Rexall Reviews 

Barrie Bayfield street rexall pharmacy charged my visa against my permission and refused to give my money back. DO NOT GIVE THEM YOUR CREDIT CARD INFO or expect frauds on your card.

I bought Rexall Heavy Duty Bandages because my pharmacy was out of Johnson & Johnson. They don't stick. The area was flat on my foot. The wound was a small blister. It was clean and dry. I used 4 of the bandages and they all fell off within the hour.

I went to the Rexall Drug store at 63 Wellesley Street E. Toronto, ON M4Y 1G7 Store #1974 to buy Paper Towels.

There was a sale tag for members of BeWell indicating that Sponge Towels 6-Roll was on sale for $5.77.

Directly above the price sticker were a number of packages of Sponge Towels 6 rolls. I took one of the packages to the cashier and the price that showed up was $27.11 I stated to the cashier that the price must be incorrect. No one with any sense would pay $27 for 6 paper towel rolls.

I was not allowed to speak to the manager, but the cashier said that whatever the cash registers indicates is correct. I took him to the shelf and I showed him where the packages were located and the pricing below.

He went down the shelf and picked up a Sponge Towel 2 Roll and said that was the one on sale. I had taken the sticker off the shelf and I showed it to him. He then said that it was not the sale item. I asked him why these 6-roll packages were placed above the sticker.

He had no explanation, but would not call the manager.

I tried to send a message to Rexall on line using their customer service website; however, I was unable to submit my message, so after 4 tries, I gave up.

I tried to call Rexall customer service but was instructed to leave my phone number and a brief message because they were being overwhelmed by customer inquiries and all operators would be busy until after the office was closed.

Is this some kind of pricing fraud? I believe that a store must sell the product according to the price on the sticker.

I have left my phone number and a message with Rexall and asking them to please help me in this matter.

Based on my experience with REXALL, I doubt if I will hear from them in the near future.

Preferred solution: I would like them to honour their sale price of $5.77 and stop acting fraudulently.

This Rexall is alway top notch The employees are alway pleasant and helpful when needed it is the only reason I returned to the store as I’ve gone to many other Rexall stores and there’s nothing but miserable people there

Used to love your stores but since blackbird security came in I no longer will set foot in any of your stores. Also your employees are incredibly RUDE! Imagine if someone famous walked in and that’s how you treated them! You’ve also falsely accused me of theft and I’ve no been banned from several stores well that’s fine I don’t care I cut up my be well card into a bunch of pieces and haven’t been back to any of your stores since. You keep this up and you’ll close more stores. It’s only a matter of time because when you have high theft, poor customer service, high prices, and you put profit above people ultimately it will lead to stores restructuring, closing, and eventually you’ll just go out of business! So yeah I’ll shop at stores like London drugs they treat people who are disabled like decent people and not discriminate against them, and accuse me of stealing! So forget you! Never again! Oh yeah I saw a dude stealing in a store but nobody even bothered to stop him! I wonder how they would feel if someone did that to them because if they walked into my business I’d give em a taste of their own medicine see how they like it? Doesn’t feel very nice does it being discriminated against. I didn’t choose to be born with a disability. Hell if I had a choice I wouldn’t be here at all. But here I am. I wouldn’t recommend you to anyone let alone my dog I’ve had better service from a chimpanzee! RUDE STAFF RUDE SECURITY! In fact you would most definitely not be welcome in my place of business! I can discriminate too where I spend my money and it certainly isn’t in your store, online, or any of your vending machines why because you’ll say I stole it even with a receipt! I wonder how Louis liggett would feel if he saw how his company is being ruined today? He’s probably rolling in his grave! You deserve zero stars but the site won’t let me so you get one lousy star out of protest only! No stars for you! Don’t bother with writing to corporate because they don’t answer and it’s obviously because they don’t care! You deserve a big fat F!

I Recently in FMC, I had a terrible experience with a pharmacy worker at the Rexall Pharmacy, Foothills Hospital. This person was extremely rude and unprofessional, making my visit a complete nightmare. From the moment I approached the counter, their behavior was dismissive and unwelcoming, and their tone was condescending and abrasive.

When I tried to ask a question about a faxed medication, they rolled their eyes and snapped at me, as if I was wasting their time. I felt completely embarrassed and disrespected by their behavior. It upset and stressed me, knowing I had just been discharged after recent open-heart surgery. It was clear they had no interest in helping me or addressing my concerns, and they made no effort to provide any guidance or advice.

Their unprofessionalism was evident in every aspect of their interaction, from their lack of empathy and sensitivity. We had no option but to get my prescription from that pharmacy at that time, so we had to wait because I needed to take the medication as soon as I reached home. I left the pharmacy feeling upset and frustrated.

