Rexall Reviews 

Just moved to VV had all my prescriptions moved to this pharmacy they had issues with my benefits I call was a 300.00 prescription so wanted it to be ran through I had my benefit provider on the phone willing to assist the pharmacist use some code he absolutely refused to talk to them!!!! So rude and unprofessional I apologized to my benefit rep and informed her I would go to the other pharmacy in this small town and have them request my prescriptions!
What a shame such horrible service when moving to a new town!!!!
Shame on you Rexall for employing such a unprofessional and ignorant pharmacist!

My issue at Rexall drugstore in Keswick has been resolved. I finally got all my medication the issue dealt with friendly Greetings as always.. Thank you, Rexall and Samanatha Colleagues in the pharmacy for looking after the issue.. Thank you. Donna

Selling expired product. Here is how they justify it:

We received a response from the team, and they have clarified that, per SOP, if an exact day is not listed, the expiry date should be inferred as the end of the month— in this case, September 30, 2024. And you are still selling this? Waiting for the last day of September????? This is why a markdown coupon has been applied to the product (yes, from $63 to $57 - ridiculous). The vendor has also confirmed that it is indeed an expiry date, and the product remains valid until the end of the month.

This product expiry date says: September 2024 ALREADY IN THE EXPIRY MONTH.

I went to the drive through window to get my meds and the old dude couldn't hear me and I couldn't hear him, he left and I didn't know why. I re- pressed the button for service and he came back, this time I think he could hear me but I still couldn't hear him, I said loudly to take my health card and give me what I needed. I don't know what I might have said but I still wasn't pissed at him but a minute later he comes to the window and tells me he won't give me my script because I swore at him. As far as I'm concerned, I never said any derogatory slurs to him. I'm finished with this place, I only used this place because it was a great location. I hope it goes under

Well I was in the store and asked to replay my lottery tickets because I have bad eye sight they did not replay my tickets and told me I have to rewrite Mt tickets and I can see the numbers on the slips and then they told me I was banned from the store and I had won 10 dollars and I paid for the encore on the two tickets I won and then the cashier told me that I was not getting thec8 dollars from the tickets I won so if this is the way you do business good luck to you I'm shocked that they refused to give me my money laat time I will ever go back to rexall

This is the worst pharmacy in Calgary. This is probably my 7th visit, and there has been an issue every single time without fail. Either they send a message without having the medication in stock, or they promise the wrong timing—this has happened 5 times in a row. I don't know what basic system problem they have, but the staff clearly lack the proper training to work and process prescriptions. I also wonder if they even have the right education!

Asked a simple question to the pharmacist as to what she would recommend for a B12 supplement. The replied (without any smile), have you looked on the shelves, and replied yes, but I would like to know which one you would recommend, she then replied, the ones over there with the green cap. A month prior, I went at the same location and dealt with another pharmacist, this one replied, I cannot help you, I have 4 customers to assist. Did not bother to give me a time frame for when she will be able to assist me. This store is located on Derry street in Mississauga. If you want to experience a good customer service, go elsewhere like I will now do.

New girl at the post office acting bizarre. Zero customer service skills and apparently being nice is seen as strange by these people. They should be taught how to smile and behave in public because when you serve the public, there's a way you need to behave and its not about you.... (Walkley branch in Ottawa)

Received a voice mail from an anonymous Rexall pharmacy worker with a hard to understand message about a prescription from January (this was on June 11). Turns out when I got my prescription filled in January they only filled half in two separate orders and left the other half sitting there for 6 months without attempting to contact me. Also, every time I fill a prescription they fail to properly apply my health insurance and I have to spend at least 10 minutes explaining this and have them redo the billing. On another occasion my insurance was cut off because they sent Rexall a form for Pharmacare that needed updating and they sat on it for 6 months until my insurance was cut off. Turned out I had filled the form correctly years ago and had a copy at home. Informed the insurance company to deal with me directly not Rexall. Booked an appointment for a Flu shot last year and sat waiting while they filled prescriptions assembly line style. There was no one in front of me. got up and left and got a shot at Shoppers Drug Mart. I have had several billing issues over the years with Rexall making mistakes on my insurance coverage that had to be reimbursed at a later date by sending in receipts. I have been a customer for over 28 years but the inconvenience of the constant errors no longer makes it not worth driving the extra five minutes to Shoppers Drug Mart.

Absolute worst selection and highest prices of any store. I don’t know who the target demographic is supposed to be. Rich (unhealthy) morons whose vehicles happened to break down in the Rexall parking lot? Absolutely zero reason to go here. I’m sure it won’t be long before the whole company is up for sale again. Who would actually want to hang on to this gong show of a business?

Hey Rexall if you want customers to do your survey why are you charging 3$ to do it?? I tried a few times to do it and the same thing came up on screen ! Credit card form stating 3$ to proceed?? Another Rexall rip off !

Ellena is the Sweetest worker always kind and smiles all the time. She is so helpful always willing to help you. Makes me feel welcome.❤️

Horrible pharmacy, this is about the one in Leduc,Alberta. They are incompetent and very rude. Especially glory that works there, it has gone way downhill since she started. She should be fired at the amount of incompetence she has and no customer service skills at all. Just plain mean and rude all the time

This company does not support its customers or stand behind the products they sell. I have bought many from ft cards and a very high percentage of them didnt work right out of f the package. When. Advised them of the reocurring problem they didn't do anything about it. They sent the card to the their supplier ad it always comes back the same. Nothing wrong with it. Should work. But they don't. I left 3 messages for the head office and they never even called me bacK!! I'm out hundreds of dollars for these cards. They sell the cards and I paid them my hard earned money andtgeir attitude is nothing we can do. I am now taking them to court over this. They sell the product and I paid them the money. Then they run from the issue. Horrible.

