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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

What a blessing to be able to order DROPS yarns from Denmark while living in the USA. Seamless ordering and delivery. Excellent wool. Excellent pricing. I can get better (100%) wool for cheap... Toon meer

Beoordeeld met 5 van de 5 sterren

Very happy with the quality of the wool- so many pretty colours, and the products were exactly as described on the website. Very fair prices and good communication. Highly recommend Rito for quality w... Toon meer

Beoordeeld met 3 van de 5 sterren

Prices are great and shipping was very fast. However, it was sent internationally in a bag instead of a box. One of my crochet hooks snapped the first time I used it, so I'm wondering if it was dama... Toon meer

Beoordeeld met 5 van de 5 sterren

I am so glad I discovered this country. The prices are outstanding (even with the additional tariffs added to goods sent to the US) and shipping is very quick and reasonably priced. Excellent all ar... Toon meer


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

731 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 77% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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Beoordeeld met 5 van de 5 sterren

The yarn is soft

The yarn is soft. Looks great. I am creating a nice sweater with it. The price was good. I wish shipping was faster but I'm American and that has to be my moron president's fault somehow.

13 januari 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Really happy with the service from…

Really happy with the service from Rito, but I was unimpressed with the Drops product I purchased. "Belle" yarn (cotton, viscose and linen) looks great but does not maintain its lovely twisted look when being knitted. I've tried using yarn from the centre and outside of the balls... no difference. I'd hardly call it a luxury yarn the way it behaves.

23 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Heather,

The issue you experienced with Drops Belle yarn is not something we have encountered before, which is why this case has been very important to us.

After our constructive dialogue, we have together found a solution where you can order new yarn of your own choice.

If there is anything else I can help you with, please simply reply to my most recent email.

Best regards,
Jeppe / Rito

Beoordeeld met 5 van de 5 sterren

A legit company with just very affordable prices

I order from them all the time and have yet to have any issues, the shipping cost is higher but the cost of the yarn tends to be lower so the cost is pretty similar to LindeHobby and WoolWharehouse after tariffs are applied. The shipping does take longer because of the customs process but that’s not really the companies fault, just the state of things. I haven’t had to reach out to customer service so I can’t attest to quality of the customer service. But I would recommend as they carry Drops and a lot of other quality yarn brands you can’t get in the states.

24 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Product, Prices & Service

Good product, prices & customer service. My package actually arrived damaged and 2 balls were missing. I contacted customer service and they were able to credit me - and pay shipping. I'm currently knitting with the purchase - beautiful yarn!

23 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful customer service

I still have a pending charge on my credit card from January 4, 2026 despite my order not going through. Customer service is extremely slow (4 days to answer) and did not address the pending charge, just asked if I tried to place my order on a phone or laptop. Extremely frustrating and issue still has not been resolved.

4 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Kacey,

I apologize that this matter was not handled in a timely manner.

I can confirm that the issue has now been resolved on our end, and I have sent you an email confirming this.

Best regards,
Jeppe / Rito

Beoordeeld met 5 van de 5 sterren

great wool yarn. better prices.

the order came complete. that matters when you have a sweater planned out. you don't want to get shorted. also the wool yarn was nice to work with and I used a pattern that rito supplied for free spe cific to the yarn. I am just finishing up the sweater. Im telling everyone about Rito.

22 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Website was easy to use

Website was easy to use. Yarn colors and descriptions were true and detailed. Placed 2 orders one arrived quickly the other one I have not received it seems to be on holiday in a USPS warehouse in Miami. Hoping it is found soon!

31 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I am still waiting for my parcel

I am still waiting for my parcel. I did not get it. I need to get my money back if it’s not coming, this is terrible service.

30 december 2025
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hi Cindy,

I have thoroughly investigated this matter and can see that your package was delivered on January 19.

In connection with my investigation of the matter, I have sent you an email asking you to confirm that you have received your package.

I look forward to hearing from you.

Best regards,
Jeppe / Rito

Beoordeeld met 2 van de 5 sterren

My yarn was delivered only in a mailer

My yarn was delivered only in a mailer, which was open when it arrived. The yarn was completely exposed and could have fallen out or been stained. It also took a while because it was stopped at customs, which is out of your control. I would recommend better packaging though.

5 januari 2026
Review zonder uitnodiging
Logo Rito

Antwoord van Rito

Hello,

I am sorry to hear that you have experienced this.

As you have not provided your contact details and have not responded to my request to send your contact details, I am unable to see which orders this concerns.

If you send your contact details to me at info@rito.com, I will contact you as soon as possible.

Kind regards,
Jeppe / Rito

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