In my opinion, this person is a disgrace to the healthcare industry, and it is unacceptable to treat patients in such a disrespectful and dismissive manner. I would strongly advise anyone to avoid this pharmacy and seek out a more professional and caring healthcare provider. It is clear that this pharmacy worker is not qualified to serve the needs of patients, and their behavior is a serious cause for concern.

The pharmacy employees on Thomas St & Winston Churchill suck. They always make mistakes with my medications. I drive half an hour to get my medication and it is not all ready. They make me drive three times to get all of my medication. It is not a good service and i believe to go somewhere else to get my refills.
Also I have to pick up 90 as the doctor said. they give me my different amounts. some for 20 days, some for a month and some for 90 days. this is not the first time.

The people working in the rexall at 68 maple ave in barrie are rude and dismissive. The prescriptions arent on time and alot of the time i cant get through on the phone

The employees are very polite and efficient. My concern is not with them. I was recently in the new store in the Brightwater Community in Port Credit, Ontario. While there the cashier was busy preparing some items to be disposed of. I asked why the items could not just be marked down and sold. Apparently there is some Rexall "policy" that does not allow this with certain items. The items in question were earrings and scarves. Some earrings had $24.99 price stickers on them. I returned later in the day to see if in fact these items were on a discount table and was informed they had been put in the trash. At the same time there was a big clear trash bag full of family-sized potato chips that had newly expired dates. They were being thrown out as well. I said that I would take these items to the food bank as they would still be fine to eat and use. Once again I had various employees tell me it would not be allowed, against policy, etc. and must be disposed of. Port Credit has many homeless folks out walking around that could have made use of these items. I see no reason why these items had to be destroyed. Maybe you could advise me of Rexall's policies and reasons for. Thank You. PS - when previously in the store they had Christmas wrap on sale for 6 cents a roll and I purchased 35 rolls and made three trips to do so as I did not have my car that day.

Terrible pharmacy services. Dealt with them for many years and time after time there was always one problem or another to be fixed before I got my scripts. Finally took my business elsewhere to a local independent pharmacy bc Rexall Paris is so disorganized and inefficient on a consistent basis. Service has gotten worse over the years. Highly recommend ANY other pharmacy in Paris.

My friends and I, a group of eight, recently reunited after a long time apart. We were excited to purchase matching nail polish and perhaps some candy, hoping to enjoy a fun day out together. However, as soon as we entered the store, we were met with disapproving stares, which made us feel extremely uncomfortable. Despite this, we proceeded to the aisle we intended to browse.

Within just a few minutes, two female staff members approached us in a confrontational manner. Their attitude was unprofessional and rude, and they seemed to be visibly judging us. One of them asked, in an unnecessarily harsh tone, "Are all of you planning on buying something?" We were left speechless, bewildered by the aggression in her approach. Is there a policy here that limits the number of people who can shop together? I highly doubt it.

The staff member then demanded, "If you're not buying anything, please leave," glaring at us as though we were an inconvenience. We are a group of 15-year-olds—does that automatically make us suspicious in their eyes? Were we being treated this way simply because of our age, as though we were criminals or potential thieves?

Feeling deeply uncomfortable and disrespected, we left immediately, no longer interested in making any purchases. We were made to feel unwelcome and inferior, and the staff members seemed almost pleased with themselves for 'kicking us out.' This experience was utterly disappointing, and as a result, I will never return to this store. I'm certain my friends share the same sentiment. I will be sure to spread the word about the appalling customer service and the unpleasant atmosphere that prevailed during our visit. This store does not deserve my business, and I would advise others to consider shopping elsewhere.

Rexall Jasper Ave 108st. Edmonton. No matter if you're Caucasian, a senior...or whoever walks in the store.. ..security & one staff member in particular follow you around & LOUDLY ask if you need help finding something. Horrible shopping experience today & I'm not the only customer if you look at Google. I'm a former loss prevention officer & this isn't how you do security. This place is losing customers as they should be, going on too long...for many months if not a year. Not returning & spending my money elsewhere.

They can provide salient information and use common sense when it comes to their craft. READ what's on the packaging...
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I don't post a lot but this one raised my ire. I couldn't find anywhere else to leave a review or file a complaint.
I had purchased a Shingrix shot in September 2024 from @Rexallpharmacy on Henderson Highway, with an expiry of February 2025. I have had shingles which subsequently caused Ramsay Hunt Syndrome. At the time of purchase I informed them I wouldn't be using it until a later date as I was feeling the effects of RHS, which is extremely debilitating. I had called the pharmacy yesterday to check on having it administered today and they confirmed they could do it today. When I arrived they stated that the product was 'too old' as it had been purchased (at their location) and they couldn't administer it and I'd have to buy a new one (cash grab!). I reminded them of what they had said at the time of purchase as well as the expiry date (clearly marked on the outside of the box, 02 2025) and that it had been stored in the refrigerator per their instructions so would be good to use. They refused to administer it. I can't believe how much stupidity exists at almost every level of service and supply, even amongst 'professionals'. Being nice doesn't cut it anymore. Ensuring you have the correct information and following direction as provided by the 'professionals' apparently doesn't work either. Where have we gotten to? Where are we headed? Absolutely ludicrous! If I'd been willing to spend another $150.00 for a fresh shot, it would have not been an issue. Makes me angry!!!
That's my rant..

