We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Toon meer

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Lees wat reviewers zeggen
Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Toon meer
I have been with Smart Energy since 2021, and they have been an excellent team. They have been very helpful and supportive throughout the process of installing solar panels at our home. I highly recom... Toon meer
Very efficient from start to finish. Installation of the battery was done very neatly as I was concerned it would be big and obtrusive to look at. Installers were great at explaining the app and how i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
Contactgegevens
10 Brigantine Street, 2481, Byron Bay, Australië
- 1300 133 055
- support@smartenergy.co
- smartenergy.co
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Heeft 94% van zijn negatieve reviews beantwoord
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Great customer service
Great customer service, followed up when I was ready to give up on connecting my solar app to my internet and helped me sort it out.
Reliable, Professional and great aftercare
Always easy to deal with. Professional and easy to work with. Quality work - great after care
Fantastic customer care
Professional team
From the sales team, to the installers and finally the support staff, everyone was knowledgeable, efficient, friendly and professional. Had solar and battery put installed. Very happy
Professional and very friendly
Professional and very friendly and helpful serve. Understood my problem and directed me to the relevant page on app to solve it.
Very happy with my experience
Right from the start Bill was easy to communicate with. Within 5mins of expressing interest in solar through Smart Energy he had rung me, given me details and organised a follow up conversation. I put in a lot of research into choosing the right company to go with and Bill was able to answer all the questions that I had for him. The day of the install also ran smoothly. Jackson was easily to communicate with and help out. They cleaned up after themselves and even rang me afterwards to explain how the app and everything works. Very happy that I chose Smart Energy for my solar and battery system.
The company was amazing and their…
The company was amazing and their customer service went above and beyond
We Chose Smart Energy for our…
We Chose Smart Energy for our solar/battery install approx 2 years ago after a lot of research, and can’t fault, I had some questions from time to time since, including just recently and every time their customer service/tech team came back with a response asap- big shout out to Grace in particular for following up to make sure I was satisfied- and yes I am!
I have experienced great follow up from…
I have experienced great follow up from this company and very happy with the regular follow-up, very polite and friendly staff who make interactions pleasant Beth Jones has made a number of conversations.
5 stars for Smart Energy
From our first interaction with Luke from Smart Energy our experience has so far been nothing short of amazing! We got on so well with Luke and felt like by the time we were having our in home appointment we were inviting over a friend. Luke stayed as long as needed to explain everything to us, was extremely polite and cleared up any questions we had. Our solar and battery system was then installed 7 days later with no issues. Overall we are more than happy with our service and care we have recieved from Smart Energy. Thank you for making the process so smooth and easy to understand!
Everything was just seamless
Everything was just seamless. From initial contact to final installation and follow up customer care, Smart Energy were just great. Every staff member I've dealt with has been fantastic, so helpful and very pleasant. I highly recommend Smart Energy for all your solar issues.
Communication with customers
The installers were friendly
The installers were friendly but professional and Anthony showed me what to do in case of an electrical outage.
Smart Energy call back to check
Smart Energy call back to check on your experience and are willing to help with any concerns you may have or problems post installation, even if it does not pertain to their installation. We are very happy with our battery.
They fixed my issue easily and where…
They fixed my issue easily and where very helpful
The best Staff…
Excellent staff ethic to support and inform the customer
Smart Energy - Absolutely great company
Absolutely great company. I’ve been with Smart Energy for 6 years and they are brilliant. Regular communication to check in and notify of offers to keep my solar and battery set up functioning at its best.
Eric goes above and beyond. He set up contacts with a provider, as well as emailing all the info on my set up.
So glad I chose this company all those years back, I’ve saved a fortune and haven’t paid an electricity bill since. Customer service ⭐️⭐️⭐️⭐️⭐️
Knowledge ⭐️⭐️⭐️⭐️⭐️
Support ⭐️⭐️⭐️⭐️⭐️
They give great feedback if your in…
They give great feedback if your in need of help. Very happy with them. :)
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