We purchased the ride on tractor and trailer for our little boys birthday and had a great service from start to finish. The ordering part of it was simple and straightforward on the website an... Toon meer
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Honestly, over the moon with product and customer service. Genuinely shocked to know they're small business as they have truly gone be above and beyond, made sure my last min order arrived in time for... Toon meer
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We went to showroom to buy a birthday gift for my son but no body assisted us all that they done is one lady come and told us make the decision fast because they closing at 5 and we wasted our 2hrs t... Toon meer
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We had a great experience at this RiiRoo car showroom. The team explained all the models clearly and patiently answered all the questions we had, which made choosing the right car much easier. They... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
From Electric Ride On Cars for Kids to Quads, Go-Karts, and Scooters. All with UK Based on Customer Support and Expertise.
Contactgegevens
Godwin Road 5, NN17 4DS, Corby, Verenigd Koninkrijk
- hello@riiroo.com
- riiroo.com
4,2
Goed
6K reviews
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Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Excellent service
Excellent service, third time shopping and we will be back again. Highly recommend
14 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Josie,
Thank you so much for your lovely review!
It’s amazing to hear that this is your third time shopping with us, and even better to know you’ll be back again! We really appreciate your continued support and recommendation.
We look forward to welcoming you back!
-RiiRoo Team
Top experience buying from here
Top experience buying from here. The price, staff communication and service were top class. Highly recommended
14 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi John,
Thank you so much for the fantastic review! 😊
It’s brilliant to hear that you had such a great experience with us and were happy with the price, communication and service you received.
We really appreciate your recommendation and hope you enjoy your purchase!
Kind regards,
-RiiRoo Team
Wrong orders delivered and failed battery within 9 months.
Disappointing after-sales support
I ordered two quads for my children at Christmas 2025, at a not insignificant cost, I would add. Firstly, they delivered the incorrect items. Then, when correcting this, they failed to provide the correct-coloured stickers. To be fair, they did respond and remedy both of those situations, so I initially felt that they were a decent company to deal with.
However, the battery in one of the quads has now failed after around 10 months, despite me ensuring that the batteries were maintained and charged in accordance with the manufacturer’s instructions.
The quad takes three batteries, and RiiRoo discounts each by £10 as a gesture of goodwill. Reducing to £95 including delivery. While I appreciate the reduction, it’s hardly doing me a great favour when the price is simply being brought more in line with what you can buy equivalent batteries for elsewhere.
They claim to provide only a 30-day warranty on batteries. However, this is not compatible with the consumer’s statutory rights under the Consumer Rights Act 2015. Items must be fit for purpose and reasonably durable. These batteries clearly are not.
I would encourage anyone considering ordering from RiiRoo to think carefully about the likelihood of being left with a rather large and expensive useless object in their garage after less than a year, and whether they are prepared to potentially spend £100 or more every so often replacing batteries for a problem they didn’t create.
The quads themselves have been good and my children have enjoyed them, but unfortunately the experience with the after-sales support has left me very disappointed.
1 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Chris,
Thank you for taking the time to leave your feedback. We’re sorry to hear that you’ve been left disappointed with the after-sales support you’ve received.
We completely understand that having to replace batteries is frustrating, particularly when the quad itself has otherwise been enjoyed by your children.
We would, however, like to clarify one important point regarding the battery. Rechargeable batteries used within children’s electric ride-ons are consumable components. Their lifespan can vary considerably depending on charging cycles, storage, usage, temperature and a number of other factors, and unfortunately a battery can deteriorate even where appropriate charging and maintenance procedures have been followed.
Our battery warranty terms do not remove or replace a customer's statutory rights under the Consumer Rights Act 2015. However, a battery failing after a period of use does not automatically establish that it was defective or insufficiently durable at the point of purchase.
As the batteries were outside of the applicable warranty period, we offered a goodwill discount towards replacements to try to help with the cost. We appreciate that you do not feel this offer went far enough, but it was offered genuinely as a way of helping you get the quad back up and running.
We’re pleased that your children have enjoyed the quads themselves, and we’re also glad that the earlier issues with the original delivery were resolved. We are sorry that your more recent experience has left you feeling differently about RiiRoo.
Kind regards,
-RiiRoo Team
RS6 Avant
We ordered the RS6 Avant for our daughters 1st birthday and we ordered the wrong bundle by accident as we didn’t realise the bundle we ordered didn’t come with a parental remote so I emailed them and Kayleigh got back in contact with us straight away and sorted our issue out quickly and they’ve said they will send us a parental remote out for free! This company is great and they respond to any problems quickly and resolve them fast, I would highly recommend them! Definitely five star review from us!
