Simcosplay Reviews 

143
•
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

They did a great job with my deadpool costume. I thought it wasnt gonna arrive on time cuz i ordered late (which i dont recommend taking the risk off - order it 1-2month priority or thats what the... Toon meer

Beoordeeld met 1 van de 5 sterren

Ordered Spidy suit was confirmed on September 9. Total tailoring and shipping time was supposed to be 15 days, after 23 days, contacted the seller, told me it can't be shipped for another 7 days and t... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered a spiderman suit and it's amazing. They promised we would get it before our special event and they did not disappoint. I had alot of questions throughout the process and they answered all o... Toon meer

Beoordeeld met 4 van de 5 sterren

Despite inconsistent reviews, my experience with the customer service has been very good. I ordered a costume on 10/2/2026 hoping to get it before Halloween. They estimated roughly 10 working days bef... Toon meer

Bedrijfsgegevens

  1. Kostuumwinkel

Geschreven door het bedrijf

We help you to enjoy the cosplay by quality cosplay costumes and props with low cost. Enjoy SimCosplay - Make Cosplay Simple!


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

143 reviews

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3,5

Alle reviews

(143)

53 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Best reveiw

This is actually so nice and perfect the crown piece for Wanda fabu and you will not be disappointed no doubt.

18 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT USE SIMCOSPLAY

I ordered the Batman 2022 costume, or known as dark knight 2022. I was measured beforehand and was sized right at the tip of the large size on their size chart. After reading reviews about sizing issues I went up a size. The costume is still way to small and doesn't fit. The accessories are so small they don't even fit around me.

When I attempted to reach out about these issues I was told only I could send it back for a refund minus the shipping fees and per their policy I would have to pay to return it.

That cost would have been 320 dollars which is more than I paid for the costume.

They sent the wrong size costume and they put that burden on me to fix. On top of that the stitching is horrible, several areas have fraying and loose string and fabric just shredding off in several areas. The crotch zipper is at my stomach and isn't at all where it's supposed to be.

DO NOT ORDER FROM THIS COMPANY!!! They are frauds who will take your money and send you a sub par costume that will be the wrong size. Then charge you again to try and get a new one. I paid 300 for a costume I can't wear and this company's "customer service" has been very poor with communication only asking my sizes and telling me the costume they sent was correct and would fit me.

3 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DON’T buy from these people!

I ordered the Captain America Endgame costume but required the tailoring option. I’m 6’1”, 220lbs, with large shoulders and narrow waste. When it finally arrived the vest would not Velcro it was so small. The latex helmet came with a permanent crease on the top, one boot cover have no strap, the waist and back belts were too short, the pants had a flimsy snap that pops too easily, and 4 of the 6 straps that go with the boot covers were 3 inches too long. The remade the Vest with more should room but the same tight waist. Communication was good while redoing the vest but now that I want a refund, they have gone silent. Stay away from this company.

12 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

for the sake of us all, please read the size charts!!!

for all of the people who write one star reviews and future readers, there are a few things that these people probably didn't see when ordering their costumes. the size charts. these are important if you want to get the right size costume, for example, my brother is 6'4" and he would usually get large clothing. what we have to remember is that these clothes come as two seperate objects, not as a suit. and not all people who wear large shirts are going to get a large costume when ordering a fully fused piece of clothing. just read the size charts please before you complain about sizes, it tells you what sizes are what lengths.

3 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

$120 return shipping fees to China, size is 2 sizes too small

Ordere a size Large costume. What I received is closer to size Small. Far too short by 4-5 inches. Seller located in China, demanding I pay $120 return shipping fees and exchange. Currently disputing charges with our credit card company. Seller never even sent order confirmation as reference. Very shady, and hiding behind international laws. Stay away!

1 oktober 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer service, cheaply made items that fall apart just being tried on!

My son ordered and paid over $400 for a captain America costume. The costume itself is fine, a little short in the torso, even with customized sizing. However, the boot covers are extremely cheaply made! The small buckle loops are not sewn on good, only one stitch through the poor quality material and fell right off! Each boot cover requires the 3 straps that go around the calf. 2 out of the 3on each side are fine, but unfortunately one on each side is at least 3 to 4 inches too long. Making it so it doesn't work. After contacting this company, sending photos and giving my concerns, I was told the "buckle can slip back on???" No it won't!! I was also told "drill a small hole in the strap".... But that won't work either, as that part is too wide to go through the buckle. I'm deeply disappointed and saddened at the lack of customer service! You would think they could help after spending so much money on this. My son is new to cosplay and was getting ready to order another expensive costume. However, we will have to look for another company to do so! I was shocked at the comments given. Save yourself time and money and purchase elsewhere.

22 september 2022
Review zonder uitnodiging
Logo Simcosplay

Antwoord van Simcosplay

Hello, I am very sorry, this is the simcosplay customer service department, you can contact us at service@simcosplay.com and provide the order number, we will follow up on your order and handle it properly. We are very sorry that you had an unpleasant shopping experience.

Beoordeeld met 2 van de 5 sterren

Never again

Everything is good, as long you don't need their customer service. The service is very bad. Even if you give them your full measurements, the cosplay will not fit and you have to send it back on your on costs to get a refund. Never again

1 september 2022
Review zonder uitnodiging
Logo Simcosplay

Antwoord van Simcosplay

I'm very sorry, due to the difficulty of global shipping now, this has caused the transportation process to become slow. Especially when the goods are returned. We are also constantly working to solve this problem.

Also, about the size. We recommend that you read our how to measure guide carefully before shopping. In addition, due to the increased pressure on the customer service department during peak hours, we are very sorry to have made you experience an unpleasant shopping experience. We are very sorry for this.

