Repair & Assure Reviews 

Great service ,prompt replies to calls and a quick visit from the repairman who was polite and helpful

Phoned up to cancel, but computer was down. The assistant said she would call back to help, which she did. Polite and understanding. *****

I would like to thank Olivia most sincerely for her excellent, efficient, friendly and super helpful assistance with the repair of my oven. I am extremely pleased with the engineer and the way he communicated with me, and how efficient and reliable he was. I hope your manager gets to see this review Olivia, because you've been absolutely incredible in helping me to resolve my issue and remaining present and patient and focussed with me throughout the whole process. It's quite rare to get customer service of this standard these days and I highly recommend Repair and Assure to any and all potential customers.

The engineer kept me updated regarding his arrival time, did a first class job and left the place clean and tidy.

Absolutely brilliant we’ve had the same guy 3 times now and his very good service is good when I call they are very helpful and knowledgeable

Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working.
I had a phone call the same day from a company near by to say they could call out that afternoon but I couldn’t make it so arranged the call for the next day.
He came on Tuesday and needed to order a part he called the next morning to say the Pat had arrived and arranged to fit the part that afternoon.
Very pleased indeed.

I took out a repair policy in 2024 to cover a range cooker in a static lodge, it runs off LPG gas and has two ovens, 1 being gas. The other is electric. When the electric oven stoped working, I contacted the company for a repair. Two weeks later, after a couple of chase up calls, as I never got contacted by an engineer, I was informed that they don’t cover LPG cookers, and they would refund my payments. After only getting two payments returned, I contacted the company and was told as my policy was only 2 months old, that’s what I was due. The person did say it had auto renewed, but those yearly policies had finished. I did question why I didn’t get all my payments back as they said they didn’t cover LPG gas, even though they had the make and model number when the policy first started. I have now been left with getting the cooker fixed at my own expense and have paid over two years of payments, basically for nothing.

Had such a lovely call today from a gentleman called Melvin to speak about getting cover on my washing machine and I just want to thank him for being such a nice customer service handler was really polite, friendly and was just a really nice and uplifting call today so Thankyou Melvin and thankyou Repair and Assure

Be very aware of the verbal abuse and continuous delays and getting any service in which you may need to experience. He seems to be consistently overbooking and running late pushing back for days at a time. You will need to have almost a week to wait around for home. Also if you say anything about this you will continue to get verbal abuse and hostile messages from him.

I had never heard of this company until last week when they started to phone 3 times a day.
It's always from a different number & I proceeded to block them everything they rang. They never left a message so I rang the numbers back to find out who was calling me.
Today I've had 2 more calls, from a different number again, but I decided to answer.
He knew my name & address!
He told me he was calling because the warranty on my washing machine was expiring.
I asked him what the make & model was & he said "the one you have at your address" to which I asked him again to confirm what make & model he was talking about. He couldn't tell me & got quite arsey, asking me if I understood what he was saying.
Obviously I knew exactly what he was saying & trying to do.
My washing machine is 10 years old, the warranty ran out years ago.
He then said that he was going to end the call, I said goodbye to him about 12 times before he hung up. Will they call me again? Probably.
It will all depend on my mood as to whether I answer again or just keep on blocking the long list of telephone numbers.
These companies shouldn't be allowed to hassle anyone this much & I feel sorry for the older generation who don't understand that they are being scammed.
REPAIR AND ASSURE YOU SHOULD BE ASHAMED OF YOURSELF

I will not be contacting your complaints manager either by phone or email. You obviously have my telephone number, so how about your complaints manager call me!?!?
Your response is, again, a copy & paste reply. You reply to everyone's negative review with the same reply which leads me to believe that you don't actually care.

It was a pleasure to speak to a human being and being assisted with my insurance policy. A very pleasant young man was great to deal with

I had a phone call from your customer service, the young lady was very polite and very helpful. She is a asset to your company

The staff who called today were helpful and polite they helped me to set up a policy for my washing machine,took about 10 minutes to set it up, then got a back up call to see if I was happy with the policy I took out.

Steer Clear they are excellent at selling you a policy, but when it comes to using it it all goes very wrong. The customer service agent I have dealt with today Mark was useless told me the product that they had covered for over a year couldn't be repaired and couldn't be replaced as they didnt off the same spec, i was offered 2 months plan inslaments even though I have paid for 14 months so it wasnt worth insuring with them, a waste of money, no solution offered when i said i wasn't happy at all.I then asked if they could replace for a different spec machine, again was not met with a customer friendly response, I then asked to speak to the complaints team and was put through to Shaun who was quite curt and overbearing with his responses was more interested in protecting his mate Mark. It felt like they all sat in the office together and I was in the wrong for raising a complaint. I shall now refer to the Financial Ombudsman. I am a fool as should have stayed with Domestic and General .

It seems my experience is common, after reading reviews. I had a phone call from them several months ago, to say that the manufacturers warranty was ending. It must have been a fantastic warranty, as the cooker is 20 years old!
I contacted Repair and Assure regarding my fridge freezer, ice was building up behind one of the drawers in the fridge and water was pooling in the bottom of it. An engineer came to look at it, knew what the problem was and ordered the part whilst still at my house, said he would ring me when it arrived. I have no complaints about him.
I received a phone call yesterday, nearly 4 weeks later, from Repair and Assure, to say that the part was not made anymore. Appliance is 6 years old! So they would be refunding the amount I had paid into that policy, £200? I said if it cant be repaired then it should be replaced, that was what the policy was for, repair or replace. But I was told that as it could be repaired, if the part was available, it wasn't unrepairable, so it wouldn't be replaced. I asked to speak to a manager but was told to email in and they would get back to me! I later rang to cancel my other policy, no attempt to keep my custom.
Again I was told that as the part was not manufactured anymore, no repair or replacement. I had contacted the manufacturer, Hisense, who told me that they had the part in stock. Repair and assure said they did not deal with that manufacturer, so wouldn't be able to get it. I was also told that there was nothing like my fridge freezer now for sale, so they couldn't replace it. Curry's have it in stock. Again I was told that they didn't deal with Curry's, so they couldnt replace it, even if it was unrepairable. Its beyond belief that they don't deal with either of these 2 large companies and seemed like they didn't want to try to do anything. By the way, the part costs £30.15.

Very easy to get in touch with and the engineer was out within a couple of days.
The hole thing took a week to get sorted but I now have a lovely new washing machine which was delivered and installed.

People that came were efficient and very knowledgeable and friendly.

Excellent delivery on time.
Driver communicated with us early morning.
Fitted and checked that machine was working.
Supplied Indesit washing machine.

Rung about my fridge freezer not working properly, had call off engineer same day to make appointment, he turned up at the time specified, very knowledgeable quick to diagnose problems ordered parts and booked with me to come back and fit them , again he was on time fitted parts tested etc , engineer was friendly polite and happy to answer any questions, first time with this company and I’m happy to say I’d highly recommend them .