We were really reluctant in the beginning but once we met Luke our concerns were gone. Luke explained everything in a way we undersood and listened to us with kindness and showed a real passion for hi... Toon meer

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Lees wat reviewers zeggen
Staff were very friendly, patient supportive of and with me as I am technology challenged. Smart energy staff kept in contact with emails checking how things were going and helped with problem solving... Toon meer
Very efficient from start to finish. Installation of the battery was done very neatly as I was concerned it would be big and obtrusive to look at. Installers were great at explaining the app and how i... Toon meer
I have dealt with Smart Energy 3 times over the years. I had my first solar panels and battery installed a few years ago. Then i had the heat pump water heater installed a couple of years ago. I am no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
Contactgegevens
10 Brigantine Street, 2481, Byron Bay, Australië
- 1300 133 055
- support@smartenergy.co
- smartenergy.co
Geen recente geschiedenis van het vragen naar reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Hot Water System Installation
Both the plumber and electrician were skilled and kept me informed. Process was smooth and there were no technical issues. I was fully informed about the unit operation at the end of installation
Excellent service and help setting up…
Excellent service and help setting up the WiFi etc...
Would recommend 100%
2nd Battery/Origin Loop
Smart people, good product and good service and follow-up.
William Harris - fantastic customer service
William Harris was fantastic to deal with. He explained the process in detail and was always available for enquiries.
Smart Energy Company
I am a newcomer to Shat I have had mart Energy and I have found that the company is welcoming and friendly. I have not had many conversations with them yet but those that I have had were very happy to help and expert in answering any of my questions.
Everyone involved was just so helpful…
Everyone involved was just so helpful and knew what they were talking about
Honesty and Professional
We got quotes from 4 solar experts and all wanted to remove our existing solar panels and supply new ones along with a battery,
Only Smart Energy said It was not necessary as the existing panels were good and only a Battery was needed that saved us $5000.00 and now installed its going very well.
Thank you Bill from Smart Energy for your professional advise and honesty,10/10
Big purchase, big commitment with great service.
After the purchase and install of the original system, I recieved a lot of phone calls pushing further sales for a heat pump then an extra battery. We eventually committed to an additional battery. The service and install has been great. No issues there, but we have made a significant financial commitment that is going to take a long while to pay off. Not quite as bad as ongoing electricity bills though.
Sometimes Customer Service can be so exceptional!!
The young man who stayed on phone with me for nearly 1 hour, was polite, so helpful, patient and so full of understanding. He kept on with the problem of getting my system connected to the internet, until it was achieved. I could tell he genuinely cared about helping me. Customer service was exceptional. Your company is fortunate in having someone in the team who is first class.
Installers did a great job
Installers did a great job and were very professional cleaning up after themselves.
Great communication with the sales staff and updated each step of the way.
Very happy with the whole process.
Follow up phone call to make sure all went well and that we’re happy with the results.
The hole experience was great
The hole experience was great, well organised, great communication, the install went smoothly.
The system is great, easy to use.
I would recommend getting this system.
Our new install
During our initial contact with Smart Energy we found all their people to be very knowledgeable and very respectful. Those who installed the battery did a great job(James), left everything clean and made the experience pleasant. Recent follow up with Calvin and Kian was unexpected and very welcome. Thank you to all.
Helpful staff.
I'm 71 and wasn't able to connect my wifi. The staff were very helpful and emailed me the instructions on how to set it up. They're always very helpful.
Power Entity Issue…
An issue was sent to me from my power entity before confirming the contract. Reaching out to Smart energy, they immediately followed the item through to closure and they kept me informed along the way, which is greatly appreciated, have had only good service and friendly communication to date so keep it up, it makes a difference..
Install went well
Quick and simple instalations
Quick and simple instalations
Quality workmanship and great quality product.
The process all went smoothly
The process all went smoothly, our batteries are working well & saving us more on our energy bills. Also super helpful if there is a power outage, to have power to our fridge & wifi.
It was an Easy Experience having the…Solar panels and Battery installation
It was an Easy Experience having the Solar Panels and Battery installed The Men knew what they were doing and worked together to get the job done.They didn’t rush at all they were extremely Efficient and Professional And when they finished they sat with us and Explained the complete workings of the Panels and Battery Extremely helpful
Well I’m happy with the outcomes I have had with smart energy
Well I’m happy with the outcomes I have had and hoping to continue to do so in the future.
Staff have been good.
2 sets of old solar panels were removed…
2 sets of old solar panels were removed and disposed of, the new set of solar panels installed efficiently
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