They have been very prompt whe I have had a problem at home and when I needed a replacement dryer, they were very helpful and even gave me a choice of which dryer I wanted. What I like most about th... Toon meer
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Toon meer
Bedrijf heeft geantwoord
Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Toon meer
Bedrijf heeft geantwoord
The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contactgegevens
Chandos House, 26 North Street, BN1 1EB, Brighton, Verenigd Koninkrijk
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Uitstekend
2K reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Very happy with my new washing machine 🙌
Very happy with my new washing machine 🙌
4 augustus 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mrs Michelle Lyons
Thank you for your 5-Star review!
We're delighted to hear that you’re very happy with your new washing machine. We hope it serves you well for many years to come, and we really appreciate you taking the time to share your experience with us.
Best Regards,
Customer Support
Repair & Assure Limited
The lady was very helpful and polite I…
The lady was very helpful and polite I wish they was all like her she gave me information I didn't know about or I had forgotten very nice she was
4 augustus 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Kandy Brown
Thank you for your 5-Star review!
We're delighted to hear that you received such helpful and polite service from our team. It's fantastic to know that our colleague was able to provide you with useful information and support throughout your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Arrived the following day after i…
Arrived the following day after i reported incident. Kept in contact regarding arrival, very friendly, explained problem and fixed the same day.
28 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michelle Smedley
Thank you for your 5-Star review!
We're delighted to hear that our engineer was able to attend so quickly, kept you updated throughout the process, and provided friendly and efficient service. It's fantastic to know the problem was explained clearly and resolved on the same day.
Best Regards,
Customer Support
Repair & Assure Limited
Extremely helpful and pleasant.
Extremely helpful and pleasant.
24 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Margaret Sobolewski
Thank you for your 5-Star review!
We're delighted to hear that you found our team extremely helpful and pleasant. We really appreciate your feedback and are pleased to know you had a positive experience with us.
Best Regards,
Customer Support
Repair & Assure Limited
Not Repaired. Not Assured.
I have maintained a Repair & Assure Service Plan covering six Miele appliances for over four years, paying annually and never expecting to need to make a claim. Unfortunately, when I finally did, the experience was extremely disappointing.
My Miele wine cooler developed a fault and Repair & Assure arranged two engineer visits. The engineer ultimately diagnosed the appliance as beyond economic repair (BER) due to a sealed system fault and confirmed this in writing. During the visit, I was also told that a replacement appliance would be arranged.
A few days later, Repair & Assure completely reversed this decision.
They informed me that no replacement would be provided because they were unable to source an equivalent appliance from their suppliers, and instead offered me just £55 - effectively refunding the portion of my annual premium allocated to that appliance.
When I requested the terms and conditions and reviewed them, I could not find any clause stating that replacement is conditional upon availability from their preferred suppliers. The terms simply state that where repair is not appropriate they may provide a replacement of the same or similar specification, exercising their discretion reasonably.
Their complaint response relied on a restriction that I could not find anywhere in the contract.
Even more concerning, the terms they supplied appear to state that if they decide not to authorise services for a valid claim, they will refund all service plan fees paid and terminate the Service Plan. Instead, they refunded only £55 while leaving the remainder of the plan in place. I have asked them to explain this apparent inconsistency.
I also requested copies of the historical terms that applied when I originally purchased the Service Plan several years ago, as the terms supplied appear to have been substantially rewritten.
The engineer himself was excellent and professional throughout. My criticism is directed entirely at Repair & Assure's handling of the claim and complaints process.
The whole purpose of taking out a long-term appliance service plan is to have confidence that, if an appliance cannot be repaired, a fair resolution will follow. Instead, after years of paying premiums, I have been left with an unrepairable Miele appliance and a nominal £55 refund because Repair & Assure says it cannot source a replacement through its own suppliers.
Based on my experience, I would strongly advise anyone considering this service to read the terms very carefully and ask exactly what happens if an appliance is beyond economic repair but they cannot obtain a replacement. I certainly wish I had asked that question before paying into the scheme for so many years.
31 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Tim G
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.
A member of our management team has contacted you directly by email following your complaint.
We appreciate you bringing this to our attention and hope to have the opportunity to address your concerns directly.
Best Regards,
Customer Support
Repair & Assure Limited
Great
From the moment I contacted repair & assure they were friendly and polite and everything was dealt with quickly and efficiently
29 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Rachel Johnson
Thank you for your 5-Star review!
We're delighted to hear that you had such a positive experience from the moment you contacted Repair & Assure. Our team always aims to provide friendly, polite, and efficient service, so we're pleased to know everything was dealt with quickly and smoothly.
Best Regards,
Customer Support
Repair & Assure Limited
Very please with customer service
Very please with customer service. Engineering was very kind and professional. He advised was very helpful for maintaining washing machine
21 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Consumer
Thank you for your 5-Star review!
We're so pleased to hear that you were happy with our customer service and that our engineer was kind, professional, and able to provide helpful advice on maintaining your washing machine.
Best Regards,
Customer Support
Repair & Assure Limited
The staff were friendly and obliging…
The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and was installed efficiently. The only aspect was that we didn’t realise we would only have a choice of 2 washing machines to replace our Bosch, neither of which was the same make or exactly the same colour. Having said that, our new Hotpoint model does the business.
8 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Holgate
Thank you for your review!
