We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Toon meer

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Lees wat reviewers zeggen
Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Toon meer
I have been with Smart Energy since 2021, and they have been an excellent team. They have been very helpful and supportive throughout the process of installing solar panels at our home. I highly recom... Toon meer
Very efficient from start to finish. Installation of the battery was done very neatly as I was concerned it would be big and obtrusive to look at. Installers were great at explaining the app and how i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
Contactgegevens
10 Brigantine Street, 2481, Byron Bay, Australië
- 1300 133 055
- support@smartenergy.co
- smartenergy.co
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very good service
Excellent customer service and friendly…
Excellent customer service and friendly staff. Highly recommended
Battery replacement
After the initial problem was identified, the matter was attended to and resolved within a reasonable time. I understand the complexity of the solar system.
Quick installation did everything I…
Quick installation did everything I asked without question very knowledgeable installer.
From start to finish a great team
From initial contact with Smart Energy team who explained the system thoroughly to the point where I signed up on the spot. The installation team were courteous, tidy, punctual and efficient. Explained app well too, so I'm a bit of a serial energy watcher at the moment. I'm sure I'll calm down on that and just enjoy minimal power bills in future. Overall the whole customer experience was very good for us and I'll have no hesitation in recommending Smart Energy to friends and family.
Treated like family
Everyone from Zac in the office to Mark and Lachlan who installed it. Grace and Eric and everyone else have made this so pleasant. I have felt like family and nothing is too much for anyone to explain and show me everything. Even my dog Pongo lives them all . Thankyou xx
Phone call to check how things are going
Service from personal
I found that the service staff was polite and very helpful explaining were the product was maid. Explaining the makeup of the company and the benefit of having a battery. There was no pressure which was good.
Great installer
Great installer, never took a break and got on with the installation
Solar Experiewnce…
This comany was the first to offer me solar panels many years ago. I accepted and they were installed quickly and my electricity bills were always in credit. Then the payment for my power decreased and this company spoke to me about installing a battery etc. i am very happy with the battery. I still have power when my supplier has an outage. I highly recommend Smart Energy. The teasm have kept in contact which I am very pleased about. Thank you Smart Energy. John
A very professional and truthful company
With many companies after your business it was a pleasure to deal with Smart Energy. The first contact sales representative was a very pleasant and knowledgeable person. I have found Smart Energy to be very reliable and professional in all departments.
I gave Smart Energy a 5 star review…
I gave Smart Energy a 5 star review because I have needed some advice & support over the past several years & I have always been treated with total respect, given the honest answers & delivered with a professional approach, from Beth, Joe, James & the list goes on, so thank you Smart Energy
Have had battery for 18 months and have…
Have had battery for 18 months and have not paid a bill sincehaving battery.
Simply the BEST
All of it from the first contact with Eric, the customer service to the installaion by Alex.
They all have the one focus - the customer
Highly recommend Smart Energy
Grace very professional very polite…
Grace very professional very polite everyone I have dealt with in connection with smart energy take the time to answer any of my question...thank you
Arrived on time actually earlier than I…
Arrived on time actually earlier than I was told.Was quick and no mess made
Sales person was able to answer all our…
Sales person was able to answer all our questions, finance was easy to set up and no issues with approval application. Installation was quick and done by installers who knew what they were doing. Overall great experience and happy to not be reliant on the ‘grid’
The smart energy team were very…
The smart energy team were very helpfull and understood my requirments.
All the people at Smart Energy were…
All the people at Smart Energy were helpful. They were patient with me and explained many topics that I was unsure of. Being a little hard of hearing they often had to repeat the information. Likewise, when I experienced difficulties with my electronic application understanding they were without exception most patient and informative.
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