Rito Reviews 731

Great time respond from customer service, the yarn was what i needed and was really affordable but took almost a month to get delivered

shipping to the US was good took about 1.5-2 weeks. product was great as expected

It arrived to Canada in 22 days from ordering. I love the wool! Excellent quality at a great price.

Everything went well. Starting with the quality of yarn 100% perfect. Looks and feels exactly as expected and advertised. The delivery arrived fast.
Very greatfull for Rito.

A package of mine has been missing since Jan 4th and I reached out on advice on how to proceed but haven’t heard back

I have not received the yarn. I so hope it will arrive soon.

I love the yarn and your price was the best available.

I order from USA because Rito offers the lowest prices for drops yarns, which is what I primarily purchase. Even with high tariff and shipping costs, it still costs less than any US/UK e-comm retailer. The only drawback is that shipping takes about 10 days; 4-5 days from the date they claim to ship and another 5 days to clear customs and local post office delivery into Los Angeles. I used to buy from Lindehobby, also based in Denmark, which somehow only takes 3-4 days total shipping. So it's a bit frustrating that shipping takes twice as long from Rito. Another frustration is they don't accept American Express, so I have to pay through paypal, which charges another fee on top of tariff and high shipping costs, which together end up adding about 25-30% to order totals.

Fast shipping even across the world. Nice customer service when needed. Friendly staff. Huge selection of craft items.

I understand that longer shipping times and customs delays are out of Rito’s control, and I was patient with that. What I’m really disappointed about is that after waiting weeks and being so excited to finally open my package and start the Cloud and Olga sweaters, I realized that more than half of my yarn was missing. I only received 15 out of the 34 skeins I ordered. I emailed about the missing items and still haven’t heard back. Overall, this has been really frustrating and disappointing :(

It was stated it would be a 4-6 business day delivery and it was shipped 12/11/2025. It has been stopped in customs with no delivery estimate since 12/16/2025.

Fast shipping, good yarn selection

I’ve been knitting with the product for a few days now, and it is exquisite. Very grateful for Rito. Thank you so much for everything!

We had a bit of a glitch with missing product due to shipping over the holidays, but Rito made it right, and I love the product and we're duly impressed!

Ordered this on Dec 18th. Received your review notification but have not received my order. No communication with the company after initial order confirmation.

Made the Sailor Slippers and loved the color options at Rito. Easy to order. Arrived quite promptly in the USA.

Excellent customer service. Fast international postage even over Christmas period.

I made an order the 18th of December and have not received any notification about the delivery date. I would like to like to know how long the package will take to arrive.

Very reasonable prices! Great color selection for making the felted Sailor Slippers Shipped to US rather quickly. Very happy with my purchase.

I have not received the yarn yet - I dont know what happened