14 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Nicole,
Thank you so much for your amazing review! 😊
We’re so pleased we could get the parental remote sorted for you and make sure your daughter’s RS6 Avant is ready for her 1st birthday!
It’s lovely to hear that you were happy with the quick response and how everything was resolved. Your recommendation and five stars really mean a lot to us.
We hope your little girl absolutely loves her new RS6 Avant and has an amazing birthday!
Kind regards,
-RiiRoo Team
Excellent fast delivery
Excellent fast delivery, very pleased with G Wagon
12 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Leena,
Thank you so much for your lovely review! 😊
We’re delighted to hear that your G Wagon arrived quickly and that you’re so pleased with it! 🚙💨
We hope it brings lots of fun and plenty of amazing adventures!
Thank you for choosing RiiRoo.
-RiiRoo Team
Good service
Excellent service from RiiRoo I’ve been getting my kids ride-ons here for years now. Great service everytime, quick delivery, good quality products always been able to get spare parts lovely team to deal with.
10 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi David,
Thank you so much for the fantastic review and for choosing RiiRoo for your kids’ ride-ons over the years! 😊
It’s brilliant to hear that you’ve consistently been happy with the service, quick deliveries and quality of our products. We’re also really pleased that we’ve been able to keep you going with spare parts whenever you’ve needed them.
Your continued support genuinely means a lot to the whole RiiRoo team, and we hope the kids have plenty more adventures ahead!
-RiiRoo Team
Antwoord van RiiRoo
Hi Richard,
Thank you so much for your review! 😊
We’re really pleased to hear that you’re happy with the service you received from us. We really appreciate you taking the time to share your feedback!
We hope to see you again in the future.
-RiiRoo Team
This company is amazing I bought a bike…
This company is amazing I bought a bike it was fantastic my boys loved it after a week unfortunately it picked up a problem (these things happen) I contacted the company they were so helpful offering a repair or replacement straight away! I was genuinely worried when it first went wrong as had problems returning an electric scooter a while ago with a big brand company even over 8 months later still not been sorted but they replaced my bike within a few days even offering a courier to come pick it up and bring a replacement at the same time. 100% trust with this company and they have a customer for life.
9 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi David,
Wow, thank you so much for such a fantastic review! 😊
We’re sorry the bike developed an issue, but we absolutely love your attitude of “these things happen” – what matters to us is making sure we put things right when they do.
It’s brilliant to hear that our team could make the replacement process quick and straightforward, especially after the experience you’ve had elsewhere. Knowing that you now have 100% trust in RiiRoo and consider yourself a customer for life genuinely means so much to us.
We hope your boys have many more adventures on their bike!
Thank you again for your support and recommendation.
-RiiRoo Team
Best ride on toy company.
I've used riiroo for many years for my grandsons ride on toy, and still use them for there high powered range, there products are always of high quality and would highly recommend them to anyone, there customer service even went above and beyond to help fix a fault on my grandsons EX1S bike.
11 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Gaz,
Thank you so much for such an amazing review and for continuing to choose RiiRoo over the years! 😊
It’s brilliant to hear that your grandsons have enjoyed our ride-ons and that you’ve stayed with us as they’ve moved onto our higher-powered range.
We’re especially pleased our Customer Service team could go above and beyond to help get your grandson’s EX1S back up and running.
Your continued support and recommendation genuinely mean a lot to the whole team. Here’s to plenty more adventures!
-RiiRoo Team
Great customer service.
23 augustus 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Lesley,
Thank you so much for your lovely review! 😊
We’re really pleased to hear that you received great customer service from our team. We really appreciate you taking the time to share your experience with us.
We hope to see you again soon!
-RiiRoo Team
Avoid
Avoid, appalling after-sales service.
I bought a brand-new, expensive quad for my son’s birthday on 8 August. It was faulty from the start. Despite the company knowing exactly which quad I purchased and me sending photographs, even removing and photographing the faulty part itself, they managed to send the wrong replacement part THREE times.
I eventually insisted on a replacement quad. They agreed, but what followed was more delays, chasing and contradictory information. Their live chat, which they repeatedly told me to use, didn’t work, there is no effective way to speak to anyone, and email responses can take 24 hours or longer.
They then took 10 days just to send me the empty box needed to return the faulty quad, despite me chasing them repeatedly. I now have to dismantle and return it, and they still won’t dispatch the replacement until the faulty one has been received and inspected.
It is now 11 September, over a month after my son’s birthday, and we still don’t have the working quad we paid for.
