Proximity Coach Travel Reviews 

172
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

Absolute life savers! We were let down by SMC coach hire the afternoon before we needed the minibus - vinny went out of his way to accommodate us i can't thank him enough. Very professional from start... Toon meer

Beoordeeld met 4 van de 5 sterren

The process of booking and communication was great. The drivers arrived on time on the day of departure and coordinated well. We had a good trip though one of buses had a minor issue which was sorte... Toon meer

Beoordeeld met 5 van de 5 sterren

Proximity Coach Travel, deserve a 5 Star Award. Thank you for the amazing service you provided during our trip. Everything went so smoothly, and we were really impressed with the service from st... Toon meer

Beoordeeld met 5 van de 5 sterren

From the moment we booked, it has been seamless. We even changed number of passengers, added an additional pickup point from first booking and it was all taken care of with no hassle, perfe... Toon meer

Bedrijfsgegevens

  1. Bus- en touringcarbedrijf

Geschreven door het bedrijf

Proximity Coach Travel is a unique business supporting the Ground Transportation industry, notably minibus and coach hire. With over 30-years management experience, our team are on hand to provide our customers with an excellent experience through our fully vetted and hand-picked partner network. As our name suggests, we take pride in the fact that we can support any of our customers in the UK and Ireland, irrespective of location. We provide solutions from single travellers to mass volume movements in a multitude of sectors, so whether it's a trip to the races or a company conference, Proximity is your go to!


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

172 reviews

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4,8

Alle reviews

(172)

93 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

With 4hrs to go, Proximity bailed me out

With 4hrs to go, I was asked to book at 25+ seater coach. I contact Proximity Coach, as well as a few others. But Proximity were the first to call me back for more details . He asked if I could give him 15/20mins to sort, which i was happy to. 10mins later he had sorted it all. quick fast professional. Thank you soooo much.

1 juli 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

We were only too happy to help, Louise.

Please bear us in mind for future reference.

Kind regards,
Kath

Beoordeeld met 1 van de 5 sterren

Late and rude

Coach was 45 minutes late for pick up.
Coach driver was both rude and mentally unstable.
Would not recommend

20 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Please speak with Michael Caine…



Beoordeeld met 5 van de 5 sterren

Fantastic service you all provided for…

Fantastic service you all provided for us on Friday — Thank you! We’ll most certainly be using your services again.

20 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Deborah,

Thank you for your valued feedback. We were thrilled to discover that your business had a fantastic day and we were equally delighted to recover your beautiful purple hat that was left on board.

We look forward to your next coach booking with Proximity. As always, we pay our gratitude to our partners at Passenger Plus who delivered a superb service on the day.

Once again, thank you.

Kath

Beoordeeld met 5 van de 5 sterren

We recently booked a trip with…

We recently booked a trip with Proximity Coach Travel and would highly recommend. Ashley collected a group of us, the sprinter was spotless, and Ashley was fantastic.

18 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Orla. Your feedback is greatly appreciated.

Ashley is the owner of Lees Line Travel who delivered the fantastic service. It is imperative that we use the right calibre of operators to fulfil our customer requirements and this feedback is wonderful to hear, as was the email from Aisling.

See you next time!

Kath

Beoordeeld met 5 van de 5 sterren

⭐️⭐️⭐️⭐️⭐️ Excellent Coach Trip to the Races

We recently booked a coach trip to the races using Proximity and S-Line Coaches to celebrate my wife’s birthday and we couldn’t be more pleased with the experience. From start to finish, everything was incredibly well organised and stress-free.

The communication before the trip was clear and timely, keeping us well informed about pick-up times and locations. The staff were friendly, approachable, and made everyone feel welcome on board.

Special mention goes to the driver Faruk – safe, professional, and punctual, which helped us relax and enjoy the day from the moment we set off. The whole trip ran like clockwork, and it was clear that a lot of care had gone into planning it.

A big thank you to both Proximity and S-Line Coaches for making the day run so smoothly. We’ll definitely be booking again for future events

14 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your kinds words, Shaun.

We are so pleased that you have taken the time to acknowledge the driver, Faruk. The driver ultimately makes or breaks the day, especially for a special occasion like your wife's birthday.

S Line provide us with a consistent and quality service, which means they are regularly utilised as we know that they will deliver what is needed.

My team are very grateful for your comments and we hope your wife had a wonderful day.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

Proximity for festivals and other events

Matt at Proximity organised coaches for 2 events i organised this summer - one a large festival in which we needed to ferry people to neighbouring villages and get them home safely. All worked perfectly and Matt communicated brilliantly on it all. Thank you, would highly recommend using these guys.

15 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Thad.

