Ruthsroses Reviews 

I made the mistake of ordering from Ruth's Roses before reading the reviews. Every negative review is right on the mark. I ordered a bouquet of roses a week in advance of my girlfriend’s birthday just to have them cancel the order the day of with an excuse of “supply chain” issues. They charged me right away, of course, but they’ve failed to return my money after half a dozen calls. It’s gotten to the point that I’ve had to file a fraud claim with my credit card company just to get a credit back. These people are running a scam, so avoid at all costs.

I ordered same day flowers for a viewing, confirmed delivery before 5pm with staff, and trusted they'd represent my family. Instead, I got a cancellation email at 9pm after the viewing ended. This wasn't about money - it was about showing up for someone we loved. I'm heartbroken they didn't deliver when it mattered most.

First off, don’t bother buying anything from Ruth’s Roses, you will be disappointed. I ordered a red rose arrangement pictured on their website.
What they delivered did have some red roses, but mostly yellow roses. The arrangement was also missing some other flowers pictured on their website. The bouquet was not even attractive. It looked like a child threw it together. I complained and asked for a refund, they refused stating the bouquet met their substitution policy. Also, they advertise No Delivery Charge, but at check-out they add on an $18.99 Service Charge.
A total scam operation, worst business I’ve ever dealt win. I hope they go out of business.

My cousin ordered $100 of bouquet for me when I had surgery. They never arrived. I have a RING camera. They claimed they delivered but nothing EVER came. They lied. Then tried to not refund the money.

I have purchase delux bouquet full of flowers , my friend received 8 flowers .That was embarrassing for me .In total i spend $89 .

Ordered befor 2 pm
Website say if ordered by 2pm same day delivery. Get a message after 3: pm via email( instead of by phone) No chance to place order somewhere else. Supply issues.....
then why were you still taking orders? 3-5 days for refund. No chance to order else where.
You had a phone number!!!

Total fraud.fake Chinese company stealing money and your information. Scam. Beware.

Wish I could give ZERO stars! DO NOT use this company. Ordered flowers the day before my daughter's birthday to be delivered to her work. They showed up AFTER business hours! SCAM!! And, I could never get a time from them.

Horrible inpatient , disrespectful service.. I was calling to order for my grandmother. I had to stop the sale because of the uncaring attitude of the phone rep. She abruptly hung up on me.. very disappointed with this.. I called Eva’s Flowers & got great price & service.

I ordered flowers for my partner's birthday. The charge went through, the flowers never arrived, and when I contacted the company, they continued to transfer me to a line where I was immediately disconnected. Also, I was told there was "free delivery" and then charged a $18.99 "service fee". DO NOT ORDER FROM THEM!

Scam. Wish I had spent two minutes googling it. They built their business by targeting keywords for every city/state. If you're in a hurry you'll easily think they are local.

Ruthsroses just taught ne a lesson. Never order before reading the reviews. This company’s employees do not listen, do not follow your requests, oh but asked if I was yelling cuz I wanted three exclamation points on Congratulations. Does he know that exclamation points express excutemen and happiness? Ultimately you as the customer tells you. Total disappointment. $75.00 four roses and six carnations in s cheap vase!!! Now I am yelling, cuz It’s my right!!!!!!!!

Hopefully you read this before you order; I didn't. First, free delivery is a joke, they tack on a $16 'service fee' instead. Flowers did not look like picture advertised, even though I upgraded to the 'deluxe' model. I ended up with 4 carnations, 2 roses, a lily, and some fill. Flowers were dried up. What ended up costing me $90, could have gotten a beautiful bouquet from grocery store for 1/2 the price and doordashed it.

Ruth's Roses charged me $93 for a floral arrangement and then had another florist deliver a $60 floral arrangement--not even the style I ordered. Ruth's Roses fraudulently represented themselves as a local florist in Lebanon, MO.

Update: Ruth's Roses has indicated they will issue me a partial refund.

Late delivery. Wilted flowers.

I order flowers for a co-worker who's father had passed away on Monday, June 1; the shop said the order was delivered Tuesday at 6:56 pm. The co-worker did not mention flowers so when asked Thursday, she said they did not arrive. I contacted the shop and they told me the flowers were delivered. I called my co-worker back and she had doorbell camera video showing the delivery person bringing the flowers, setting them down on the steps, and likely confirming delivery on the phone. The next video shows the delivery guy picking up the flowers and taking them back to the truck. I cancelled the pending bank transaction. Customer service continues to insist flowers were delivered. Send video to the shop; they say it won't play and ask for vido in .JPG or .PNG format whihc is for photos not video.

My order was never delivered. The order was acknowledged as being processed, but the flowers were never received.
I wrote a note to the business complaining that something was wrong with their software, but it was not acknowledged either. At least my credit card was not charged! DON'T USE THIS COMPANY.

I would give zero stars as almost everyone else here. This is a fraud business out of New Jersey posing as a local family business. My wife didn’t use Kaiser to give my mom flowers because she wanted to support a small business. Basically we called over the phone and ordered flowers that were supposed to be delivered the same day which never happened. Called the following day to cancel my order because my mother was no longer going to be at the hospital. After much runaround and saying the flowers were in route which I know they weren’t, she said she’d try to refund me. Avoid this business at all costs, it amazes me that these scammers can openly operate and do this to people.

I placed an order. They took my money. Then sent me an email not 10 minutes later that they couldn’t fill my order and I would be refunded in 3-5 business days. I’m still waiting. When I called them several times they kept hanging up on me. I feel it’s a scam. Don’t order from them

I would give them a zero if I could by looking at their customer reviews I can tell that whoever fills these orders doesn’t have any idea what to do and gives horrible customer service. I would also like to add that they claim that there are a family owned local florist and that is a lie. They’re based out of a completely different state than even in California…: no wonder they can’t offer its customers anything decent… Google needs to get rid of these scam florist that don’t even exist in our state and make other claims… shame on you Google