Wandsworth Sash Windows Reviews 

504
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Just had a single sash window replaced in our living room, and the difference is incredible. There are no more draughts, and the new window looks perfectly in keeping with the original style of the ho... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wandsworth Sash Windows did a great job of fitting a hardwood sash for us. The process was very smooth and the staff were attentive and updated us frequently; and the fitting was done with care and at... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We had a new set of French doors installed by WSW and they’ve completely lifted our living space. The craftsmanship is beautiful, solid, smooth, and finished in a perfect satin tone that matches our i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Fantastic experience - highly recommended. We had a Victorian sash window fully replaced with a double-glazed version and you would never know the difference to look at it. The finish is immaculate an... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vensterinstallateur
  2. Deurenfabrikant
  3. Deurenleverancier
  4. Deurenwinkel
  5. Schrijnwerker

Geschreven door het bedrijf

At Wandsworth Sash Windows, we began life solely supplying sash windows in the South West London area. We have since expanded to cover the whole of London and the home counties, supplying casement windows, front doors, French doors, bi-folding doors and much more.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

504 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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4,7

Alle reviews

(504)

32 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Really liked the design of my new sash…

Really liked the design of my new sash windows. They were quick to respond and fit my new windows. Highly recommend to anyone looking to renew or replace windows. Professional and friendly from start to finish.

26 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Had a new front door fitted recently by…

Had a new front door fitted recently by Wandsworth Sash Windows. The door looks marvellous. Really great quality. So pleased with it. Makes such a huge difference because the previous one was faulty and tatty. I can’t stop looking at my new front door!

10 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Highly recommended

Excellent, both in the quality of work done and customer service. A minor problem with one window was fixed very quickly with no fuss.

24 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great job.

We had all the windows on a Victorian house replaced, and we are delighted with the result. Beautiful and functional. In most cases we kept the old frames, which WSW refurbished. There was an issue with some of the paint finishes, as the work was done in wet weather, but WSW re-painted everywhere when this was pointed out, without a quibble. Happy to recommend.

4 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy customers!

We just had WSW over to complete a couple more windows for us and once again they didn’t disappoint. The fitters went above and beyond to make sure our expectations were met. Thanks so much to the team, looking forward to the next phase already!

3 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

_Fantastic service by Wandsworth Sash…

_Fantastic service by Wandsworth Sash Windows. Had a number of windows replaced in my home in Hackey. They look excellent, the fitting team was really helpful and informative, they even did a bit of extra work for me!! Would recommend

7 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Refurbished sash windows

Wandsworth Sash Windows have just finished refurbishing and draught proofing my sash windows and am really happy with the job. They didn’t push me towards the more expensive option of completely new windows. And they teamed with Cheam Leaded Lights to repair the stained glass who also did a fantastic job - a good partnership. The fitters left the room clean and tidy and came back a few weeks later to fix a small problem so was pleased with the after sales support too.

15 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing!!!

Very accurate and meticulous about measured survey, great service and amazing fitting! They are reliable, efficient and professional. I strongly recommend Wandsworth Sash Windows if you need to replace your timber windows and doors.

15 mei 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Avoid

I'm giving 2 stars rather than 1 as they - on paper at least - demonstrated a willingness to put things right. However the fitters we had (many over the months) were ill prepared and demotivated (probably why we had so many). We found management arrogant - they never bothered to visit the site despite many problems and didn't read / trust what we - the customer - were telling them (they invariably eventually conceded we were right). I cannot recommend this company, our experience was very poor.

13 mei 2024
Review zonder uitnodiging
Logo Wandsworth Sash Windows

Antwoord van Wandsworth Sash Windows

Hello there. We are sorry that you had this experience with us. We have spent the last couple of weeks trying to establish who you are so we can get into direct contact and talk to you so we can understand more about your experience, see if we can make things right and also learn lessons from it. As present we have been unable to identify you in order to speak.

We are always happy to visit site in order to go through works with our customers. We are therefore unsure how the opposite has come across in this instance, if we had the information on who you are then we could answer this better.

We are here to help anytime should you wish to contact us directly.

Kind regards
Wandsworth Sash Windows

Beoordeeld met 5 van de 5 sterren

Wandsworth sash windows

Wandsworth sash windows, replaced my windows with extreme care and attention . I couldn’t ask for more a very professional outfit would use again and highly recommend.

21 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great job

Great job, very happy overall. The whole process was smooth from start to finish. There was some outstanding work left at the end of the final of installation at my London property, but this was dealt with swiftly and without any hassle. Thanks again to the WSW team.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Friendly and professional

WSW fitted new windows at our house and did a great job. All the staff and fitters were very friendly and professional, and they were in and out in no time. Would definitely recommend to anyone else.

19 april 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Poor customer experience - questionable integrity

Replaced two sash windows which are fine but managed to touch up the windowsills and surrounds in the wrong colour. The paint was wet when I signed off the job so I didn’t realise the mistake.

They offered to repaint with me paying half the cost, despite this being their mistake, and are relying on my rooky error, of signing the job off before I was sure it was ok, to fight my dispute. This in spite of the paperwork disclosed during the dispute admitting a poor colour match.

I hope that their greed was worth it. I will be going elsewhere for my next project.

24 januari 2024
Review zonder uitnodiging
Logo Wandsworth Sash Windows

Antwoord van Wandsworth Sash Windows

Hello. We are sorry that you feel this way about our service, particularly as you are a repeat customer.

Your concern is that the paint finish does not exactly match the Farrow & Ball elsewhere in your property. As noted on our order specification we cannot use direct paint brands, but we use colour matched versions so that we can use them in our spray machines in our workshops. This is the reason why there might be a slight discrepancy between the paint on your windows and elsewhere in your property.

We did not want to penalise you for this and so we offered to completely repaint with Farrow & Ball, going halves on the labour cost only for this. You rejected this offer and did a credit card chargeback. The chargeback decision was independently ruled in our favour by the card issuer. Shortly after this decision we received this online review.

We would still like to leave things in an amicable manner so our offer to go halves on the labour cost of painting remains on the table. If you wish to proceed with this or if you would like to discuss anything else, please feel free to contact us anytime.

Thanks
Wandsworth Sash Windows

Beoordeeld met 5 van de 5 sterren

Professional service

Had all my windows replaced some years ago, Wandsworth Sash Windows were great to deal with and the windows have been perfect. I’ve a problem with one now that needs repairing - out of warranty - and they’ve offered to do it free of charge which is fabulous. Highly recommend

15 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Repair our of guarantee

Repair our of guarantee.

I had a double glazed window installed about 9 years ago, and recently it has started to stick and become impossible to open. In spite of the fact that their guarantee has expired, WSW have offered to fix it free of charge, which I think is very good of them.

12 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy with my new sash windows

Very happy with my new sash windows - they look great..!
Well explained process with good communications all the way through.
The team are very friendly and communicative and respond to any questions /concerns quickly and effectively.

19 januari 2024
Review zonder uitnodiging

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