Smart Energy Reviews 

The guys are very great lots of information quick smooth installation

The first installation of solar panels and a battery went well. Everything has been working well for nearly eighteen months. My summer power bill went from $1500 to about $250, and I used the aircon a lot.

Then in April this year, I received the offer of more batteries to cover power for the entire year while the Government rebates were current. I took up the offer. After a perfect physical installation, it took over two weeks to work out why the batteries were not working. The batteries and the power board were not turned on after testing. Apparently, the person doing the testing was not available to come and fix the problem. Finally, I was given instructions on how to fix the problem myself. I was not happy since I paid for installation.

The plus side is that there is a customer service phone number to call and specialists to solve my problems. The solar panels and batteries seem reliable; just ask for a demo so that you can see the system is working before the installer leaves the site.

Overall experience was great, communication, product, fast service, staff great, instillation guys great, very polite

All the Team were very thorough and nice 👍

Totally smooth easy to deal with, everything explained, happy to answer all questions. Installers were very professional in what they were doing, If only all transactions were this good.

Great punctual service they turned up in a timely manner and was done within 2 hrs. The installers also helped out as some pigeons made a nest on our inverts so they cleaned it up and made sure no damages were done.
From start to finish Smart Energy maintain open communication from start to finish.
We knew what type of battery we wanted and they had it. This type we trusted as we have a byd car and we wanted the same type of house battery. We waited for this type before getting a house battery and I was glad we did. They even got us a great energy provider also. Since the install we have my doing test on what to use and when to use it so we go into the night with a full battery. Our Dryer is the biggest consumption of energy. Even more then charging our ev car.
This is a great system and would recommend to anyone.

I had a problem with my system and they organised techs to come and fix it all.
Smart Energy staff were brilliant. I'd buy them a beer if I could.

Great all the way from start to finish recommend to anyone

Good communication of the features of the battery and what to expect regarding the process. Very fast installation and workers did a nice tidy job.

The salesman was very nice. Seemed to know what he was selling and why. Answered all our questions in a way that we understood. Follow up prior to installation was good with reminders of when it was all happening. The tradesmen were on time , very tidy and explained the set up and the app to us. Payment was easy, with a number of ways to do this. You can pay outright, a deposit with periodic payments or just the periodic payments. If wanted you can pay off earlier if you have a windfall, at no extra charge. All a good experience.

Yes happy with the salesman and also happy 😊 with the battery installer.

In my experience, I was disappointed with the sales process. I say I was told the system would significantly reduce or eliminate my electricity bills, but that has not been my experience after installation. I also felt the price was much higher than I later found for comparable systems. I raised these concerns with the company, but they did not offer the resolution I was seeking. Based on my experience, I would encourage anyone considering this company to obtain several independent quotes and ensure every promise made by the salesperson is included in the written contract before signing.

Communication was excellent, they kept me informed in terms of fitment. And the electricians showed up on time and carried out the job very professionally.

They were quick to install, they guys who set it up were great.

Great service, friendly staff.
Fast and neat install.
Overall a wonderful experience.

Just the process was very rfgicient

The whole process was relatively simple from Smart energy representatives come knocking on my door up to the panel install. The only slight hiccup was their original decision on where the meter/inverter was going to be placed and unfortunately the original spot they drilled the holes in my brick house was within 3 meets of a gas line so that was not viable.

The salesman was very honest and explained it all to us how it was all going to work out, the installation boys were very good, done a good job installing the battery and wiring, explaining how the system worked, set up the app for us to use, overall very happy with the installation.