Pure Communication Group Reviews 

Alfie was excellent from start to finish. He helped get us out of an overpriced and frankly extortionate contract with our previous provider, and his communication throughout the whole process was spot on.

What really stood out was how he handled everything end to end — including covering the termination fee and then setting us up on a new contract that already seems to be coming in at a significantly lower cost, with unlimited data and calls included.

Alfie managed the whole process very professionally, kept us updated, and made what could have been a stressful switch feel straightforward. Truthfully, I’m not sure I would have followed through with it if he hadn’t produced such good work and given me confidence in the savings.

Really impressed so far and would happily recommend Alfie to anyone looking to reduce their telecom costs.

Sam has been an absolute pleasure to deal with, quick professional service. Thanks Sam you have saved us money and we have upto date new handsets, the whole process has been seamless, highly recommend

Great customer service from Sam Deans. Transparent and extremely helpful throughout the whole process. Credit to the business.

Daman Bhamra

I have just changed provider to pure communication group, the change has been seamless thanks to Sam, he has kept me informed every step of the way. Great for someone like me who knows nothing about technology
Andy

Voicemail Error
Megan gave a swift response & helped me solve an issue i had within a short time frame.

Great service from Pure Communication. Always someone to take take to at the end of the phone. Highly recommend. Sam D is the best.

Pure communication have been a wonderful company to work along side with they have always gone out there way to help with any issues we may have had
Customer service are also top class and very helpful

Pure Communication Group has taken care of our “communication” needs for around 3 years now. Lee Flynn is amazing - full of knowledge (and patience). He understands the nature our business and what’s important to us - Accomplished Care Limited cannot thank Lee enough!
He doesn’t just want our business - he wants what is BEST for our business, ensuring value too (he always takes the time to search all the networks, making sure we get the best deal available)
Very happy to have signed up for another year
Thanks Lee

I cannot remember receiving customer service of a higher standard anywhere than that provided by Jennifer Grey during my recent problem with a damaged phone. She was knowledgeable, professional and extremely competent and has brought a potentially complicated situation to a very satisfactory conclusion. Thank you Jennifer, outstanding service!

Excellent service, really helped me out when let down by another company!

I’ve been using Pure Communication for years. The customer service levels alone justifies the price.

Megan, specifically, is an absolute gem and always finds solutions to any issues.

Thanks guys

Just signed up to Pure Communications for our business mobiles. Lee listened to what we wanted, dealt with the quotes and the transfer very professionally and gave us a good deal too. Thank you very much

Great service today from the Pure Communication Group team who rapidly responded to a service request. Thanks Ella and all involved.

[UPDATED/REVISED] I initially raised a 1* review on Pure Communication but have updated it to 4* for reasons noted. I initially complained of mis-selling a 3 year business Vodafone mobile contract (not honouring the ‘net price’ quoted on their PO making the first 2 years more expensive and then after 2 years, failing to offer me a new competitive contract (with no net termination charges) making the third year rental cost almost double) combined with initially failing to address my complaints matters despite friendly staff. I have now raised the rating to 4* as ’Pure’ switched my company to a competitive 3 year straightforward O2 contract (no credits!) with them and they refunded the Vodafone over-charges, refunded all Vodafone termination fees and waived Pure Comms own (in small print) £250 early termination fees and the customer service staff mostly handling matters were very friendly and attentive. I believe some of the issues resulted from an unusually complicated Vodafone promotion that involved credits to start with, accidental clerical error and the fact that initially when I complained their MD was unusually away and was need to discuss/review and approve matters – I do not think the initial issues I had were systemic. Hence updated 4* rating.

Working with Josh Verndell throughout this process has been easy and hes supported us if we've needed any extra help or just the odd question answered. So far so good for the pure communication group.

Kieran made the whole process simple and stress-free. He managed to reduce my monthly bills which was the main criteria while also securing me a much better network, which has made a noticeable difference in coverage and reliability.
What really stood out was Kieran’s friendly, fun and down to earth approach. He made everything easy to understand, and was incredibly patient while i pondered my options for weeks maybe months 🤔 Kieran answered all my questions, and ensured I felt confident in the upgrade. Excellent service from start to finish — highly recommended! Definetley ask for Kieran when calling pure communications group as my great experience is with him directly from start to finish.

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back to EE on SIM only deals. The switch was really smooth and soooo good to be able to download data now when out on the move. And Sam was able to provide us with a cracking deal, which made us even happier.
A completely painless process with Sam (Thank You!!) and really enjoying the new hassle free network service!

Not sure how they got my number but when I changed over to O2 from EE we had 4 phones and lots of disruption to our phones especially during set up and in Europe. Finally decided to terminate and now they are trying to charge me 6k termination fees.

I had a great experience with Sam Dean, he talked me through what I had to do to take out a new plan. It was a breath of fresh air to deal with someone who was very prompt in responding to my questions.

Do not use. They take out contracts with providers who aren’t mainstream. for example: Plan.com.
They are horrendous. Just look at Plan.com reviews. 1000+ reviews and they’re 1*.

Says it all. Pure communications are the ones recommending them.

They’re just as bad.

Just go direct with Three/02/Vodafone. Pure won’t get you any better deal.

Response to Plan.com

You have been nothing but hassle the entire time i’ve been with Plan.com. you failed to put a spend cap on, advised me to invoice you for it. Still no payment after 4 weeks. I was told one price and it’s a totally different price. I rarely get good 5g. I’m having to edit phone settings to get roaming / 4/5g. It’s just total hassle. It’s certainly not getting easier

You mention you’d like to speak directly. You have my contact details. Make use of them. It’s certainly harder for me to reach out (I’d like to think you would reach out to me… but you hasn’t) so here i am chasing one again.