for hours. Then I bought one for my husband as a gift and he loved it. Now I bought one for my baby's formula. Keeps the water hot and over 70°C for more than 5 hours which is way better than other insulated flasks in the market. Definitely recommend proworks bottles!

No product! No response to my phone messages. No response to my emails!
Really Bad!!

Great product and really efficient customer service when I emailed with a query

Had a slight issue with the wrong item being delivered, however it was quickly resolved quickly and with no issues!
Fast turn around
I can tell this bottle is going to last a very long time- would recommend

I bought an extra straw lid for my 2l bottle, I love my bottle, the water is always fresh however the old lid’s handle couldn’t support the weight, and this new one the straw it’s too short

Completely wrong order left multiple message NO ONE GETS BACK TO YOU ….emails bouncing back UNDELIVERABLE …I have now requested money back from the bank….save your money DON’T BUY

The Gen2 bottle we bought for our daughter is really good quality, but even more impressive is the customer service. We needed replacements for lost parts and Nicki has been really helpful in getting us what we need 👍

Absolutely shocking. Only had my bottle for a few months and not even used it much and there are big dents and scratches all over it. Before I purchased the bottle customer service got back to my query straightaway. However, when I have since tried to reach out, several times, with these faults, I've had no reply at all!

Terrible customer service. My friend bought me a bottle as a birthday gift but the paint hadn't printed properly leaving the bottle looking faded and weird. Contacted customer services and provided photos and they agreed to send a replacement. A replacement was received in the incorrect size bottle. On contacting customer service again and offering to send the bottle back at my own expense I was told not to worry and the right size would be issued. I've never seen this and it was 16th April it was supposedly sent. I waited and then contacted again as not received and no tracking and was advised it must have been lost in the post and another would be issued. Yet again I've never received it and, after waiting a week to receive a tracking number, I've now been waiting nearly 2 weeks for this replacement bottle which is still saying that it's waiting for the sender to dispatch the item. So now I'm getting no responses to any emails and nothing is happening at all. I can only assume that it's not been sent, I'm being lied to and my emails are just being deleted.
It's ridiculous to wait this amount of time considering I could buy a bottle on Amazon from them and receive it same day!
For a company who states that customer service is important to them, they're not doing a very good job of showing it.
I'll stick to Chillys in future.

La borraccia da 2 litri che ho acquistato è bella, resistente e capace. Ho fatto una prova con 2litri effettivi di liquido e per arrivare alla capacità completa è necessario riempirla fino all'orlo senza tappo...
Tuttavia sono davvero soddisfatta, la consiglio a tutti!

Je n’ai jamais eu le produit commandé le 24 Février…après X messages en anglais…en italien…en espagnol…j’ai réussi à avoir le remboursement…très déçue 😞

Ho comprato una borraccia che non è mai arrivata. Ho scritto email per chiedere informazioni e arriva sempre una risposta uguale ogni volta che scrivo senza risolvere il problema. Dicono che la borraccia è stata spedita, ma a oggi, a 15 gg dalla spedizione non ho ricevuto nulla. E non fanno niente per risolvere il problema. Ho buttato via dei soldi. Pessima esperienza, non vi fidate. Non acquistate nulla su questo sito e di questo brand.

The temporary issues on my order have been efficiently solved by the Support.

I would not hesitate to order on this site when needed.

I can say just that i’m so happy with this bottle,the quality is amazing and for sure i will purchase more