They have been very prompt whe I have had a problem at home and when I needed a replacement dryer, they were very helpful and even gave me a choice of which dryer I wanted. What I like most about th... Toon meer
Bedrijf heeft geantwoord
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Toon meer
Bedrijf heeft geantwoord
Very impressive, I called Repair Assure on the Monday morning to say my washing machine was not working. I had a phone call the same day from a company near by to say they could call out that afte... Toon meer
Bedrijf heeft geantwoord
The staff were friendly and obliging and the engineer who came to look at the washing machine was helpful and knowledgeable. We ended up having to have a new washing machine which arrived promptly and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Contactgegevens
Chandos House, 26 North Street, BN1 1EB, Brighton, Verenigd Koninkrijk
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,7
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I have spoken to Adam
I have spoken to Adam, and he was very patient and willing to answer my questions. The price quoted was good, compared with other companies.
Customer service was courteous, I understood the way things was explained also the speed at which things were accomplished.
23 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Anthony Marriott
Thank you for your 5-Star review!
We're delighted to hear that Adam was patient, helpful, and took the time to answer all of your questions. It's also great to know that you found our pricing competitive and that our customer service was courteous, clear, and efficient throughout the process.
Best Regards,
Customer Support
Repair & Assure Limited
I was called by an agent from R&A to take up an attractive deal on a washing machine for breakdown insurance.
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it.
The agent Darren Wilson was excellent, personable, helpful and more important, patient with me. He explained the deal to me in great detail and that there would be a price reduction from £12+ to £9+.
He also also told me of an excellent deal they were doing on tv’s and again I was happy to take this up.
Thank you R&A and thank you Darren - I would have no issues in recommending your Company and services.
Michael Waller
23 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Michael Waller
Thank you for your 5-Star review!
We're delighted to hear that Darren provided such helpful, friendly, and patient service, taking the time to explain your cover options and savings clearly. We're also pleased that you were able to take advantage of our TV protection offer.
We'll be sure to pass your kind comments on to Darren – he'll be delighted to receive your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Taken money when told to cancel…
Taken money when told to cancel policies numerous times. Now can't call them to sort it as phone numbers don't work!!!!
20 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Lise
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The service was so fast after I rang…
The service was so fast after I rang and reported a fault with my washing machine. The engineer was prompt polite and knowledgeable . I would definitely recommend them
16 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Gail Grainger
Thank you for your 5-Star review!
We're pleased to hear that your washing machine fault was dealt with quickly and that our engineer arrived promptly, was courteous, and provided knowledgeable service. Your recommendation means a great deal to us, and we're delighted we could help.
Best Regards,
Customer Support
Repair & Assure Limited
The customer service was really great…
The customer service was really great and very helpful and pleasant to talk to they are not all business they are great to talk to staff and the service
19 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Matthew Martin
Thank you for your 5-Star review!
We're delighted to hear that you had a great experience with our team. Providing helpful, friendly service is very important to us, and it's wonderful to know that our staff made you feel comfortable and well looked after.
Best Regards,
Customer Support
Repair & Assure Limited
Had a great phone call with Shaun Heath…
Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way.
Also suggested ways to sort out some problems every washing machine has at some point.
For example if you have bit of a smell when using only 40 degrees as a normal temperature for washing, do a hot 90 degree wash. Also calgon is always helpful to use in an empty machine Also a hot temperature only helps.
Shannon Heath thanks so much for your genuinely polite and appreciate your help and advice. 👍
15 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Stephen Warren
Thank you for your 5-Star review!
We're delighted to hear that Shaun was able to explain everything clearly and provide helpful advice for maintaining your washing machine. We'll be sure to pass on your kind words to him. We really appreciate your feedback and are always here if you need any further assistance.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly staff and if u have a problem…
Friendly staff and if u have a problem it's solved guick phone call on 10th 11th June im not sure but 1 off them days friendly staff
10 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Karen mc grsth
Thank you for your 5-Star review!
We're pleased to hear that you found our staff friendly and that any issues were resolved quickly with a phone call. Providing helpful and efficient service is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
I have no regrets choosing this company…
I have no regrets choosing this company staff very polite and helpful. I would recommend to my friends
11 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Patricia
Thank you for your 5-Star review!
We are delighted to hear that you had a positive experience with our team and found our staff polite and helpful throughout the process. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Very pleased with the cover on my…
Very pleased with the cover on my washing machine, very reasonably priced. Takes five minutes on the phone and your covered. Well done repair & assure.
10 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Angela O'Brienmer
Thank you for your 5-Star review!
We're delighted to hear that you're pleased with the cover for your washing machine and found it to be good value for money. It's great to know that arranging your policy was quick and straightforward, as we aim to make the process as simple and convenient as possible for our customers.
Best Regards,
Customer Support
Repair & Assure Limited
Lovely customer service.