Beoordeeld met 1 van de 5 sterren

I ordered a size medium based on their…

I ordered a size medium based on their size chart. I typically wear a small/medium in tops and size 6 for pants and shorts. So according to their own size chart a medium was perfect. However, when it was arrived it was so small I couldn’t even put my arms over my head. It was super uncomfortable. Customer service has been a disaster and I was told I need to pay for shipping and mail the costume back to them before they will honor the exchange policy and give me a new costume. But now I just read all the reviews and I’m afraid I won’t get a new costume at all! This is such a scam.

8 september 2022
Review zonder uitnodiging
Logo Simcosplay

Antwoord van Simcosplay

Hi, I am sorry to make you in trouble. this is Bruce from simcosplay.com

You can contact us at service@simcosplay.com and provide our staff with your order number (a long string of numbers starting with sim). I will arrange for our senior customer service executive to follow up with your question order status. I am sorry for the inconvenience caused to you.

Beoordeeld met 1 van de 5 sterren

Wrong sizing, no responsibility

Despite their sizing chart, everything is too small. I ordered up a size and receive a costume shirt sized for a child. I could manage with most of the costume but couldn’t get the shirt onto my body (size large ordered, I’m 6’, 170 lbs, not a big person). The options they presented were to either ship it back to china and incur shipping costs both ways or buy a new shirt at a discounted price (?) of $40 PLUS $18.99 shipping. The shirt is $22 with shipping everywhere else on AliExpress and even only $31 with shipping on Amazon. Buyer beware.

31 augustus 2022
Review zonder uitnodiging
Logo Simcosplay

Antwoord van Simcosplay

Hello, in order to restore the characteristics of different characters, different costumes have different design concepts. This results in some garments being loose-fitting and some being tight-fitting. We will update these features at a later stage to help customers better. I'm very sorry that you had a bad shopping experience.

Also you can contact us at service@simcosplay.com and provide your order number, we will try our best to solve the problem for you.

Beoordeeld met 1 van de 5 sterren

Beware inaccurate sizing and impossible returns!

I ordered a Game of Thrones Costume and selected a size according to the size charts provided. What arrived is at least two sizes smaller. It is so small I can't even get my arms up through the top and over my shoulders. It is also much lighter in color than the photos suggest. The quality of the primary costume (top and bottom) and boots is good but the accessories are absolutely terrible and ruin the costume. I inquired about returning and was told I'd be refunded (less the $40 shipping I paid) and that I was responsible for the return shipping. The company suggested using USPS as the cheapest. Apparently, shipping things back to China incurs massive taxes from China so sending the whole thing back would cost almost $100!! Such a waste of my time and money. Now my only option is to try reselling it.

30 juni 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst quality

Worst quality. Loose threads everywhere, poor assembly, even worse lines. I could tear the pants on the Thor Love and Thunder costume with 2 fingers. Horrendous. I own 5 Thor Cosplays and this is terrible for almost $300. Never buying from Simcosplay again.

26 mei 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Accurate, quality cosplay

The cosplay I ordered came with all the pierces as well as the extra items I ordered (like shoes and wig). Ordered a standard size that had my measurements and it fit perfectly. It is very accurate to the pictures and the movie. They were very quick and helpful at responding to my questions before I ordered it.
The only thing I would say is they didn’t update my order to let me know when it was being shipped or when it would arrive so it just turned up at my door one day, granted it turned up much sooner than I expected it to anyway.
One of the pieces is a little tight but other than that it’s very comfortable, and I honestly now love this shop and will be buying more cosplays from them in future.
10/10!

18 mei 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Buyer Beware Costumes are defective and don't look like what they advertise

I ordered a costume from Simcosplay in January 2022. It took over 4 weeks to arrive. The costume was defective and poor quality. The costume did not match to what was shown in the photos, an example fitted gloves in their phots arrived looking like inflated Mickey Mouse paws. Simcosplay would not return my emails. I had to file a claim with the bank. The defective costume was mailed back, costing me over $28.00 to return. Simcosplay did not honor their return policy, and my refund for return shipping has not been paid, it has been over 2+ months. Emails and notes on the FB page go unanswered. Check out the other reviews and the videos posted on TT.

10 mei 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ORDERED A MANDALORIAN COSPLAY COSTUME…

I ORDERED A MANDALORIAN COSPLAY COSTUME FOR MEGACON IN ORLANDO 3 MONTHS AHEAD. THEY TOOK MY MONEY AND TO DATE 5/2/22 HAVE NOT RECEIVED IT. TRACKING INDICATES THE LABEL HAS BEEN ATTACHED. THE WELL PERFECT PAY WILL NOT RESPOND WITH ANY ACTIONABLE INFORMATION. TERRIBLE!!

2 mei 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I ordered a Breath of The Wild Link…

It took 43 days just to ship it and their 2145061182I ordered a Breath of The Wild Link costume. It was a 3XL male and cost me 203 and 117 for fast shipping. I ordered it September 2nd and it came today October 25th. The shipping was supposed to be 3-5 days but it took 12 days shipping! I’ll give them points on communication they are excellent with talking and refunded the difference for the shipping

23 november 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great Customer Service

I was having trouble ordering my Spider-Man costume, but thanks to their customer service they made my life easier, they were very nice and helped me with the costume, I recommend this to any cosplayer, I can't wait for my suit :)

29 oktober 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought the Spider-Man 3 Symbiote suit…

Bought the Spider-Man 3 Symbiote suit for Halloween last month, took significantly longer than the rush shipping I paid for, along with them not delivering my mask to me while the body of the suit has a rip in the seam where the zipper is. Have to make repairs on it myself before I can even try it on.

29 oktober 2021
Review zonder uitnodiging

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