Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professi... Toon meer
Bedrijf heeft geantwoord
You were very good at communication to verify the appointment and the time. The sign up process was clear and easy. I could get an appointment fast and since I have a large family, my dryer was ba... Toon meer
Bedrijf heeft geantwoord
Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone c... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contactgegevens
Verenigde Staten
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Goed
7K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Antwoord van Puls
Hi Fariba, apologies for the issue after the most recent repair. We would like to help the best we can. An email has been sent to you with a link for us to go through our Guarantee process. Thank you!
The repairman came to fix out dryer
The repairman came to fix out dryer, said it was repaired and $300 later it is still not working. Would not recommend this company.
3 mei 2026
Antwoord van Puls
Hi Team, apologies for any inconvenience caused after the repair. Upon reviewing your account/record, this is being handled by the Guarantee Department, and they'll be keeping you posted via email. Thank you!
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The service was excellent
The service was excellent, professional, and it was easy to find what I was looking for!
2 mei 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Orlando did a great job repairing our…
Orlando did a great job repairing our dishwasher. He determined the issue quickly and repaired it quickly. He was very helpful.
1 mei 2026
Antwoord van Puls
We are so glad that you found us and that we were able to provide the quality service that you deserve. Thank you so much for trusting us. We will make sure that Orlando gets the recognition he deserves. Please know that we will always be here if you need us.
Our technical was knowledgeable and…
Our technical was knowledgeable and very friendly. He solved our freezer problem and worked efficiently and neatly. I would definitely use this company again.
We were able to get a same day appointment within 3 hours!!
2 mei 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
The repairman said the company doesn't…
The repairman said the company doesn't cover anything under warranty. However I called the wrong company for repairs. The repairman did stay and figured out the problem. He was very nice
2 mei 2026
Antwoord van Puls
Thank you so much for your repair request with Puls! We are pleased to learn about your positive experience with us, and we really do appreciate the recommendation. Have a wonderful day!
Great Service and Follow Up
Mathias was on time, professional and knowledgeable. Even though he had to return the same day, he did it promptly, identified the problem and ordered the part.
2 mei 2026
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Good service technician knew washer repair what to do…
Good service technician knew what to do right away. He fixed it right away . The only complaint would be a little expensive
1 mei 2026
Antwoord van Puls
Thank you so much for the recent service request to us and for sharing such wonderful feedback with the Community. We are so delighted to learn of your experience with us. We also passed your message to the technician assigned to the service, who was very happy to see your feedback. Thanks again, Erich!
The service by the tech was great but
The service by the tech was great. He was informative, polite, and efficient. The only thing I was not happy about was the ad saying I would get a fair price for the service. I just think $250 for the cost of a less than one-hour simple repair was more than I expected. The last time I had an in-home repair done was just a few months ago by a different company; the maintenance cost was $150. Fair is fair; $250 is not.
1 mei 2026
Antwoord van Puls
Hi William!
We appreciate your feedback regarding your recent service with us. Puls' standard pricing estimates are based on the average rates in and around your state. Our technicians do not base the repair cost on the time they spend working on the appliance; the pricing is determined by which part needs to be replaced. Nonetheless, thank you for choosing Puls.
Antwoord van Puls
Thank you very much for the 5-star review, Micki!
We work really hard to provide quality service to our valued customers. We are happy to know that it reflected on your appointment. Please let us know if we can assist you in the future.
Love it will call again
28 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Shawn was very professional.
28 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Easy communication and fast response
Easy communication and fast response. Repair still yet to be done.
27 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback. Feel free to email us at support@puls.com for further assistance.
If I could give them ZERO stars
If I could give them ZERO stars, I WOULD!! I set up an appointment for someone to come out to give my fridge a shot of freon. I scheduled for next day which was today, a Saturday. I asked for one of two slots, 4-6 or 6-8. I got a call while I was at work saying they had a 3-5. I called and confirmed as they requested and a "lovely" A.I. gentleman helped me. Well...5:00 came and went so I called after an extra 1/2 hour of waiting. This time I got an actual human being. She confirmed that I wasn't on the schedule AT ALL!!! I told her that I got the call saying to call back and confirm the 3-5 appointment which I did, at about 2:15. There was NEVER an, "I'm sorry so sorry there is no one available for your overtime appointment" or a "Let's get you on the schedule for Sunday." I then said "Maybe I'll call a RELIABLE repair company" and her reply was "You're certainly free to do that". My BLOOD was boiling!!! I guess it was MY fault for not looking at the REAL reviews of their company which are 1.5 stars, NOT the 4.5 stars that they claim on their website. I scheduled Mr. Appliance who I've used before when a lovely guy came out and not only fixed my dryer but then ordered a part for the washer I added as an impromptu addition to the repair. We'll see how that goes.
25 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hello Ricci, we're truly very sorry for not being able to dispatch a technician within your requested time frame, for the scheduling complications and for the behavior of one of our customer representatives. We have forwarded the details of what happened to our Head of Customer Success Manager for this to be managed internally. Training has been administered to all representatives to ensure that this will never happen again with another customer. We truly value each and every customer and we never wish to upset you in any way.
We would definitely want to make things right for you and I hope that you'll allow us an opportunity to rectify the situation. Kindly respond to the email that was sent to you. Thank you!
Asad was friendly
Asad was friendly. Sorry I was not able to tip him because I have other Maintenance jobs done in the house. Give him a bonus if you can
25 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
If I could give Puls zero stars... I would
If I could give Puls zero stars, I absolutely would.
I had a service appointment on March 28, 2026, in Baltimore for a minor issuea squeaking dryer drum. The technician sent out, Galus, not only failed to fix the issue but left my dryer completely non-functional. Prior to his visit, my appliance was working fine aside from the noise. After he disassembled and reassembled it, the unit stopped working entirely.
To make matters worse, Galus attempted to misrepresent what happened rather than take responsibility.
A second technician, Marco, was later dispatched. He was professional and thorough, and he confirmed that the control panel had been fried during the initial service. This directly contradicts any attempt to deny fault and clearly shows the damage occurred during the first visit.
It has now been over two weeks without a working dryer, creating a major inconvenience for my household an issue that was entirely caused by this company.
I have also spoken with a supervisor who attempted to deny responsibility, despite the findings of their own technician. The lack of accountability is unacceptable.
At this point, I am not even concerned with the original repair. I am demanding that Puls either:
Fully repair the damaged control panel at no cost, or
Provide compensation to cover repair or replacement
Instead, I’ve received inconsistent responses and no meaningful resolution.
This company is not locally based and appears to rely on contractors with questionable qualifications being sent into residential homes. Based on my experience, I would strongly caution others before using their services.
I forgot to note that the first technician admitted that he fried the panel and I also have a statement from the first technician.
I will be pursuing legal action against this shady company.
Proceed with extreme caution.
23 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Brendon, apologies for any inconvenience caused. Upon further reviewing your claim, it has been deemed that the 2nd Technician confirmed that there's no electrical burns on the Control Panel, which you claimed that was fried by previous Technician. Apologies as we'll not be honoring your request for free repair/compensation to cover repair. This was initially explained to you as well over the phone. Your payment for the 15% Deposit has been refunded.
Feel free to let us know if you have any further concern.
Quick response
Douglas Monroe was quick to respond. He was very courteous and explained all my options for repair.
24 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for counting on us! We delight in providing excellent and convenient service to our valued customers. We really appreciate the feedback, and we hope you have a great day!
Arsen was very professional and…
Arsen was very professional and thorough. He did a great job.
23 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
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