Lovely customer service,, kind and considerate,, explained everything clearly and fully.
9 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Kerry Bridgeman
Thank you for your 5-Star review!
We're so pleased to hear that you received kind and considerate service and that everything was explained clearly and thoroughly. Providing a positive customer experience and ensuring our customers feel fully informed are priorities for us, so it's great to know we met your expectations.
Best Regards,
Customer Support
Repair & Assure Limited
Had great rapport with the…
Had great rapport with the representative.
Darren was extremely helpful in explaining everything and what I get for my money.
8 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Heather Cale
Thank you for your 5-Star review!
We're delighted to hear that you had such a positive experience with Darren. Building good rapport and ensuring our customers fully understand their cover are both very important to us, so it's wonderful to know that Darren was able to explain everything clearly and help you see the value of your policy.
Best Regards,
Customer Support
Repair & Assure Limited
Darren top class sales man need to go…
Darren top class sales man need to go up the ranks. Great attitude with good attention to detail no ball ake never missed a thing explaining how I was to be assured of this policy is good for me welfare never over baring at all responses first class.
8 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jarjarbinx
Thank you for your 5-Star review!
We're thrilled to hear about your positive experience with Darren. It's great to know that his professionalism, attention to detail, and clear explanations helped you feel confident that the policy was the right fit for your needs. We pride ourselves on providing informative and supportive service without being pushy, so it's wonderful to hear that Darren struck exactly the right balance.
Best Regards,
Customer Support
Repair & Assure Limited
It was a really pleasant change to talk…
It was a really pleasant change to talk to an English speaking lady that didn't have an accent. I understood every word she said and she didn't have to repeat anything. I also know that my appliance is insured for another 12 months. Thank you for the lovely customer service
8 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Pauline Binns
Thank you for your 5-Star review!
We're delighted to hear that you had a positive experience and that our advisor was able to explain everything clearly and efficiently. It's wonderful to know that you felt well supported and that we were able to confirm your appliance cover for the next 12 months.
Best Regards,
Customer Support
Repair & Assure Limited
Breakdown cover
The staff are very polite helpful and respectful and explained everything to me slowly and made me feel like any problems I have with my TV or washing machine they will help me get it sorted
4 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Kelly
Thank you for your 5-Star review!
We're so pleased to hear that our staff were polite, helpful, and respectful, and that they took the time to explain everything clearly. It's important to us that our customers feel supported and confident, so we're delighted that you felt comfortable reaching out for help with any issues involving your TV or washing machine.
Best Regards,
Customer Support
Repair & Assure Limited
Person who rings is alwsy friendly and…
Person who rings is alwsy friendly and curtious.
2 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Daniel Garhard
Thank you for your 5-Star review!
We're delighted to hear that our team is always friendly and courteous when they call. Providing excellent customer service is very important to us, and your feedback is greatly appreciated.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service, no problem regarding staff, very polite and easy to talk to. Happy to renew service plan.
4 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jean Hutchinson
Thank you for your 5-Star review!
We're delighted to hear that you received excellent service and found our team polite, friendly, and easy to talk to. We truly appreciate your continued trust and support.
Best Regards,
Customer Support
Repair & Assure Limited
Lovely pleasant and helpful from…
Lovely pleasant and helpful from associate called Adam. And cover put in place straight away.
3 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jeff
Thank you for your 5-Star review!
We're pleased to hear that Adam provided a lovely, pleasant, and helpful service, and that he was able to arrange your cover quickly and efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
An excellent experience.
I was contacted by ‘phone regarding insuring my new fridge. The gentleman I spoke to was polite and most informative as has been the case throughout my dealings with Repair & Assure. I would not hesitate to recommend this Company.
3 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Jane Crompton
Thank you for your 5-Star review!
We're delighted to hear that you found our team polite, informative, and helpful when discussing cover for your new fridge. It's great to know that you've received the same high level of service throughout your dealings with Repair & Assure. Your recommendation means a great deal to us, and we truly appreciate your support.
Best Regards,
Customer Support
Repair & Assure Limited
Straight to the point
Straight to the point, didn’t spend too much time, clear and concise instruction, polite and respectful.
3 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Robin ANJAN
Thank you for your 5-Star review!
We're pleased to hear that you found our service clear, efficient, and respectful. Providing straightforward advice and excellent customer service is important to us, and we appreciate your kind comments.
Best Regards,
Customer Support
Repair & Assure Limited
Everyone has been so helpful and repair…
Everyone has been so helpful and repair and replacement of washing machine has been very efficient
2 juni 2026
Review zonder uitnodiging
Antwoord van Repair & Assure
Dear Sarah
Thank you for your 5-Star review!
We're delighted to hear that our team was helpful throughout and that the repair and replacement of your washing machine was handled efficiently.
Best Regards,
Customer Support
Repair & Assure Limited
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