Mistakes happen. What is unacceptable is making a customer spend weeks chasing a company to put right a brand-new product that was faulty from the outset.
Disjointed communication, repeated incorrect parts, broken contact methods, missed timescales and absolutely no urgency to resolve their own mistake. I would not buy from this company again.
8 augustus 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Samantha,
We’re very sorry to read your review and completely understand your frustration, particularly as the quad was purchased as a birthday present for your son and this has taken much longer to resolve than any of us would have wanted.
We sincerely apologise for the incorrect replacement parts that were sent and for the delays and communication issues you have experienced throughout this process.
Regarding the return box, the delay has not been because we are unwilling to arrange the return. We do not hold spare empty boxes specifically for returns, and our team have been trying to source a box large enough to safely accommodate your quad. We did not want to send you a box that was too small, only to cause further inconvenience and delay the return process again.
We can now see that the return box is out for delivery to you today, so hopefully this will allow us to finally move forward with the return without any further unnecessary delays.
Once again, we’re genuinely sorry that what should have been an exciting birthday present has resulted in such a frustrating experience, and we will do our best to get this resolved for you as quickly as possible.
-RiiRoo Team
Ex3s quad
Good customer service,all the staff who i had contacted with help me with my inquiries concerning new parts,for my sons new ex3s quad,good product by the way so I bought another one,
3 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Mathias,
Thank you so much for the great review!
It’s fantastic to hear that our team have been able to help with all your enquiries and the parts you needed for your son’s EX3S Quad.
We’re especially pleased to hear you’ve been so happy with the quad that you’ve bought another one! That really means a lot to us.
We hope your son has loads of fun on them both, and thank you again for choosing RiiRoo!
-RiiRoo Team
We went to showroom to buy a birthday…
We went to showroom to buy a birthday gift for my son but no body assisted us all that they done is one lady come and told us make the decision fast because they closing at 5 and we wasted our 2hrs therewere no body to assist us and they were no at all interested in giving assistance. Actually i felt really bad why i choose this showroom. Last we choose one car but when going to pay they said ohh its already sold .. very bad…
10 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Gayatri,
We’re sorry to read your review, as we don’t feel it accurately reflects the assistance provided during your visit to our showroom.
You were with us for over an hour, and during this time members of our team assisted you on several occasions, including discussing the different models available, explaining the differences between them and going through pricing to help you make the best choice for your son.
Unfortunately, when you decided on a particular vehicle, we discovered that this specific item had already been sold. We were very apologetic about this and, to help resolve the situation, we offered you a discount.
Our team also assisted you with getting the item into your vehicle and continued to help throughout your visit.
We’re sorry if you felt rushed towards the end of your visit. Our showroom closes at 5pm, which is why our team made you aware of the closing time so that we could ensure you had the opportunity to complete your purchase before we closed.
We’re genuinely disappointed that you left feeling you had not been assisted, as our team spent considerable time helping with the models, prices, options and your eventual purchase. Nevertheless, we appreciate your feedback and will take it on board.
Kind regards,
-RiiRoo Team
The staff @ RiiRoo are very friendly…
The staff @ RiiRoo are very friendly throughout, especially Honey.
The showroom has ample examples of the products they offer and the quality is second to none.
I would highly recommend.
9 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Harriet,
Thank you so much for your fantastic review! 😊
We’re so pleased you enjoyed your visit to our showroom and had such a positive experience with the team, especially Honey! We’ll make sure your lovely feedback is passed on to her.
It’s great to hear you were impressed with the range and quality of our products too.
Thank you for recommending RiiRoo – we really appreciate your support
-RiiRoo Team
We visited riiroo today and net with…
We visited riiroo today and net with honey she was very helpful and helped us get the pefect gift for our little boys 3rd birthday thank you so much for your help xx
9 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Leanne,
Thank you so much for your lovely review! 😊
We’re so pleased Honey was able to help you find the perfect gift for your little boy’s 3rd birthday!
We’ll make sure your kind words are passed on to her.
We hope he absolutely loves his new ride and has the best birthday!
Thank you for choosing RiiRoo!
-RiiRoo Team
Avoid RiiRoo - Poor quality cars and even worst customer service
I would strongly advise anyone considering buying from RiiRoo to think twice.
I ordered a £472 ride-on car in a specific colour. What arrived was the wrong shade, had visible scratches on delivery, and subsequently developed faults with both the remote control and ignition during normal use.
The product issues were frustrating. The way RiiRoo handled them was far worse.
