Technician Josh showed up early after checking with me. He was very personable, explained what he would do and the charges. It took him only 10 minutes to solve our problems and let us know how to pre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I had a error problem on 2 stoves a double oven and single oven stove. PULS replied quickly, the technician identified the problem within seconds and solved the problem in a few minutes. The professi... Toon meer
Bedrijf heeft geantwoord
Had them Repair my dryer on April 7 of 2026. Made an appointment less than one week after the 90 day guarantee period July 20, 2026….. On the morning of the appointment started getting strange phone c... Toon meer
You were very good at communication to verify the appointment and the time. The sign up process was clear and easy. I could get an appointment fast and since I have a large family, my dryer was ba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
For the ups and downs of digital life. Expert techs at your door, 8AM-8PM, 7 days a week.
Contactgegevens
Verenigde Staten
- 1-860-596-0177
- support@puls.com
- puls.com
4,1
Goed
7K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Arsen was very professional and…
Arsen was very professional and thorough. He did a great job.
23 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Price Gouging
This company sent a technician to assess what was wrong with my ice maker. There was no repair. They stated I needed a new ice maker. The technician asked no questions regarding other plumbing or water issues. When a new ice maker was installed, it did not solve the problem. Ice cubes continues to produce with black grit on them.(original problem) They charged me $200 for the "repair", when there was not a repair but a replacement which cost $156.- In addition they charged a "security and support fee" of $15.-. Then the technician had me pay for the service on a phone(looked like a cell) and there was no itemized statement produced. After thinking I paid, I was notified that I had not paid and had a balance due. It was very difficult to know what all the charges were up front. They do not write out an itemized bill. Also, if the technician had an "extensive background" as they claimed, he would have asked me several plumbing and filter questions before telling me I needed a new icemaker, which I did not need. Big Ripoff.
17 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hello Ally, please accept our sincerest apologies for the inconveniences we have caused, we would never intend to mislead our customers and leave them with a non-working appliance. We hold the tenets of customer service in the highest regards and would love the opportunity to restore your faith in our company.
With that being said, we hope that you'll allow us the opportunity to rectify the situation. An email has been sent to you with the Guarantee Link. kindly respond to the email if you have any further questions. Thank you!
Service was awesome!
Technician was on time, professional, and informative.
22 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Tamim did a great job getting my
Tamim did a great job getting my
Microwave oven repaired. He was knowledgeable and let me know what to do. It is working ok now!!!!
Thank you Tamim.
10 STARS for your work!!!!
20 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great customer service
Great customer service! Armando, the person who came to help me, was very kind, professional and efficient. I highly recommend.
20 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Great service
Great service. Friendly , kind and very professional.
18 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hello, Sharice. Thank you so much for the wonderful feedback and the 5-star rating. We would love to work with you again in the future!
Brian was extremely professional
Brian was extremely professional, transparent, and courteous. He discovered the problem and resolved it in record timing. I highly recommend him for your appliance repair needs!!!
18 april 2026
Review zonder uitnodiging
Antwoord van Puls
Fantastic! We are happy to hear how your experience was with Puls, Kimberly! Providing satisfactory service is definitely one of our goals, and we will surely share this with Brian.
Brandon was very professional and he…
Brandon was very professional and he explained what was going on with the washer. Very knowledgeable about the product itself.
16 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating, Toni. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Ivan was super knowledgeable - Great Help!
Ivan was able to quickly take care of our problem and get it corrected, but then we asked about another issue with our refrigerator, and he took care of that too (gosh this had been bothering us for a couple years...and he fixed it!!!! YAY!) He was very knowledgeable with refrigertors....told us he had worked for Samsung...so knew his stuff! Thanks Ivan!
13 april 2026
Review zonder uitnodiging
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Puls sent a repairman to fix my dryer
Puls sent a repairman to fix my dryer. They said he didn't work for them, but they didn't have anyone available. He cleared some lint out of my dryer, said the heating unit was OK, charged me $120. Dryer still not heating.
8 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Mary, thank you for providing us your feedback and expressing your concern. We sincerely apologize for what has happened and would like to help the best we can to rectify the situation.
User names often aren't the same as the contact information we have, would you please provide me with your contact information that the appointment would have been booked under (email, phone #, full name). Please reach out to us at 860-596-0177 or email us at support@puls.com for immediate assistance. Thank you!
