Savoy Timber Reviews 816

The problem with this company is their website states items, in my case decking sets, are in stock when they are not. I found this out when I was clarifying delivery windows the day before it was scheduled. It was only then they informed me the items ordered would not be in stock until the end of the following week, despite continuing to be listed as in stock on their website for days afterwards. If I had not enquired I would have waited all day for a non-existent delivery. They admitted their error (while not updating their website) and, to be fair, immediately issued a full refund so an extra star for that. Another company (edecks) delivered the equivalent item within a week, but by then I had missed a week of clement weather and am behind schedule.

Great company to buy from you won’t find better prices fantastic service I use this company a lot never disappointed.highly recommend.

Carl was great. Took the delivery to where I was going to be using it. Had phone call with ETA and arrived slightly earlier. All in all perfect delivery would definitely order from Savoy timber again.

Ordered timber for decking.
Received acknowledgment informing me when it would be delivered.
Carl delivered my order very polite and helpful. Carried the timber through to a safe place for me.
Really pleased with the overall service.
Thank you

Fantastic service from Savoy and the driver was excellent. He had no issues with putting all the decking in the back garden. Perfect from start to finish to finish.

Excellent service
Delivered on time
Carl who did the delivery was superb.

Carl did a great job on delivery, on time and helpful, and the timber is great quality at a great price!

Quick delivery and special shout out to Bart the delivery driver great guy very helpful.

It was delivered on time. I wasn't in and all materials were left next to the drive.

Easy to order, competitive pricing, staff helpful as always

Carl, who delivered the order, was both friendly and helpful

Ordered on line, delivered by Carl at the time slot given. Very satisfied with the service.

Very disappointing! ordered a 3m x 3m decking base on line. Paid a premium of circa £60 for delivery, only for the base to turn up an item at a time and past the agreed timeline for delivery. The last item was delivered after i had completed the project. I ended up buying the timber from a local timber merchants to finish the frame.
I complained and despite all the inconvenience and premiums paid i was refunded only for the items that didn't turn up and was charged for the delivery of the parts that were dispatched. Its like eating at a restaurant where you send the food back but are charged for the 2 green beans and half a potato that you managed to eat. I won't be using Savoy timber again any time soon.

Awful service.
Absolutely zero customer service. Lost a days money waiting for a delivery. I called at lunchtime to confirm delivery. 8.15pm still no delivery. No phone call, emailed twice but they do not reply. Lorry arrived the next day at 6.30 am which I then had to unload myself.
If you are running a business please avoid this company.

Ordered 12 closed slatted fence panels paid upfront (2 weeks prior) and the day before they were due to be delivered they phoned and said , sorry we haven’t got those fence panels in .. they had two weeks to sort this out instead I’ve lost valuable time of work and a whole day wasted , maybe next time let your customers know way beforehand and not one day before to let them know you don’t have the stock in store .. now I’m waiting on near a £500 refund which can take anywhere up to 3-5 days .. shocking service

Lost 2 weeks waiting for a couple of doors, had to cancel and order elsewhere, fine we’ll cancel, not an explanation or apology, from a non named person just Savoy Timber,

NEVER AGAIN! They clearly don’t give a damn about the needs of customers! My order number was #0002xxx50

No problems at all good email comms delivered on the day ,delivery driver very nice guy help me move all the timber to were I wanted it. & a good price

Needed to change a delivery date after an order was placed, but could not get hold of the Wigan branch for love nor money. Called multiple times over multiple days, nor did we receive any response to the email sent.

We are so pleased with our new worktops. They fit perfectly and they look perfect. Great quality and a good finish. The delivery was hassle free and prompt. Will recomend. Thankyou

I have today looked on the savoy timber website and subsequently ordered some doors. I required expedited delivery for the doors as they require fitting this week. I read through the delivery and home delivery options finding an option for deliveries on orders made before 10.30, this option should be selected at checkout. If the delivery option isn't offered at checkout telephone for an express delivery quote. I completed the order and made a call to customer services. The call handler stated the company do not offer an express delivery, he didn't know why I thought they did. I explained it was on the web site reply "no it isn't " a little argument followed regarding lead times. I then took him through the website page by page to where it does state it reply " oh, we don't do that on doors"
I pointed out that it was misleading he replied " no its not" . I informed him that his attitude as a customer service agent was not very good he replied " yes it is" I asked for his name which he gave as Dave, the conversation went downhill from then and was terminated by him.
Please be aware all of the 6000 products are not avaliable as an express delivery option.
I have received a telephone call from Anthony who expressed his concerns over what had occurred. He has made an apology on behalf of the company and assured me the website will be looked at and corrected where necessary,which I was happy to accept.
I have had good previous experiences with this company and hope that this is a one off.

Bought new staircase items...very easy from order to purchase. Shout out to Simon who cut all the wood to size...very helpful.