I normally don't write reviews regarding services but in this case. I feel I should.
So... I will start out by stating I'm a healthcare worker. I have asthma and my doctor must have forgot to send a ventallin prescription refill. I know my regular pharmacy would fill it without a prescription but being new years day...it was closed. I had an mild asthma attack this morning but subdued it the best I could with hot fluids and oregano. I was hoping to make it until tomorrow so I could go to a clinic and not inconvenience 911 or hospital services for people that had extreme emergencies.Clinics are closed so my options were limited. Hospital or 911. I called 911 and apologized for calling the emergency service. After explaining the situation they informed me that ventallin is a emergency medication and a pharmacy can dispense it at their discretion. Now. I used to use Rexall in Barrie at 567 essa road for over 5 years. I loved the staff and the manager Nathan was always great to me. I used to bring tim Hortons and even a chicken diner for the staff on one occasion. That's how happy I was with their service. I decided to go there. After explaining everything to Nathan. He explains he can't issue ventallin to me. His exact words were it's up to the pharmacist discretion which I understand. I breathed loudly so he could hear my byblasma crackle in my lungs. Clearly any healthcare worker would hear the distress.
Luckily there was a symbicort prescription on file but anyone who has asthma should know that ventallin is the only medication that will help immediately.
I'm not sure if pharmacists sign an oath like doctors to help people in need but Nathan clearly didn't.
Nathan....I have never been so disgusted with healthcare service. You should be ashamed to be a pharmacist!!!!
I will never use rexall again I will make sure to share this story with everyone I know that uses rexall as well. I understand this was an uncomfortable request to ask under the circumstances but clearly I needed ventallin.
What is wrong with our healthcare. When a pharmacist can't help someone that is in distress. Or did you just not believe me Nathan. Either way, it was disgusting and shameful!
Stay away from Rexall in Barrie on essa road. I had a repore and I wasn't a stranger with them and this is how I was treated. The ironic thing was, I had the same situation a few years back and Nathan helped me then.
Where's the consistent healthcare approach!!!!!

The pharmacy service is pathetic. I have reported about this on two prior occasions but nothing has improved.

A few comments - a delay in filling my prescription was incurred due to voicemails not being picked up by staff, when I questioned if this was correct, I was advised that was not correct, and that the incorrect number was being used by the Dr, I later received advice that voicemails were not being picked up, and therefore the filling of my prescription was delayed.

As well, I registered to receive text/vmail updates when my prescription was ready for pick up, I receive these updates inconsistently.

Lastly, my filled prescriptions are rarely easily located….

Bernie from the Rexall in Bradford was incredible kind and superbly helpful!! Such a wonderful human being it was so wonderful to interact with him. He helped me send two packages extremely quickly and with a beautiful smile on his face the entire time!! Thank you kindly for the pleasant experience!!! :))

Rexall Pharmacy at 1113-1115 Wilson Ave, Downsview, Ontario, M3M 1H2, has 2 excellent pharmacists/managers - Shagufta and Seham, but only when they are available. They are absolutely overworked and cannot manage the influx of customers. Long waits for their excellent service/support. For a quick question about medication, there is no point of telephoning as you can be on hold for more than an hour. Long wait at the pharmacy counter too. This Rexall Owner needs to employ more pharmacists!!!!! The current 2 pharmacists intensive and extensive knowledge is attracting way too many clients for the current abilities of staff. They need more computer systems and more staff if they want to carry on this popular business. During flu vaccine season, it is horrendous to be served. The 2 employees mentioned will get PTSD soon. It is inhuman to pile so much work on the one pharmacist on duty at any time.

If I could have given a zero, I would. Absolute garbage from the moment I entered. I do not like Rexall in general but Rexall Ajax on Westney is garbage. No customer service, lack of etiquette, very accusatory. Never again! Shoppers or Walmart or anywhere else.

Went to drop off prescription for antibiotics. Was told it would take a minimum of 1.5 hrs. Always the same at this pharmacy (Rexall outpatient pharmacy at ACH). Staff doesn't seem to care when you decide to walk away. Hire more staff so you can tell ppl "your prescription will be ready in 15 minutes." That's how other pharmacies do it ! Will not fill any prescription at this pharmacy going forward.