Savoy Timber Reviews 816

Our first DIY project for the new house and both Tracy & Simon were so helpful! Highly recommended

Great service. Dave was very helpful and gave good advice on fence panelling. Would use Savoy Timber again in the future and will recommend to others.

Very efficient. Good price and excellent communication. Would use again.

Easy to use website. Very good value fence panels. Quick delivery. Dave, the delivery driver was tremendously helpful.

Really happy with my new fence panels delivery driver Dave was very helpful

Savoy web site was easy to use
They delivered on the day that was arranged
Dave the delivery driver was happy to move the fencing panels around the back of the house no trouble at all 👍👍

Easy to use website and ordering process. Prices are very reasonable.

Delivery very quick and kept well informed on progress of order.

Delivery driver, Dave, very helpful and courteous.

I would strongly recommend this company for your timber needs

Easy to order - shop staff very helpful
Good quality fence panels at a reasonable price
Reasonable delivery fee which was also quick
Delivery driver Dave was very helpful and friendly
Very happy with my purchase abd the service

Ryan the delivery driver was excellent, helpful and knowledgeable. So pleased to be doing business with savoy timber, excellent all round service.

It’s all ways good for me as a building company. Hats off too you savoy timber. All your staff are bloody good and all ways help you. Too Tracy at the Blackpool branch, thank you love your a grate asset too savoy and always help us.

Went in last week to buy some new doors. The young woman on the counter was extremely helpful.product Knowledge was excellent. Definitely an asset to your company. Well done

What a great store so helpful and friendly. Alisha is amazing every time we come in with a different project. Aisha has helped us purchase a kitchen, work out materials needed for a shed roof, worked out how many sliding doors etc for fitted wardrobes.
Today has helped us with materials needed for the inside of our shed. Thank you Alisha you are a big help.

Donna from the Wigan branch was very helpful when we needed advice on worktops. She went out of her way when our original ones were no longer available. We needed awkward sizes which she found for us and kept us informed at every stage. With her help the problem was resolved. We are very happy with our worktops and would not hesitate to buy from them again. Steve and Chris DeSilva

Fantastic service. Your driver Dave was superb and is a credit to your company. My father in law ordered 4 doors from you- really happy with the service

I use this company on a weekly basis and every visit the whole team are great helpful and Alisha allways puts a smile on my face with her helpful service 10/10 from the team at eco homes

Went into the Blackpool branch today. Excellent service, knowledgeable, helpful and friendly staff.
Tracy at the till was so helpful.
I Will shop at this store again

Ordered a kitchen from the Blackpool branch.Tracy was great with the initial order. Not everything turned out right but Gary who I think was the manager stepped in and the after sale service was very good. He sorted everything out and was handy for helpful advice.👍

Customer service is about as useful as the staff were at the wigan store following a visit 17th september were i was subjected to the worst customer service i have ever experianced i spoke to there customer complaint team who promised to get back to me now 2 months later following several excuses from the gent i had spoken to ranging from sickness, company being sold it now has just been swept under the carpet and forgoten about despite requests for an update every 2 weeks.
Clearly this appears not to be just an isolated incident of poor service but more a cultural view that lying to customers is clearly acceptable.
Good luck to the new owners having inherited a company with these values.

Extremely poor service I never expected. My worktop supposed to be delivered on Saturday, driver turn up without the item. After a phone call from Me I found out that They don't know what happened, but the procedure shouldn't take longer that 48 houres and the worktop will be delivered. Its Tuesday today so 4 days later and They still dont know when and how I will recive my worktop. No phone call, no massage they just simply dont care.Potentially could be in few days or few weeks. We are without the kitchen for a while and thinking that We ware push back to the end of the que.

Dave was very polite and helpful. He moved the boards to where I wanted them. He also arrived in the time window I was given. Excellent service. Thank you .