Communication was incredibly difficult. RiiRoo had no problem calling me when they wanted to arrange delivery, yet when I needed help resolving problems with the car, I was told they did not deal with customers by phone and that everything had to go through email. What should have been a straightforward customer-service issue became an unnecessarily prolonged and exhausting process, with pushback at seemingly every stage.
Most concerning was the £34 they withheld from my refund. When I challenged the deduction, RiiRoo explicitly told me in writing that it was a non-refundable assembly fee. Months later, they provided an entirely different explanation for withholding exactly the same £34, this time claiming it related to the condition in which the car was returned.
Those are two completely different explanations for the same deduction.
For me, the real test of a retailer isn’t simply whether an order arrives, it’s how they behave when something goes wrong. Based on my experience, I would never purchase from RiiRoo again.
If you’re considering spending several hundred pounds with this company, I would seriously consider whether you are prepared for the amount of time and effort it may take to get matters resolved if there is a problem. I had to escalate this issue and it took months to get my money back in full.
And to add to this I am now getting threatening messages from RiiRoo for putting a complaint on line. I have email proof that my reason for returning were not just the wrong colour, but marks on car when delivered and mechanical issues. Awful company
8 april 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Hannah,
We would, however, like to clarify some important points regarding the return and refund.
The original reason given for returning the vehicle was that you were unhappy with the shade of pink received. We accepted the return on this basis and arranged collection of the vehicle for a refund.
When the vehicle arrived back with us, it had been used, was returned muddy, and the charger and parental remote were missing. Although you had the right to return the vehicle due to the colour issue, this did not mean the vehicle could be used and then returned in that condition for a full refund.
Despite this, we did not deduct anything from your refund for the use, condition or missing accessories.
The £34 deduction was the assembly service fee, and this was made clear in our correspondence with you. It was not a deduction for the condition of the vehicle.
We appreciate that you were disappointed with the product and the time taken to resolve the matter, and we’re sorry that your overall experience left you feeling this way. However, we do feel it is important that the circumstances surrounding the return and the £34 deduction are represented accurately.
-RiiRoo Team
Lucy at customer services
Spoke to Lucy at customer services and she went above and beyond to help me sort my order! She was a great help and a credit to your team, thank you so much!
8 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Ciar,
Thank you so much for your lovely review! 😊
We’re delighted to hear that Lucy went above and beyond to help get your order sorted. We’ll make sure your kind words are passed on to her — we completely agree, she’s a credit to the team!
Thank you for choosing RiiRoo, and we hope you absolutely love your order!
-RiiRoo Team
No customer care
No customer care. Paid £20 for a control module and received the wrong one yet invoice lists the correct part for my kids ride on.
I understand mistakes can be made but cant understand the subsequent uncontactable company when an issue arises. it becomes a scam when all efforts to contact are ignored. found the contact number 07875 022267 called it and asked is this riiroo ltd and the answer was yes but soon as i mentioned i had a problem with a part the guy said sorry wrong number hence confirming this is a scammer. Avoid this company
3 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Hi Alister,
We’re very sorry to read your review and to hear that you’ve received the incorrect control module.
We would, however, like to clarify that 07875 022267 is not a RiiRoo customer service telephone number and the person you spoke with was not a member of our Customer Service Team. We do not currently operate a customer service phone line, so we’re concerned that you may have found an incorrect number online.
We certainly do not want you to be left with the wrong part and would be more than happy to get this resolved for you. Our Customer Service Team can be contacted via email at hello@riiroo.com, or for the quickest response, through our Live Chat Monday–Friday, 9am–4pm, where replies are usually within approximately 5 minutes.
Please get in touch with your order details and let us know you’ve received the incorrect control module so our team can look into this and arrange the appropriate resolution.
We’re sorry again for the frustration caused and hope we can get this sorted for you promptly.
-RiiRoo Team
EXCELLENT CUSTOMER SERVICE
Toy arrived on time. There were a couple of cosmetic issues which were resolved very quickly. Excellent customer service. Thank you Kayleigh.
1 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Thank you so much for your lovely review! 😊
We’re really pleased to hear your order arrived on time and that we were able to get the cosmetic issues resolved quickly for you.
It was a pleasure helping you, and we really appreciate you taking the time to share your experience with us!
Thanks again,
-RiiRoo Team
Amazing showroom
Ashley was very helpful. Highly recommend.
Really Happy with the deal!
2 september 2026
Review zonder uitnodiging
Antwoord van RiiRoo
Thank you so much for your lovely review, Patricia! 😊
We’re really pleased to hear you had such a great experience in our showroom and that Ashley was able to help you find a great deal!
We really appreciate the recommendation and hope you enjoy your new purchase!
Thanks again,
-RiiRoo Team
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