Savoy Timber Reviews 816

Wigan store: I walked in the store Saturday with a sketch and vauge measurements. Ady, not only understood the sketch but within 30 minutes I was leaving with wood cut to size with pencil note on the pieces to ensure correct construction. You just couldn't ask for a better service.

To all the staff at savoy luvly tracey Shannon carley Ellie all fabulous kind and helpful keep up the good work girls lots of luv dez

Ordered and paid for decking over 2 weeks ago, over £700.00.
Given a delivery date of 12th June ‘25, waited all day, even rang to check. Didn’t arrive ! Rang this morning and was told it’s out for delivery before lunch time. Never arrived ! Made several phone calls and have just been told it’s not even in stock !!! They have had 2weeks to get stock or let us know.
2 days sat in waiting and they don’t even have it ! Awful service. Asked for refund to go elsewhere

They don’t deserve 1 star based on my recent experience, but it is the lowest rating I could give.
I ordered a couple of fence panels and some timber from ST in mid-April. The longest lead time quoted was 4 weeks. After this time, no delivery and no update from them as to when my order would be delivered. Since then I have contacted ST several times to get an updates as to when I would receive my order. Each time I got the same feeble answer : “It’s the suppliers’ fault. The order may be delivered on.... “. Only for this date to pass without a delivery. After three weeks of this I gave them an ultimatum: Deliver by 5pm on Saturday or the order is cancelled. No delivery so I cancelled the order. Very disappointed by the customer service: No offer to try to expedite the order with the supplier: No offer to deliver parts of my order that were available; No offer of a discount to offset the delay.
Had I known it would have been this bad I would have gone elsewhere in the first place.

Absolutely fuming with this company. 3 times promised delivery, never turned up. 2 days off work for nothing. Nobody answers the phone, I've called around 40 times without success. Avoid like the plague unless your collecting. Won't be using again once I get my stuff. Fuming fuming fuming

Great customer service, great product!
Shout out to Carl the delivery driver, couldn’t have been more helpful and friendly! Great experience

Nicole Thompson

Called in savoy timber for decking boards and trellis the young guy Ben was very helpful made our job a lot easier he explained the best way to do what we was making this guy is a credit to the company welcomes you with a smile always happy to help would highly recommend this company

Very helpful, friendly would recommend

The knowledge, friendliness, helpfulness and patients the person had sorting everything out for us, we were having a dilemma with our kitchen but she helped us and explained everything that was happening, she even made suggestions that we took her advice on, I believe the assistants name is Donna and she ia a total asset to this company, thankyou 😀 Julie and jason

Delivered as promised. Driver Carl very helpful.

First class service everytime with the best quality wood. Driver Carl very helpful delivered on time .. No.1

Excellent service and delivery of composite worktops. We live down a narrow track in the middle of nowhere in Wales but our driver wasn’t fazed! Very helpful with unloading. Would highly recommend. Good customer service.

Staff are always polite and friendly, very knowledgeable, especially Shannon, would highly recommend them. 100% customer satisfaction.

From the homeless action guys.

We've spent hundreds of pounds on a decking kit, still not received. No communication and blaming haulage company.

Still waiting.

Chelsea is a star!! She has answered many of my questions quickly and very helpfully. Upon order of my decking planks the delivery was perfect with their driver very helpful and polite. Needed a change of decking clips which was sent FOC! and promptly. The finished deck is exactly what I was hoping for! Easy to lay down and fix, fully recommend Savoy - the have been brilliant!

Placed an order with this company recently for some value decking. I couldn't fault the price or the service I received,from ordering to the actual delivery. I got a phone call and an email stating my delivery date and the night before my delivery I got a phone call from the delivery driver (CARL) giving me a rough eta. Then on the delivery day I got another call to say he was 5 mins away, couldn't fault him at all. Great service throught

Worktop was damaged which was not visible under wrapping
Spoke to Blackpool store Tracy and she went above and beyond replacing it
Many thanks great service and staff

The decking was just right, set the garden off lovely. The company (Chelsea) has been brilliant from the first correspondance. The delivery driver was friendly and helpful. Only criticism would be he was a lone driver with a fairly large consignment, if I wasn't there to assist it would have been heavy work for one man.

Carl from wigan store was amazing. Helped with the decking and was very friendly. The man deserves a raise for his customer service.

Thanks
Charles

Disappointed with Savoy on this occasion, normally they get it right. I ordered the deluxe timber decking for home delivery in 3m lengths. Some were 3m some were 2.9m, believe it or not some were 2.7m.

60% of the planks were split down the middle with obvious cosmetic damage. All of the planks had been rough sawn cutt (not even straight) almost as if it was done by a hand saw and were off Cutts to be sold as damaged wood. The wood was so wet it took 2 month's to dry to a reasonable standard in my hallway. I can only suggest the decking was sat in the yard for a couple of months open to the elements. There is no way that the wood is treated or slow kiln dried.