We're delighted to hear that our team were friendly and helpful, that our engineer was able to assist you, and that your replacement washing machine was delivered promptly and installed efficiently. We're pleased to hear that your new Hotpoint washing machine is serving you well.
Best Regards,
Customer Support
Repair & Assure Limited
The staff were very friendly & went out…
The staff were very friendly & went out of their way to help me & dealt with me 1st time when I was contacted, best place to be insured with would never change them I am 100% happy with them great to deal with & respect given at all times brilliant service new machine given & fantastic service in every way
26 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Rosaline Price
Thank you for your 5-Star review!
We're absolutely delighted to hear how happy you are with the service you received. It's fantastic to know our team were friendly, helpful, and able to resolve everything for you the first time. We're also pleased that you're happy with your replacement machine and that you felt respected and supported throughout the process. Your kind words and loyalty mean so much to us, and we truly appreciate your recommendation.
Best Regards,
Customer Support
Repair & Assure Limited
Customer service I give them 100%
The staff were very helpful and friendly,it was a quick and easy process very happy
4 augustus 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Lyn Mcguiness
Thank you for your 5-Star review!
We're delighted to hear that you found our team helpful and friendly, and that the whole process was quick and easy. Your feedback means a lot to us, and we're so pleased you were happy with the service you received.
Best Regards,
Customer Support
Repair & Assure Limited
Quick to respond to my call
Quick to respond to my call, prompt visit by engineer who condemned the w/machine. Range of replacement options poor and had to pay a significant excess to get an equivalent replacement. Moderate wait for the replacement to be installed, the installation fitters were excellent
18 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Cliff Cork
Thank you for your review!
We're delighted to hear that we were able to respond quickly to your call and arrange a prompt visit from one of our engineers. It's also wonderful to know that our installation team provided excellent service and made a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
My issues were dealt with very quickly…
My issues were dealt with very quickly and easily. Thank you 😊
7 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Beverley
Thank you for your 5-Star review!
We're so pleased to hear your issue was resolved quickly and easily. Providing fast, efficient service is what we aim for, and we really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Had a problem with my Samsung Washing…
Had a problem with my Samsung Washing machine. One quick call to Repair and Assure and an engineer was organised. The chap came out the next day, identified the problem, ordered the replacement part and the washing machine was up and running within 4 days of the initial call. Fantastic service and the engineer was friendly and knowledgeable.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Simon Reed
Thank you for your 5-Star review!
We're delighted to hear that the whole process, from arranging the engineer's visit to completing the repair, was quick and hassle-free. It's great to know our engineer's friendly, knowledgeable service made such a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service very professional…
Excellent service very professional repair successfully with no issues
29 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Harold Artiss
Thank you for your 5-Star review!
We're delighted to hear you were happy with our service and that the repair was completed successfully without any issues.
Best Regards,
Customer Support
Repair & Assure Limited
Antwoord van Repair & Assure
Dear Brain Emmett
Thank you for your 5-Star review!
We're so pleased to hear that you're happy with the service you received. Your feedback means a lot to us, and we appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Very pleasant and respectful when…
Very pleasant and respectful when spoken to. Great customer service. Never made to feel rushed, options given leaving you in control through each step.
27 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear S C
Thank you for your 5-Star review!
We're so pleased to hear that you found our team pleasant, respectful, and helpful throughout your experience. It's important to us that every customer feels comfortable, informed, and in control of their options, so we're delighted to know that's exactly how you felt.
Best Regards,
Customer Support
Repair & Assure Limited
I was dealt with great customer service…
I was dealt with great customer service at all times through out the phone call also they explained in detail I'm very satisfied with everything that I was told through out the call
29 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Miss Perry
Thank you for your 5-Star review!
We're delighted to hear that you received great customer service and that our team took the time to explain everything clearly throughout your call. It's wonderful to know you felt informed and satisfied with the support you received.
Best Regards,
Customer Support
Repair & Assure Limited
The staff who called today were helpful…
The staff who called today were helpful and polite to extend my year washer policy , didn’t take 5 minutes , then got a back up call to see if I was happy with the policy I took out
28 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Mark Heath
Thank you for your 5-Star review!
We're delighted to hear that our team was helpful and polite when assisting you with renewing your Service Plan. It's great to know the process was quick and straightforward, and that our follow-up call gave you added confidence in your Service Plan.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent company with great customer…
Excellent company with great customer service. Great communication (letter, email & via phone) to advise on renewal. I normally pay monthly DD but gave me options of paying in one payment for the year saving an amazing over £45 !! Lovely agent James who was very professional, friendly and very courteous, explaining the policy etc. highly recommended
24 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Sue Plews
Thank you for your 5-Star review!
We're delighted to hear you received excellent customer service and found our renewal communications clear and helpful.
We'll be sure to pass your kind words on to James. He'll be thrilled to know his professionalism, friendliness, and thorough explanation of your Service Plan made such a positive impression.
Best Regards,
Customer Support
Repair & Assure Limited
Quick and painless I have had no drama…
Quick and painless I have had no drama with this company .
22 juli 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michael
Thank you for your 5-Star review!
We're so pleased to hear your experience was quick, painless, and drama-free. That's exactly the kind of service we aim to provide. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Best Regards,
Customer Support
Repair & Assure Limited
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