I found repair and maintain when my freezer stopped cooling, and Wayne came out to take a look. He was polite and helpful, explained the problem clearly, and managed to get the freezer running again t... Toon meer
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I was very surprised to get such a prompt response, after a quick call to yourselves I was given a 7.15 appointment for the next day from Hotpoint. They were excellent and the problem of a loose... Toon meer
Over the past 5 years the gentlemen called Carl has been very helpful, patience, knowledgeable and gave excellent customer service and went the extra mile with me. I can only highly recommend him and... Toon meer
Be very careful with this company. Called them to have my washing machine fixed - Very pushy to get a cover policy started and then later on told me that the current fault will not be covered by thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.
Contactgegevens
7 Pine Court Business Centre, 36 Gervis Road , BH1 3DH, Bournemouth, Verenigd Koninkrijk
- 03334432315
- help@repairandmaintain.com
- repairandmaintain.com
4,2
Goed
177 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
So quick from call to repair!!
After being let down by another company I was over the moon to have my washer dryer repaired in a couple of days. My kitchen was left tidy and the engineer was very polite. Will definitely be my first port of call next time.
4 augustus 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thank you for your kind review Kate!
Any issues in the future please call us on 0800 088 2430
Have a dishwasher AEG under a warranty…
Have a dishwasher AEG under a warranty with spring plans they use hotpoint to fix my machine now 12 weeks later still not fixed ? They have offered to replace with a cheaper machine . However I would like my machine fixed have sourced the parts but they don’t use AEG for parts for a AEG machine
3 augustus 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
I have taken a look at your account and can see that your appliance has now been repaired.
We did advise at the time the required parts had no ETA and as a result we deemed the appliance beyond repair and offered you a free replacement.
You decided that you wanted your existing appliance fixed and therefore the parts were ordered as you requested.
I am sorry that you are unhappy with the service we have offered on this occasion and I have raised your case to a manager to see if there is anything we can change going forward to improve customer experiences.
All parts fitted are AEG parts, it is just a case that the parts were not in stock and took some time arrive.
Kind Regards
Sarah @ Spring Plans
Great service and excellent delivery
Having been told my existing machine was too expensive to repair I was worried that I had paid a lot for a repair contract.
Carl contacted me and they have sorted everything and a new machine for a very fair additional cost. This was an excellent deal and not a ripoff. Well done to Carl and all the team for good value and great service
Neil Croucher
29 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the review, great news your happy with the service Neil. I've also passed the feedback onto Carl. Any other appliance problems feel free to give us a call on 0800 088 2430.
Regards,
Luke
Quick to answer the phone and…
Quick to answer the phone and responsive. Talked through and explained everything clearly. Sensitive to need for speed. Would highly recommend.
28 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Good Afternoon Nick,
Thank you for taking time to leave us feedback, I am pleased to hear you have had a positive experience with Repair & Maintain.
Thanks,
Ben
engineer arrived within 2 days; job done
The engineer arrived within 2 days, at the agreed time, and fixed the appliance (dishwasher) swiftly. Very satisfied with a good service.
28 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the review Tom!
Any further issues please call us on 0800 088 2430
Regards,
Repair & Maintain
Very happy with the overall service
Very happy with the overall service. Had my washing machine fixed within a day, would highly recommend.
27 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for taking the time to leave us a 5* review :)
Integrated washing machine repair
I contacted Repair and maintain with a problem with an integrated washing machine.I got a prompt appointment which was the next day.I had an Enigneer contact me to confirm the appointment. He attended promptly and repaired the appliance .After the repairs the after service was also vey good with a follow up to make sure things were alright I received very good customer service from all staff.I will recommend this service as I will be using them in the future.
Thanks for your excellent service
21 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Hi Bisi,
Thank you so much for your kind feedback. We are glad to hear you're happy with the service provided and that your appliance is back up and running.
If you do have any future issues with any of the home appliances please give us a call on 0800 088 2875.
Regards,
Liam
Dishwasher repair
All my questions on the phone were dealt with professionally and well . The engineer was efficient but unfortunately couldn't fix my dishwasher so looked into getting new parts.
21 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for leaving a 5* review Carole!
Daisy @ Spring Plans (Repair and Maintain)
Great and prompt service
Great and prompt service, doing little extras to make our washing machine work beautifully.
21 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Hi Denise,
Thank you for taking the time to leave a review, we really do appreciate it!
It's great that your appliance is back up and running. If any issues arise in the future please give us a call on 0800 088 2875.
Liam @ Spring Plans (Repair & Maintain)
10/10
No messing around, strait out, fixed within the hour, great price and cover included.
Couldn’t ask for more really 10/10 service
9 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the 5* review Ryan! Its great to hear your happy with our service.
Any other issues please contact us on 0800 088 2875
George
Repair & Maintain
Brilliant service
Very efficient.
The engineer named Muj assessed the problem and promised to return the next day to fix my washing machine. At 8.30 am he returned and fixed it
Great service and nice people
9 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Hazel French,
Thanks for the 5* review! I have passed your feedback onto the engineer
Thanks
Ellie @ Spring Plans
I think this is a very good service the…
I think this is a very good service the engineer was very proffesinanal and did my repair in no time
7 juli 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the 5* Review its greatly appreciated
Good quick plumber and efficient.
Simple repair that I wish I had looked online how to do . Cost £80+ to get a year's service and the plumber was here less than 15 minutes . But was good and fixed the problem quickly .
28 juni 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
I'm happy to hear your appliance is back up and running & thanks for the 5* review if you need anything else then please get in touch.
Oven fixed in the 30 minutes
Oven fixed in the 30 minutes. Great work.
11 juni 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the 5* review Kieran!
Daisy
Customer Services
I booked a repair and cover with Evie.
I booked a repair and cover with Evie.
She was really good at her job and was a breath of fresh air to talk to.
She booked me in fir repair and cover and awaiting a service repair booking soon.
I hope that it will be a good experience.
8 juni 2021
Review zonder uitnodiging
After a bit of a wait for the…
After a bit of a wait for the engineer,spring plan delivered a new washer I was thrilled ,thanks to the lovely operator everything was sorted out and I couldn't be happier with the service.
4 juni 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Thanks for the kind feedback Susan!
I have highlighted you review to the customer services manager to pass your feedback on
Thank you :)
Antwoord van Repair and Maintain
Thanks for the 5* review Rob!
If you need us again please call us on 08000882430
Thanks from the whole team :)
Thanks
Hi, I paid for a repair on oven. Jed was out the following day and came with a new heating element. Good service thanks
28 mei 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Hi Leon,
Thanks for taking time out of your day to leave us a review its greatly appreciated!
Really pleased to have our washing machine back.
The two people who came out to mend our washing machine were very friendly, knowledgeable and quick when sorting out our problem. Thank you.
26 mei 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
I'm happy to hear that your machine is back up and working as it should be!
Our engineers were more than happy to help with your machine
Should you need us again please give us a call on 08000882430
Thanks
James
Customer Services
Great service excellent response time
22 mei 2021
Review zonder uitnodiging
Antwoord van Repair and Maintain
Excellent, Thank you very much!
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