I know you and Matt hit it off with your love of cricket! We were delighted to support your festival event and would love to attend ourselves next year. It sounds an awesome day.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

Rugby Tour to London

We booked two trips with this bus company for our rugby tour to London, and everything was absolutely perfect. From the start, we were warmly welcomed, and the service was professional and well organized. Both journeys ran smoothly, and we made it to all our destinations right on time. The drivers were incredibly friendly and helpful, which made the whole experience even more enjoyable. Highly recommended, we’ll definitely book with them again for our next trip!

5 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Geert.

We were in communication for some time before you booked the trip, so it is great to hear that everything worked out and we delivered for your group.

Our thanks go to Rambler Coaches and Passenger Plus who supported your travel movements.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

Highly recommended.

Great company to deal with. Highly recommended.

4 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Steven. Your feedback is greatly appreciated and we look forward to welcoming you again in the future.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

Lat minute panic booking

We contacted Proximity very last minute when our coach cancelled within 24hrs of our booking for a charity walk doing Yorkshire 3 peaks. Proximity went above and beyond to source a coach suitable for us very quickly.

10 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Hi Faye,

Thank you for your feedback and we were delighted to step in and support.

We extend our thanks to our on the day provider, Rotherham Road Runner.

We look forward to welcoming you later in the year for your personal requirement.

Once again, thank you.

Kath

Beoordeeld met 5 van de 5 sterren

I had a great experience using…


I had a great experience using proximity travel for transport to the Wembley Everything ran smoothly from start to finish. The coach was clean, comfortable, and on time, The drivers where very helpful friendly and professional, and the whole journey felt well-organised and relaxed, can’t thank Matt enough for a great day!

1 juni 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your valued feedback, Kevin.

We are glad you had a great day and you got the result you wanted. Your feedback has been passed on to our partners at Royton Minibus who delivered an impeccable service.

We look forward to welcoming you back in the future.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

proximity coach is cool....

proximity coach is cool..... love from smmglow

9 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Hi Nils,

Much love from Proximity Coach Travel too. We look forward to welcoming you again in the future.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

We recently used Proximity Coach Travel…

We recently used Proximity Coach Travel for a group airport transfer, and the experience was outstanding from start to finish. We were a group of 20 people heading to the airport for an early morning flight, and everything ran smoothly.

The coach arrived on time and had plenty of space for both passengers and luggage.

Booking was straightforward, and the customer service team was responsive and accommodating to our needs. I would highly recommended for any group travel needs!

19 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Hi Olivia,

Thank you for your valued feedback.

We understand you got stranded at the airport the last time you booked a transfer, so didn't want you to experience that disappointment again.

I am glad things went to plan on your outbound transfer and we look forward to welcoming you on your return.

Our appreciation goes to our partners Royton Minibus who delivered the service.

Regards,
Kath

Beoordeeld met 5 van de 5 sterren

I had a great experience using…

I had a great experience using proximity travel for transport to the races! Everything ran smoothly from start to finish. The coach was clean, comfortable, and on time, which made the day so much more enjoyable and stress-free. The driver was friendly and professional, and the whole journey felt well-organised and relaxed, can’t thank Kath and Matt enough for a great day!

31 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Antonia. I hope you backed a few winners!

Our reliable partners at S-Line Travel delivered once again on this one.

Regards,
Kath

Beoordeeld met 1 van de 5 sterren

I will not be using your company again

I will not be using your company again!
Please think twice before choosing the company!
We’ve been travelling from England to Italy with young children . Journey took 42 hours . From the beginning we had a problem with broken air conditioning, which was extremely uncomfortable .
Children were vomiting due to the heat. Our requests not been taken seriously. We felt extremely vulnerable and we’ve not been listen and children’s needs been neglected .Coach drivers have a legal responsibility to ensure the safety and well-being of their passengers. This includes a duty of care. This company is not following the law .
We are currently on our way back home and we are experiencing even worst issue . Temperature outside are reaching 30 degrees and we have no air conditioning on board , we have to take more breaks which will make our journey delayed. Children should be back at school on Monday but this company is not taking into consideration that extreme heat is making children unwell .
Coach is old , toilets aren’t working ! It’s disgusting.

31 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Hi Natalia,

You are one of a number of people who have commented on this journey, all of whom have an almost word for word assessment.

We will review this statement in more detail when we discuss with the group leader, who hand-picked this "old coach".

Regards,
Kath

Beoordeeld met 1 van de 5 sterren

Please do not use this company!!!!!!!

Please do not use this company!!!!!!!! We were a group of 78 people traveling from England to Italy, and the problems started right away: broken air conditioning, terrible planning, and unexpected delays. The journey took 42 hours instead of 27! The company only responded when we threatened to leave a bad review.