My technician was great
My technician was great. The constant harassment via text by plus was ridiculous. The attempts to sell me warranties also off-putting and annoying as a customer.
12 april 2026
Review zonder uitnodiging
Antwoord van Puls
Hi Matthew, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
This has been forwarded to the relevant Department. We will definitely improve for future endeavors. Thank you!
The serviceman was on time and did a…
The serviceman was on time and did a great job analyzing the situation and determining what the problem is. He gave me estimate to fix the problem and an approximate date to have the parts to return and install. Very pleased with service.
2 april 2026
Antwoord van Puls
Thank you so much for your appointment with Puls and for taking the time to share your experience with us. We are elated to hear how satisfied you are with the high-quality service we continually aim to provide to our valued customers. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
Substandard Customer service
I hired a washer repair technician but the techinician who appeared was rude and made himself at home. I was afraid to ask him to leave thus he completed the assesment of the washer and then recommended a $700 part. I paid $139.00 which included the service call and 15% of the part cost. I called to cancel the order and asked that he not return to my home. I explained what happened, I was informed a new technician was going to be dispatched but I never received a call back to schedule the new appoinment. Then I was told my refund needed approval. I then hired a technician from another company who arrived and was very polite and professional, he repaired the washer swiftly and did not charge me. Just thought you would want to know. Anyway, so glad I hired someone else. God doesn't like ugly. Thank you God.
1 april 2026
Antwoord van Puls
Hi Patricia, apologies for any inconvenience caused. We understand that you initially requested for a refund, and you informed our team that another Technician was able to fix the unit. An email was sent to you on April 7, 2026 asking for a formal Service Report coming from the Service Provider who fixed the unit for us to review however we did not receive any response. Kindly respond to the email sent with the document requested for us to review your request for refund further. Thank you!
Won't be back
I didnt like that it was so expensive. I paid $230 the 1st visit and nothing was fixed. Then he came out again and it was another $250. I should have just bought a new dishwasher. I felt scammed.
1 april 2026
Antwoord van Puls
Hi Bryan, thank you for taking the time to share your experience with the Community. Customer feedback is very important to us as it gives us crucial insight into what we need to improve on to better our market performance and ensure customer satisfaction. We never wish to disappoint or inconvenience you in any way.
Puls believes in complete transparency. We always provide upfront, clear, standardized pricing. All our technicians are highly skilled and the labor price we charge is based on our technicians' expertise & the quality workmanship we deliver. We always provide customers repair quote after our diagnosis, and we move forward with the repair only upon customers' agreement to the price. We never pressure customers into a repair they do not wish to be completed at the price quoted. We respect our customers to make the decision to repair or replace the unit, our technicians do not make that decision for our customers.
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
TV Mounting
Both technicians were very fast, efficient and professional, and they did an excellent job wall mounting both of my televisions.
2 april 2026
Antwoord van Puls
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
My Tech was very helpful and explained…
My Tech was very helpful and explained the problems with my Microwave and resolved the issues. OUTSTANDING JOB!
4 april 2026
Antwoord van Puls
Thank you so much for your business and for writing such an awesome review. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you, and we look forward to servicing you again in the future.
The technician Badir horrible service
The technician Badir, was 2 hours late for the scheduled appointment! He took a picture of the washers information, had me start the washer to see it didn’t spin out clothes, looked at his phones a few minutes then told Meir cost $550 to fix it! When I told him I didn’t want to pay that much and I could buy a new washer for that price he became pushy trying to convince me to pay, telling me I can’t buy a new one for $550 and when I told him I could he kept harassing me to accept his price and get the work done cause he knows what he doing and he didn’t even really look at the washer for a full diagnostic, just wanted me to agree for him to come back next week with a part! again when I told him no he didn’t want to accept that! Same day I called someone else who fixed the washer for $150. Horrible customer service! Horrible pricing I would not recommend!
4 april 2026
Antwoord van Puls
Hi Theresa, thank you for providing your feedback. We did reach out to the Technician regarding your feedback. Apologies for the tech being late. An internal report has been submitted for review, same with the pricing that you mentioned.
The Technician mentioned that he was able to confirm the following which he did demonstrate:
***During the wash cycle, the machine was making noise, and with clothes inside it became unbalanced.
This issue was due to overloading as well. As for the Service Call Fee, he was able to explain the cost with the tax. Kindly let us know if you have any further questions. You can also respond to the email sent to you. Thank you!
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