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Smart Energy Reviews 

1.515
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Toon meer

Beoordeeld met 5 van de 5 sterren

Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Toon meer

Beoordeeld met 5 van de 5 sterren

I have been with Smart Energy since 2021, and they have been an excellent team. They have been very helpful and supportive throughout the process of installing solar panels at our home. I highly recom... Toon meer

Beoordeeld met 5 van de 5 sterren

Very efficient from start to finish. Installation of the battery was done very neatly as I was concerned it would be big and obtrusive to look at. Installers were great at explaining the app and how i... Toon meer

Bedrijfsgegevens

  1. Zonne-energiebedrijf
  2. ook in
  3. Groene energie leverancier

Geschreven door het bedrijf

Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 94% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,7

Alle reviews

(1.515)

682 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

It was an Easy Experience having the…Solar panels and Battery installation

It was an Easy Experience having the Solar Panels and Battery installed The Men knew what they were doing and worked together to get the job done.They didn’t rush at all they were extremely Efficient and Professional And when they finished they sat with us and Explained the complete workings of the Panels and Battery Extremely helpful

7 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5*’s for Smart Energy

5*’s for Smart Energy. Seamless process from start to finish. The staff and systems online all delivered. I was reticent to commit to solar and home batteries but when I saw the overwhelming reviews online from satisfied customers, decent warranty periods and backed by a credible company like Rinnai, I decided to give them a crack.
I’m happy with the outcome. Install happened
last week. Great so far. The app is easy to navigate to monitor usage and output.
Happy customer 💫

3 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Experience

The consultants and the support team were letting me know when they were coming and clearly letting me know the process. and answering my questions

19 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Lie for a quick sale

Install date was changed from early Feb to march the day the install was supposed to take place, roof tiles were broken when they finally showed up to install which they silicone glued back together.

After install, givenergy which was highly suggested to us, was sold and now its $10 a month for any useful information.

We were told we would NOT be getting power bills with our new system as they base it off of previous bills.

We still have $600+ power bills which yes, it is down from $1400 but not what we were after.

All in all this is now WAY more expencive than just paying our old power bill because the repayments are $255 per fortnight on the new system ontop of our $600+ per quater.

3 maart 2026
Review zonder uitnodiging
Logo Smart Energy

Antwoord van Smart Energy

Hi Connarr,

Thank you for bringing this to my attention.

Having conducted a minor investigation into your concerns, I have discovered a fault with you Sungrow inverter.

This meant that no solar production was being channelled into your battery system, hence the reason your bills are still where they are.

I have referred your case to our maintenance team to schedule a date for a technician to attend your property and repair the issue. We will also do a full system health check as a gesture of goodwill.

This site visit will be at no cost to you.

I can only apologise for any inconvenience caused by this.

In regards to the GivEnergy portal, you will still have access to the basic portal system for free. Unfortunately, GivEnergy decided to introduce a premium monitoring system against our will.

Thanks for your understanding and I will provide an update as soon as possible.

Thanks,

Jack - Smart Energy

Beoordeeld met 5 van de 5 sterren

Very pleasant and easy to talk to

Very pleasant and easy to talk to. They talk to their customers in layman's terms, which is great if you're not really sure what's going on. Great installation team. The site manager explained everything that was happening with the installation. And they cleaned up the site and whipped away our old system.

25 mei 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

All went well. Arrived early! Knew their roles safety of installation,making sure in the best place. The young man Corey was very polite and friendly. Made sure everything when finished was connected and working well. Showed me important procedure for resetting if necessary and who to contact if any issues. Battery looks good no mess whatsoever. Job well done

26 augustus 2026
Review zonder uitnodiging

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