Once they had no medical in stock, kept my prescription so I couldn't go elsewhere. The next time they made me wait 10 minutes for a box that was on the shelf and charged a 12.99 fee for putting it in a paper bag. Very rude staff, never going back to Bolton.

I bought rexall pregnancy tests and both were def positive results. I WASNT PREGNANT! IT WAS HEARTBREAKING! I have heard that EVERY test has these lines.. how are you able to sell these tests to people?? Pretty much every forum or blog says the same. They mostly alllll have the positive line. These need to be recalled!!! And freakin fixed. Its not ok to mess with peoples hearts

Ugh. I had to use Rexall pharmacy today as I needed my prescription for antibiotics delivered, and my particular pharmacy doesn't do that. I used the location at 3310 Portage Ave. in Winnipeg, MB. I called them as it was a new prescription being faxed from an online doctor service, made sure delivery was possible, and gave all my info. I was told it would go out the following morning, that it would be ready within the hour but if I wanted delivery , it would be delivered around 11 am the next day.
This was fine. I found it odd that there was no way to get a text/email when the prescription was filled or on its' way. I realize I was a new client, but they had all my info, plus I downloaded the app. The app, with all my info, said it had no record of the prescription so I couldn't check it there.
I waited til the afternoon and no delivery. I tried calling several times and no one answered. There was no voicemail. I also emailed and got no response.
I finally reached someone at 4 pm, who even after entering my info acted like he had no clue what I was talking about. He placed me on a lengthy hold, said it didn't go out this morning because it wasn't ready on time (what happened to it being ready last night?) , but it would be delivered shortly. It dawned on me they had no payment info. I asked if they could charge my card directly , he said no, I had to pay the third party delivery person with cash or a cheque. What year is this again? I don't own cheques and almost never have cash. Miraculously, we had some to pay for it, thank goodness, otherwise I would have been left with no options. Given that most people use cards nowadays, it would have been helpful to know I needed cash or a cheque before I asked for delivery.
You can guess what happened next.
Hours went by, I tried calling, no answer at all.
I finally reached someone at 630 pm. She , again, had no clue even after entering my info. I told her if it hadn't gone out yet, could she please fax it to another location, as I needed this tonight. I was placed on another lengthy hold.
She finally came back and said it had literally just gone out and would be delivered by 10 pm.
Um, what?
It finally arrived. The delivery person was very nice, he had nothing to do with it so I don't fault him at all. I thought it was weird that he was carrying cash and took cheques, but no square/terminal for debit or credit. Isn't that dangerous?
In this day and age, there's no reason filling a prescription for a common antibiotic should be that much of a chore. I realize they're likely short staffed, but answering with a "We're super busy and short staffed, can you call in an hour?" goes a long way. It was also highly concerning I got three different answers from different people, and they seemed totally baffled as if my request was totally bizarre or something and they'd never heard of me, or it, before even though I spoke to three staff members and they had the info (presumably) in their system.
I will never deal with them again, if it's this much of a gong show to get an antibiotic, I don't want them managing my daily medication. It's not as if this is a mom and pop corner pharmacy, they're a major chain. There's no excuse for this. I should add , no one offered any apologies or explanations.

if I could put 0 for a review I would, the Sudbury Rexall on Bancroft Drive, the manager phamacist is aggressive, disrespectful, abusive of elderly people, He raises his voice so everyone in the store can hear him, all the staff and customers.he is very aggresssive beware to all women and elderly people.. He is a disgrace as a manager pharmacist. They all the pharmacists do not let you know when your doctor sends you a new medication. do not advise you on what to do...they send your medication by delivery without your knowledge and permission...they are the worst pharmacy I ever dealt with, run if you can

Pharmacy was stealing pills from my filled bottles before I picked up the prescriptions. When I asked the pharmacy to investigate and call me back, they ghosted me. I guess someone wasn’t happy their “free pill” supply was being interrupted. So now I will write reviews on every website I can think of every time I remember about how they discriminated against someone (me) with a legally recognized disability (multiple disclosed disabilities actually), because every customer should know what kind of a company they are giving their money to. It’s 2024, making fun of people for things they can’t help isn’t cool. I didn’t body shame any of the staff members.

Invisible disabilities are real. I am not sure why people bother working in a pharmacy if they don’t want to fill prescriptions (especially when they are stealing meds from the bottles! I would have thought that would have been motivation in itself.). Literally the only solution the store offered was for me to get blister /bubble packs for my medications. “Because our staff keeps stealing pills and we don’t want to actually solve the problem, here is a workaround in the meantime. Hopefully you don’t die from seizures.” Except they never said they hoped I didn’t die, and they definitely never said or implied anything resembling an apology.

0/5 stars. I would not recommend this store, unless you want to have any of the following: a seizure (literally), a place to call when you are mad because they messed up your critical meds (better than taking out your frustrations on your wife), if you are trying to recover from self harm and getting someone to hurt you would be like baby steps to completely stopping from hurting yourself, if you are a pharmacist or tech and have sticky fingers then this might just be the perfect job for you to pad your pill pockets.

My partner has been using the rexal Pharmacy at lincoln heights ottawa. The pharmacy service is apalling. There is a crazy amount of racism against white people. To the point of absolute rudeness. People arent coming to a pharmacy for a happy pill. People are sick . You are part of the health care system. If your pharmacy do not like white people then simply change your pharmacy thats all you serve. I have no problem with that. He has been constantly charged for prescriptions and not getting them when he goes back in they say sir when you get older you forget. He is 50. They refuse to give receipt from register saying its on the bag. He is told white people are so whinny. Obviously with these hiring times you have had to take less desirable workers. I will as much as i can get the message out. Your cash versus meds are not lining up. So they skimming meds in there. What they are doing with them i wonder!!!!