RiiRoo Reviews 5.654

The customer service team have been outstanding at RiiRoo. I had an issue with my son’s car and they resolved it very quickly. I’ve spoken to Ashley, Kayleigh and Honey, thank you so much for great service, I highly recommend this company and my son loves his car!

I purchased a replacement 24v9a battery, however the customer support and advice for the accompanying wires that also needed to be bought was incredibly poor. I had to approach another vendor to solve the issue. The chat service is also mostly unavailable - a very poor overall experience.

Great products and even better customer service

Exceptional customer service, the team were fantastic and super helpful. 100% recommend to anyone wanting something with wheels for their children.

Amazing customer service! I arrived 2 mins to closing time and the individual that served me was super polite and accommodating - made it a seamless experience and was very friendly! Will definitely recommend

Amazing Service and quick response

I bought a buggy for my son two yrs ago. My son has many hours of fun on this buggy mostly using it daily round the farm and hasn't missed a beat it that time. I needed a part that my son broke and customer service were so helpful and sent me the link for the part, delivery was fast and when I needed an extra part they sent immediately. Great company to deal with and for robust kids fun toys are the place to go.

We purchased three 24V RiiRoo ride on Quads as Christmas Presents for our children (5, 8 and 10) and they have been the best purchase we have made in a long time. They have spent ages driving around the garden and friends can share or jump on the back, even over rougher terrain it has proved to be capable.
We had an issue with the start button and RiiRoo customer service promptly replied and supplied us with a replacement unit within days.

Excellent customer service. Ella was so helpful and friendly.

Excellent customer service from RiiRoo. I would not hesitate to purchase from them again in the future. Advice video are so helpful and Ronnie was great diagnosing my problem. Kayleigh was also very kind.

Very knowledgeable and extremely helpful staff in the office and warehouse. Really good choice of vehicles. Fabulous service. Definitely recommend this business, would buy from them again.

Amazing Add ons and such awsome products!! Got my son an electric quad for his 6th birthday and he loves it

Honestly, it’s the best thing I have bought for my 7-year-old son. I was worried he wasn’t going outside enough and was always on the PlayStation. I tried everything — clubs, football, Scouts, etc. — but nothing really worked.

Ever since the go-kart was delivered, he’s like a different boy. He’s always outside now, and the confidence he’s gained just from riding around has been amazing to see. He’s making friends because other kids come up and talk to him, which has been brilliant for his social skills.

I’ve been so impressed that I’m even buying the adult version for myself so I can ride with him and spend more time together outdoors. Couldn’t recommend it enough.
And for the quality its such good value dads/mum's you won't reget buying one

I’ve been to RiiRoo a few times and honestly every visit has been spot on. It’s not just a one off good experience, they’re always brilliant every time we go there with my son we love it!

The team are always really friendly and easy to talk to, and you never feel like you’re being rushed or pushed. That kind of service is quite rare these days. Ashley especially deserves a mention. Every time I’ve been in, Ashley has been amazing and really helpful, patient, and just genuinely great at what they do. You can tell they actually care about the customer.

Overall, just a genuinely good company with great people. I’ll definitely keep coming back and wouldn’t hesitate to recommend them to anyone

Great customer service. Loyal people. Gave a good discount on purchase. Feel amazing

So the first bike we ordered broke after riding it the second time, the company picked it back up and sent us out a brand new model, super speedy and my sons now happy again, Kayleigh & Honey was very helpful.

I have had the best experience with Riiroo. I ordered a toy car for my niece but long story short due to family drama – I had to return it UNOPENED. Sad because I really wanted to see my niece enjoy it. Anyway, going about the refund process I reached out to customer service on their live chat and was connected easily to a human, not much back and forth with AI bots at all. The first time I explained the situation to first advisor whose name started with S (I am so sad I cant remember, I am sorry) but he guided me through the refund process and helped me out and was super sweet and made me laugh too! He also advised which comparison website to use for returning parcels and get the best quote possible for a 15kg electric car toy. Thank you! 😊 Today I spoke to Ronnie confirming that the electric car toy has been returned, he took the tracking number etc and confirmed it has been received and confirmed the refund will be processed. Not only was he the customer support but also ended up becoming my part-time therapist ahahah. He even gave me a genius idea to do with the refund. Thank you so much for your amazing customer service skills, you made me feel much better about the situation and made me laugh. I really appreciate it and wish every single customer service staff were like you and your colleague. Amazing company – sadly I didn’t get to test out the product but I’m sure its great too and can’t wait to purchase another one in a year’s time when my other niece is of age to use it! 😊 Riiroo has definitely hired the right people for this job. Best customer service ever. Thank you once again so much!!! 😊

Very poor customer service.

Products are not good quality for the price and are faulty. They wont stand over new faulty products.
Would not recommend.

Excellent company we have bought a lorry and bike from this company we enter our grandson every year into the truck shows with his lorry did have a problem but was sorted straight away will buy again

The wheels have definitely fallen off with this company! Like all other recent reviews, I have been given the run-around with a faulty car. I purchased 3 cars at Christmas for my grandchildren and one has stopped working. I have been waiting for a replacement switch(as they tell me that is the issue) for weeks! Keep being told it was sent, depending who answers the chat, you get told a different answer. I finally thought I was getting somewhere when I received a DPD alert this week, saying the sender had generated a shipment but DPD have confirmed, the goods were never handed over! If anyone from Riiroo would like to respond to my many emails, you have turned your chat and contact form off on your website, which isn't a good sign, I would be grateful. Based on my consumer rights and your lack off support to resolve, please provide a full refund and come and collect the Lambourghini.