We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Toon meer

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Lees wat reviewers zeggen
Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Toon meer
I have been with Smart Energy since 2021, and they have been an excellent team. They have been very helpful and supportive throughout the process of installing solar panels at our home. I highly recom... Toon meer
Very efficient from start to finish. Installation of the battery was done very neatly as I was concerned it would be big and obtrusive to look at. Installers were great at explaining the app and how i... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
Contactgegevens
10 Brigantine Street, 2481, Byron Bay, Australië
- 1300 133 055
- support@smartenergy.co
- smartenergy.co
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Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It was an Easy Experience having the…Solar panels and Battery installation
It was an Easy Experience having the Solar Panels and Battery installed The Men knew what they were doing and worked together to get the job done.They didn’t rush at all they were extremely Efficient and Professional And when they finished they sat with us and Explained the complete workings of the Panels and Battery Extremely helpful
Well I’m happy with the outcomes I have had with smart energy
Well I’m happy with the outcomes I have had and hoping to continue to do so in the future.
Staff have been good.
2 sets of old solar panels were removed…
2 sets of old solar panels were removed and disposed of, the new set of solar panels installed efficiently
5*’s for Smart Energy
5*’s for Smart Energy. Seamless process from start to finish. The staff and systems online all delivered. I was reticent to commit to solar and home batteries but when I saw the overwhelming reviews online from satisfied customers, decent warranty periods and backed by a credible company like Rinnai, I decided to give them a crack.
I’m happy with the outcome. Install happened
last week. Great so far. The app is easy to navigate to monitor usage and output.
Happy customer 💫
Excellent Experience
The consultants and the support team were letting me know when they were coming and clearly letting me know the process. and answering my questions
Efficient and every helpful with great customer service
Asked for our contract to be emailed to us and we had the contract within 30 minutes, very efficient and helpful with great customer service
Aaron was very helpful
Aaron was very helpful, polite, very knowledgeable about what I needed.
Lie for a quick sale
Install date was changed from early Feb to march the day the install was supposed to take place, roof tiles were broken when they finally showed up to install which they silicone glued back together.
After install, givenergy which was highly suggested to us, was sold and now its $10 a month for any useful information.
We were told we would NOT be getting power bills with our new system as they base it off of previous bills.
We still have $600+ power bills which yes, it is down from $1400 but not what we were after.
All in all this is now WAY more expencive than just paying our old power bill because the repayments are $255 per fortnight on the new system ontop of our $600+ per quater.

Antwoord van Smart Energy
Logical advice and further assistance available here!
Smart Energy representatives provided logical information and offered to provide further assistance to reduce my electricity costs. I would highly recommend Smart Energy
Kind and respectful staff
Kind and respectful staff. Well organised.
Had Tim come around and explain how…
Had Tim come around and explain how everything worked and pros and cons of the system. Very open and honest really helpful
Very pleasant and easy to talk to
Very pleasant and easy to talk to. They talk to their customers in layman's terms, which is great if you're not really sure what's going on. Great installation team. The site manager explained everything that was happening with the installation. And they cleaned up the site and whipped away our old system.
They were good from start to finish and…
They were good from start to finish and completed the job in a timely manner.
I'm very pleased we chose Smart Energy
I'm very pleased we chose Smart Energy. They have been really attentive to our requirements, and a very quick install with only a week lead time. Creat customer service too.
Bill Chandler was helpful in all ways.
Bill Chandler was helpful in all ways.
He took his time to explain everything to us.
The team arrived promptly and worked
efficiently.
Great experience
All went well. Arrived early! Knew their roles safety of installation,making sure in the best place. The young man Corey was very polite and friendly. Made sure everything when finished was connected and working well. Showed me important procedure for resetting if necessary and who to contact if any issues. Battery looks good no mess whatsoever. Job well done
Communication was easy
Communication was easy. All instructions to reboot were very clear. Friendly person on the phone
Just so easy quick replies and quick…
Just so easy quick replies and quick results whoever I conversed with
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