Smart Energy Reviews 

The sales process and particularly dealing with Nathan was fantastic. He followed up always returning calls promptly and went the extra mile on all occasions. We had quite a bit of difficulty with the install team and Nathan stepped in to try and resolve the issues. We are happy with the end product- it’s just a shame that we had so much difficulty with the installers particularly Zac but i reiterate that Nathan went above and beyond to get the issues sorted

Installers where very helpful in explaining everything to us and made sure we understood how to use the app

The company what installed the battery was really good and explained how in all works and setup my phone with the app for monitoring the power.

Lovely people. Rotten service.
Did the job and discovered:
1) My EV charger was disconnected in the power box,
2) $18,000 and I still get power bills, WT?
3) Only half the house wired to use the battery (one circuit), so during a blackout only half the house had power.

All of the Smart Energy staff involved in the various stages - sales, finance, installation and follow-up - were friendly, courteous, efficient and helpful. They were happy to take our many questions and they were patient, respectful and understanding in giving their answers. We are very happy with our new system - solar panels, inverter and solar battery - and look forward to effective energy supply with a back-up option for evenings and during general supply outages. It also sets us up nicely for the possibility of changing to an electric vehicle in the future.

They solved the issues friendly helpful staff

The sales member that sold us the solar was very professional and made sure we understood everything before signing. He made it easy too. The team tht i spoke to over the phone were helpful also and professional.

It was great experience with the smart energy team and technicians

The Smart Energy Team communicated clearly every step of the way, and excellent follow-up post install.

Very helpful initial contact and deal making period, and regular follow up.

Having Eric look after me from the beginning made things so much easier. I had a few issues getting the interest free loan approved. Eric was always there to help. He’s a true professional an ever aspect of his job. Without him I don’t think it would’ve happened.
The installation team did a professional job from start to finish everything explained and job left spotless couldn’t be happier.
Eric and installation crew are a credit to you company
Thank you
Bruce Burley

I switched from ComEd in Illinois to SmartEnergy (Chicago IL) and my costs tripled. They offered a $100 rebate to switch to them, but I never received anything, even though I've called dozens of times.

If you want to cancel, you have to call SmartEnergy directly - you cannot cancel on their website! You must receive a confirmation number from them to confirm cancellation. They refuse to send you a cancellation email.

If you still cannot cancel (it can take 1 to 2 billing cycles) call the ITC and request a forced cancellation.

The Better Business Bureau gives SmartEnergy Illinois an "F" rating.

Great sales team that help me through every step.

Everyone was friendly to work with, from Sales to installers everything was smooth and easy. Work areas left clean so was happy with that also.

Fast install really friendly helpful staff

The workmen fitting the battery, arrived at the time that was arranged.
They were polite and friendly and was willing to help me get into the AlphaESS app.
Once they were finished they cleaned up the area and made sure to say goodbye.

It was good, came did their job no hassle

From our initial meeting with their rep until the contractor finished the job, the entire process was smooth, very organised and completed exactly as they said it would, giving us the outcomes promised.

Batteries are not suitable for extreme cold conditions . Contactor who they used has blown up numerous items in the house. Been a nightmare. Cold morning battery wont take charge until operating is over 0. Therefore some morning that can be around 11am and therefore we don't have enough time to fully charge our batteries. Further to Jack's reply well guess what. We have been offered a replacement on 1 fan. So therefore 2 others not working, roller shutter not working range hood. Then he proceeds to write "Wont sell anything unsuitable " What a joke. Just go elsewhere unless you want a horrible experience. Hopefully department of fair trading or the small courts will work this company out. A disgrace. Still trying to get repairs done. Biggest question is if Compound based in Tamworth who did the install felt there where issues in the switch board / wiring why did the proceed with the job and why was ourselves or smart energy not reported to? Where is the safety report? Nothing. Just appears to be a smoke screen to cover their bad workmanship. Guess what no further action from this company even though the promised to bring an independent person in. See what fair trading now has to say.
Well finally an independent electrician turned up. Was such a great guy to deal with better than anything from smart energy.
Looked at the specs on batteries also. Interesting .
Further to their promises of lower power bills well guess what it wasn't.

The guys are very great lots of information quick smooth installation