Broken seats, dirty interiors, a cracked windshield, and faulty outlets were the least of our concerns. I’m still in the coach and I’m concerned about kids and adults health!! It’s so hot !! Not air to breathe!!! Toilet not working and stinks very badly!!!Never ever again with this company!!! Terrible service!!!!

31 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your review, Agnieszka.

We will discuss this with both Trustpilot (due to it being virtually copied and pasted) and your group leader with whom we will deal with directly.

Regards,
Kath

Beoordeeld met 1 van de 5 sterren

I strongly advise against using this…

I strongly advise against using this company!

We were a group of 78 people traveling from England to Italy, and the problems started right away: broken air conditioning, terrible planning, and unexpected delays. The journey took 42 hours instead of 27! The company only responded when we threatened to leave a bad review.

Broken seats, dirty interiors, a cracked windshield, and faulty outlets were the least of our concerns.

We stayed in Italy for 5 days more than enough time to fix the coach but nothing was done. On the way back, we had to stop again because of the heat. The air conditioning still didn’t work, and one boy nearly fainted. It was extremely unsafe, especially with children on board.

The company claimed, from afar, that the coach was fine without checking it in person. Completely irresponsible.

Never again! Think twice before choosing this company. Your safety should always come first.

31 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your review, Oliwier.

Whilst I appreciate you are travelling with the group, our contract is with the organiser so whilst we acknowledge it's not been a great experience with our supplier, the review is both unfair and inaccurate. As a result, we have reported the issue to Trustpilot to explain our concerns.

Kind regards,
Kath

Beoordeeld met 1 van de 5 sterren

If you want to feel safe and cared for…

If you want to feel safe and cared for during your journey, think twice before choosing to work with this company!

We are a group of 78 people traveling from England to Italy. The problems started right from the beginning broken air conditioning, poorly planned travel logistics, and the drivers were forced to take an unscheduled break. Instead of 27 hours, our journey took 42 hours! At first, there was no help at all. The company only responded when they realized we might leave negative reviews.

To be honest, issues like a cracked windshield, dirty interiors, broken power outlets, or faulty seats all of which we experienced at the start of the trip were the least of our concerns.

We stayed in Italy for 5 days plenty of time for the company and the trip organizer to fix the coach. They did absolutely nothing! Literally nothing!

We boarded the bus again, and after just 2 hours, we had to stop due to extreme heat. We were assured the air conditioning was working and it was safe to continue. Less than an hour later, even the drivers were concerned about the temperature inside the coach! We had to pull over again, and while sitting on the pavement, one of the boys nearly lost consciousness! Are you out of your minds? Does your company even realize that it is endangering the lives of 78 people? There are children on this trip!

The transport company claimed the coach was safe from England, without even checking it in person! No one came to inspect it. They simply said, from a distance, that the bus in Italy was safe.

You are the worst company we have ever dealt with!

I strongly urge everyone to be extremely cautious when considering working with this company. Always remember your safety comes first.

31 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your review, Ewa.

In principal, we agree that it's been a very poor experience for all concerned and have launched an investigation with the supplier, which will include driver statements and feedback from yourself and Jakub.

What we don't agree with is your comments and as such have reported the matter to Trustpilot. Given we need to undertake a full review of your trip and given the fact you are still in transit, emotions are running high.

As you are aware there were delays in Dover on the outbound journey which impacted your travel plans. We flew a driver out to ensure that you reached your hotel as soon as practicable. We also allowed you to use the vehicle on days that it had not been booked. These are not the actions of an uncaring, unresponsive organisation.

At no point were any issues logged with us and you have used the vehicle during this period, without issue. We have had a Tour WhatsApp Group from weeks before you travelled which included Proximity, yourselves and the provider.

Whilst we respect your right to leave a review, we respectfully request that you remove it until we have all facts at our disposal and we have held a post-tour meeting.

Kind regards,
Kath

Beoordeeld met 4 van de 5 sterren

Great Service

Great service from start to finish. The team more then happy to solve a slight issue we had but in a professional reliable manner.

25 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you, Conner. We appreciate your feedback and glad things got sorted.

We look forward to welcoming you in the future.

Kind regards,
Kath

Beoordeeld met 5 van de 5 sterren

Above and Beyond

I was let down last minute for a coach, I told this company and they went above & beyond to help me can’t thank them enough.

28 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you so much, Maria. Your comments are highly valued.

Regards,
Kath

Beoordeeld met 5 van de 5 sterren

Last Minute Assistance

Contacted Matthew as we had an emergency. Taking 20 clients to Silverstone, and our original booking with another company didn't turn up. Matt sorted everything out for us. Very professional and helpful. Will definitely use them again

25 mei 2025
Review zonder uitnodiging
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Antwoord van Proximity Coach Travel

Thank you for your valued feedback, June.

We were glad to be off assistance and hope the clients had a great day.

Kind regards,
Kath

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