Pure Communication Group Reviews 

Sam deans made the whole process easy from start to finish with clear communication and competitive pricing. all our numbers ported without any disruption. Highly recommend great customer service

Used Sam to swap our deal from O2 to Vodafone and the process was great, got a great price and the service was efficient and responsive. Would recommend.

Came to Pure Communications Group to help consolidate our business phone plans which were spread across multiple suppliers.Sam Deans was beyond patience and went above and beyond to manage every question (there were a lot!) and ultimately managed to make a tricky job smooth. He was polite, helpful & I would 100% recommmend/ use again.

Just renewed for another 3 years with Pure Communication Group. Kieran was brilliant — took the time to find the best deal for my small business and made everything quick and easy. Great service from start to finish, highly recommend!

the handling of the account by Josh was dealt with professionally and without problems also finding us a deal that suited our needs

This is a total scam of a company - do not get a phone contract with them. Nobody answers the phone and they lie about contract prices. STAY WELL AWAY.

SAM my account manager has handled the potentially highly irritating switch from one Mobile provided to another with care and skill making the whole process seamless and totally stress free - a great service. Highly recommended.

Brilliant service. Sam reached out to me after submitting a request online to change provider. Sam was fantastic at explaining the different plans and options giving me a great deal on sim cards and a new handset. Setting up is very easy and Sam is easy to contact via whatsapp

Amazing service , responded really well to my requirements , I have end up with a better more cost effective mobile communications package that literally took a phone call.

Prompt clear and attentive. Switching my long-time Vodafone mobile number over to a business account with EE, including competitively priced iPhone 17e, smoothly transitioned thanks to Sam Deans. Would want to commend and endorse the service provided and will recommend to others…

Sam Deans was amazing from start to finish. He understands the requirements of a business. He offers guidance on the best deals but never pushy. Communication is quick and efficient. No need to folliw up. Pricing is transparent. It woulf be hard to find better.

Absolutely outstanding service from Pure Communication Group, especially Alfie.

He handled our transfer from 3 to O2 completely seamlessly from start to finish. No pressure, no hard sales pitch, no nonsense — just genuine help, clear communication, and a professional attitude throughout.

Alfie was an absolute gentleman to deal with and made the whole process simple and stress-free. It’s rare these days to come across service that feels this honest and straightforward.

Really appreciated the experience and the support from the team. Highly recommended.

What are an appalling customer service border service from this company system that they provided mobile contract with? Plan.com? Never worked from day one and then they’re telling me I’ve gotta pay them still this is not happening and they refuse to take me out to contract free of charge and they’ve told me I’ve got a pay termination fees if I wanna leave so do not go with this company they are monkeys. I have reported them to the government because they are falsely advertising sales as well, I’m gonna get this company shut down. Nobody ever buy anything from this company.

Pure Communications have been excellent Very impressive company !!

Sam was very professional & friendly. Great communication. Amazing process from start to finish. Thank you.

Very responsive! Quick communication and hassle free switching service offered from another provider so far. Didn't like being contacted on personal Whatsapp for a business matter and we had a small delay in porting our numbers due to a national outage but an otherwise smooth process. The same emails were received twice quite a few times which I assume is a glitch on their CRM system but our account manager was friendly and helpful throughout and I would recommend the service.

Dealt with Sam ...
Great professional service from start to finish . Will be using him for more phones in future for my other businesses

I've just moved my small business across to Pure and to Vodafone. Its the first move we've done so we were anxious about how it would go. I needn't have worried. Sam Deans provided an excellent service and went the extra mile in providing us with the assurance we needed (including when he was supposed to be on holidays). Thank you Sam!

Very poor experience from the off. Pure were very quick and seemed to have great customer service to the point of getting the contract signed, then all downhill from there.
Had a business contract out for devices across the business - sims didn't work, numbers not porting over when they should, had to go through loads of devices and set up the device to connect to networks, devices that didn't work on the contract they had put us on, no EU roaming set up even when it had been checked with them previously.
In all the years everyone of use has had a phone contract within the business, not one of us had had an experience like this.
Just had an vibe of they have no idea what they are doing, everything is problem, nothing gets solved and every problem it's always the networks fault.
All been a complete headache and far harder work than it should be.

From a basic enquiry at first, Sam Dean's approach to providing me with the correct detail and information I needed to make a more detailed assessment and ultimately a decision to proceed was first class.